Customer Care Civil Engineering
Resume:
CONTACT
SKILLS
Phone
Home
Photoshop MS Excel
MS Word MS Powerpoint
Illustrator CorelDraw
Park-C-Plus
Auto CAD
Davi Park
alihassanzul @gmail.com
Al-Satwa, Bur Dubai,
UAE
ALI HASSAN
CUSTOMER CARE SUPERVISOR
C CUSTOMER ST ER CARE S SUPERVISOR PERVIS R
ABOUT ME
Experienced in managing the operations team of up to 20 to 25 staff members’ inclusive day-to-day tasks.
Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policies.
Organizing daily manpower requirements, reviewing annual team performance, staff appraisal & recruitment and managing training requirements.
Proven records of assisting customer's by quickly responding to inquires. Balancing & Reconciling cash.
Weekly and monthly reporting to senior management on Revenue, Cost, Occupancy and Validations.
Intervene in scenarios where a customer’s situation has escalated, and provide creative solutions to mediate con ict and rebuild trust. Direct customer service associate training meetings and ensure policies, procedures, and protocols are clearly understood.
Depth knowledge of Processing Validation, Voucher and other transaction at Automatic Pay Stations.
Wrote the customer service representative schedule each week for a staff of 25 people and made sure all shifts were appropriately covered. Currently working at a Project with Emaar,
Have excellent interpersonal skills of All type of Access System of car park such as: ANPR, QR Code Access, UHF, Parkchips, Long Range Readers etc. ANPR (Automatic Number Plate Recognition)
1- Registering and monitoring tenant's access to the parking by their License Plate Number and to easily access the combined data set of parking and LPR data to handle typical use cases such as: searching images related to a vehicle’s entry/exit transactions (e.g. for tracking vehicle damage) or setting the correct price for a lost ticket based on the vehicle plate number’s recorded entry time.
2- Working on a database to gather all the record of visitors, VIP & Tenants. ACHIEVEMENTS: Recruited to be a customer service supervisor after demonstrating strong performance and an excellent commitment to quality as a representative in 2016.
Awarded for the Best Employee of the month Award in June- 2016 . CUSTOMER CARE SUPERVISOR
GreenParking, Dubai 2015-PRESENT
WORK EXPERIENCE
Experienced customer service professional who has spent nearly 3 years in a management role. Skilled communicator who understands how to work with customers in a way that is helpful and respectful, and who can effectively delegate tasks to team members for optimal customer service. Patient individual with the proven ability to mediate con ict and remain objective in challenging situations to nd solutions that are bene cial to both the company and the customer. Identifying and assessing customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication.
CERTIFICATES
1- Writing & Spoken English - 2009
2- Auto CAD 2D & 3D - 2009
Zabeel Cultural Institute, Dubai, UAE
PERSONAL
INFORMATION
Father Name
Passport No
Marital Status
Religion
Nationality
Zahoor Ahmed Zul
DB5120362
Single
Islam
Pakistani
Civil Engineering
Matriculation- Higher Secondary School Certi cate
SWEDISH INSTITUTE OF TECHNOLOGY,
RAWALPINDI, PAKISTAN
GOVERNMENT HIGH SCHOOL, JHELUM,
PAKISTAN
2010 – 2013
2006 – 2008
EDUCATION
KEY SKILLS AND COMPETENCIES
AREAS OF EXPERTISE
REFERENCES
Operational ef ciency
Implementing procedures
Listening
Complaint resolution
In-depth knowledge of Parking Control and Parking Management systems including (Bar Code Ticket, UHF, Self Service Automatic Pay Station, Manual Tickets, Automatic Number Plate Recognition, Flink Park, Parkchips and Of ine Validators.
Able to generate Bar Code Tickets for Reservations of VIP's access to the parking.
Monitoring all the Access Areas, Payment Stations and Exit Booths from CCTV Database.
Able to use appropriate words and tone when dealing with dif cult customers. Building customer relationships.Documenting Customer Service processes. Writing up Customer Service training materials.
In-depth knowledge of Microsoft Of ce Excel and Word. Ability to adapt to a exible schedule.Superb organizing and prioritizing skills. Fully aware of Manual and Automatic Pay stations procedures. Excellent oral and written communication skills.Friendly, helpful and knowledgeable.
will be provided on demand.
Personal
Professional
LANGUAGES
ABILITIES
Hard Work
Leadership
Teamwork
Trustworthy
English
Urdu
Diligance
Collabrotive
Created new design themes for marketing and collateral materials. Collaborated with creative team to design and produce computer-generated artwork for marketing and promotional materials.
Proofreading to produce accurate and high-quality work. Using innovation to rede ne a design brief within the constraints of cost and time.
Developing design briefs that suit the client's purpose. Creative design by using Graphic software's including Adobe Photoshop, Adobe Illustrator, etc.
GRAPHIC DESIGNER
Hazel Event & Wedding Planner's,
Pakistan
JULY 2013-JULY 2014
1- Consistently met deadlines with
relevant teams during emergencies
at any/all times of incident and
reporting the same to respective
authorities, whilst escalating
through established policies and
processes.
2- Managed telephone interaction
with clients and actively maintained
product knowledge to support
customers.
3- Reduced the time required to
respond to customer requests and
improve customer satisfaction by
providing front line counter staff
with the skills, knowledge authority
needed to resolve customer
inquiries and complaints.
4- Working on forecasting and
management of daily occupancy and
peak hour ow, ensuring high
quality customer service, acting as
the nal point of contact on behalf
of company for addressing customer
issues.
KEY DELIVERABLES
Contact this candidate