Experienced in Sales and Operations
Resume:
Kim Carlm C. Jagorin
*****************@*****.***
B61 L39 Ana Ros Village, Mandurriao, Iloilo City
Career Objective: To be able to work in an organization where my capabilities as a professional is enhance and develop while contributing progress to the organization that allows career and personal growth.
Work Experience:
Connext Insurance Agency (Iloilo City)
Retail and Corporate Sales Manager (VisMin Branch) March 1, 2018- October 31, 2020
Responsibilities:
• Responsible for the day-to-day operations of the branch, oversees sales people, and other employees
• Oversee the interview, hiring and training of sales staffs to ensure effective sales force
• Assigning and designating sales quotas and territories to sales employees
• Ensuring that departmental objective and marketing activities conform to the sales target
• Providing effective after sales support and services to customers and personally handling customer complaints
• Arrange meetings to discuss the department’s sales activities, develop strategies, and take necessary decisions that can improve company performance
• Attend conferences, events and trade shows to expand personal network and increase job knowledge
• Contact customers via emails and phone calls to offer them products and services
• Visit corporate clients or arrange meetings in their offices to discuss a product and how it will meet their requirements and needs
• Deliver sales pitches and presentations to clients, highlighting the benefits of the products to influence purchase
• Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications
• Motivate and guide sales team to improve performance and achieve set goals
• Monitor the activities of sales quotas and territories to staff according to individual potential
• Ensure marketing objectives and activities are in line with sales targets
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analize, and interpret sales data to provide reports to management on performance
• Ensure provision of proper after sales support and services to clients
• Prepare and present to management periodic budget/ sales forecast and sales preparations
• Conduct sales training to agents and conduct weekly meetings. Regus UK (Downtown, Dubai, UAE)
Admin Assistant for Procurement and Operations (MEATI Region) August 2014-November 11, 2016
Responsibilities:
• Take purchase request from various departments within a company and price quotes from suppliers
• Contacting suppliers to schedule deliveries or to discuss shortages or missed deliveries
• Review prices and product specifications from various suppliers to determine which would provide the best deal
• Creating and maintaining purchasing files and price lists, as well as determining if company has enough inventory on hand
• Track deliveries and make sure we receive exactly what was ordered from suppliers
• Physically check shipments to ensure the appropriate items were delivered
• Scout and schedule meetings with probable suppliers
• Answer calls and emails from suppliers and directly reports to the Procurement head and Operations head
• Prepare paper and admin works for every centre and projects as well as on every supplier
• Prepare presentation and report
• Screen calls for procurement head and Operations Head
• Monitor vendor and equipment list
• Coordinates with Country Operations Manager and Procurement Head and Heads of other departments.
Avelino Law Office, Glendale, CA, USA
Paralegal Secretary (Online Job)
September 2011- November 2013
Responsibilities:
• Arranging for the delivery of legal paperwork
• Scheduling, coordinating and confirming court hearing dates, appointments, and meetings
• Maintain calendars and schedules for a number of attorneys
• Develop and maintain a comprehensive and organized billing system
• Understand the basics of number of court documents, such as summons and travel arrangements
• Arrange documents for filing to court
• Answer phone calls and making follow-up calls for clients
• Scheduling appointments in US Embassy
Dr. Charles Livingston, USA
Customer Support Specialist
Responsibilities:
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivere
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media Genting Star Cruises (Cruise Ship)
Casino Dealer
October 2010- June 2011
Responsibilities:
• Deal casino roulette and major card games
• Assist casino players
Educational Attainment:
University of San Agustin – Iloilo 2011-2014 (UNDERGRADUATE) Bachelor of Laws
University of the Philippines- Visayas 2005-2009
Bachelor of Arts in Broadcast Communication
Personal Information:
Birthday: October 30, 1988
Age: 32
Height: 5 ft 8 inches
Weight: 59kg
Religion: Roman Catholic
Civil Status: Single
Dependents: 3
Character Reference:
Ric Kenneth H. Balleza- Regional Head Manager, Connext Insurance Agency 099*-***-**** / 033-***-****
Monique T. Ariza- Sales Training Manager, Avon Philippines 091*-***-****
Ma. Ratchel Gomez- Team Leader, Marketing Officer, Connext Insurance Agency 099*-***-****
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