Kim Carlm C. Jagorin

099*-***-****

adhg93@r.postjobfree.com

B61 L39 Ana Ros Village, Mandurriao, Iloilo City

Career Objective: To be able to work in an organization where my capabilities as a professional is enhance and develop while contributing progress to the organization that allows career and personal growth.

Work Experience:

Connext Insurance Agency (Iloilo City)

Retail and Corporate Sales Manager (VisMin Branch) March 1, 2018- October 31, 2020

Responsibilities:

• Responsible for the day-to-day operations of the branch, oversees sales people, and other employees

• Oversee the interview, hiring and training of sales staffs to ensure effective sales force

• Assigning and designating sales quotas and territories to sales employees

• Ensuring that departmental objective and marketing activities conform to the sales target

• Providing effective after sales support and services to customers and personally handling customer complaints

• Arrange meetings to discuss the department’s sales activities, develop strategies, and take necessary decisions that can improve company performance

• Attend conferences, events and trade shows to expand personal network and increase job knowledge

• Contact customers via emails and phone calls to offer them products and services

• Visit corporate clients or arrange meetings in their offices to discuss a product and how it will meet their requirements and needs

• Deliver sales pitches and presentations to clients, highlighting the benefits of the products to influence purchase

• Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications

• Motivate and guide sales team to improve performance and achieve set goals

• Monitor the activities of sales quotas and territories to staff according to individual potential

• Ensure marketing objectives and activities are in line with sales targets

• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities

• Compile, analize, and interpret sales data to provide reports to management on performance

• Ensure provision of proper after sales support and services to clients

• Prepare and present to management periodic budget/ sales forecast and sales preparations

• Conduct sales training to agents and conduct weekly meetings. Regus UK (Downtown, Dubai, UAE)

Admin Assistant for Procurement and Operations (MEATI Region) August 2014-November 11, 2016

Responsibilities:

• Take purchase request from various departments within a company and price quotes from suppliers

• Contacting suppliers to schedule deliveries or to discuss shortages or missed deliveries

• Review prices and product specifications from various suppliers to determine which would provide the best deal

• Creating and maintaining purchasing files and price lists, as well as determining if company has enough inventory on hand

• Track deliveries and make sure we receive exactly what was ordered from suppliers

• Physically check shipments to ensure the appropriate items were delivered

• Scout and schedule meetings with probable suppliers

• Answer calls and emails from suppliers and directly reports to the Procurement head and Operations head

• Prepare paper and admin works for every centre and projects as well as on every supplier

• Prepare presentation and report

• Screen calls for procurement head and Operations Head

• Monitor vendor and equipment list

• Coordinates with Country Operations Manager and Procurement Head and Heads of other departments.

Avelino Law Office, Glendale, CA, USA

Paralegal Secretary (Online Job)

September 2011- November 2013

Responsibilities:

• Arranging for the delivery of legal paperwork

• Scheduling, coordinating and confirming court hearing dates, appointments, and meetings

• Maintain calendars and schedules for a number of attorneys

• Develop and maintain a comprehensive and organized billing system

• Understand the basics of number of court documents, such as summons and travel arrangements

• Arrange documents for filing to court

• Answer phone calls and making follow-up calls for clients

• Scheduling appointments in US Embassy

Dr. Charles Livingston, USA

Customer Support Specialist

Responsibilities:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Advise on company information

• Take payment information and other pertinent information such as addresses and phone numbers

• Place or cancel orders

• Answer questions about warranties or terms of sale

• Act as the company gatekeeper

• Suggest solutions when a product malfunctions

• Handle product recalls

• Attempt to persuade customer to reconsider cancellation

• Inform customer of deals and promotions

• Sell products and services

• Utilize computer technology to handle high call volumes

• Work with customer service manager to ensure proper customer service is being delivere

• Close out or open call records

• Compile reports on overall customer satisfaction

• Read from scripts

• Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or social media Genting Star Cruises (Cruise Ship)

Casino Dealer

October 2010- June 2011

Responsibilities:

• Deal casino roulette and major card games

• Assist casino players

Educational Attainment:

University of San Agustin – Iloilo 2011-2014 (UNDERGRADUATE) Bachelor of Laws

University of the Philippines- Visayas 2005-2009

Bachelor of Arts in Broadcast Communication

Personal Information:

Birthday: October 30, 1988

Age: 32

Height: 5 ft 8 inches

Weight: 59kg

Religion: Roman Catholic

Civil Status: Single

Dependents: 3

Character Reference:

Ric Kenneth H. Balleza- Regional Head Manager, Connext Insurance Agency 099*-***-**** / 033-***-****

Monique T. Ariza- Sales Training Manager, Avon Philippines 091*-***-****

Ma. Ratchel Gomez- Team Leader, Marketing Officer, Connext Insurance Agency 099*-***-****

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