Employee Relations Social Media
Resume:
ANGELES SANZANO
HUMAN RESOURCES PROFESSIONAL NAPLES, 34109, UNITED STATES 305-***-****
DETAILS
Naples, 34109, United States
adhg8r@r.postjobfree.com
SKILLS
HRIS
ATS & CRM Software: •
Workday, Hodes IQ, Taleo,
Resumator/Jazz Applicant Tracking
Systems. Payroll: ADP-Globalview,
Kronos, PeopleSoft, Paylocity, and
Xerox. IT Ticket System/Case
Management: Salesforce
Employee Recruitment & Retention
Online Sourcing
Regulatory & Legal Compliance
Training & Development
Background check databases,
Aurico, Lexis Nexus, Hire Right,
Sterling, JCAHO, ACHA, DCF, DOJ,
FDLE, OIG, and DEA
Languages: English and Spanish
Leadership/Management
Analysis/Research
Conflict Resoluteness
Auditing
EEO1 and ACA reporting
HR Handbook & Manuals/SOP
Payroll
Worker's Compensation
Hospital Compliance/Joint
Commission, (JCAHO), AHCA, DCF,
DOC, and OIG. Local, State, Federal
Guidelines
Payroll Software: ADP-Globalview,
Kronos, PeopleSoft, Paylocity, and
Microsoft Dynamic
MAC Operating Systems,
Google/Chrome applications,
Microsoft Office Suite: (Edge, Word,
Excel, PowerPoint, and Outlook).
PROFILE
Experienced and self-motivated Human Resources Professional with sixteen years of industry experience in Human Resources Management and working to implement programs and changes resulting in Employers of choice. Knowledgeable about employment law and effective organizational planning. Highly competent communicator skilled in developing initiatives that improve company profitability and growth. Bringing forth a proven track record of successfully managing Human Resource efforts and leading teams to work toward company goals. EMPLOYMENT HISTORY
Human Resources Recruiter/Generalist at Vi, Bentley Village/Robert Half, Naples June 2020 — Present
Core Responsibilities:
• Responsible for managing the Recruiting /Staffing cycle for approximately 600 employees in Clinical, and Food/Beverage settings.
• Identified and recruited highly qualified talent via ATS, job boards, and personal networks.
• Develop and execute Talent Acquisition strategies that enhance the Organization's visibility in key Recruiting markets.
• Recommend, develop both Corporate, and local site-specific approaches - and solutions to meet the Company objectives and goals.
• Partner with Management to identify and implement Retention Strategies, Labor Relations, assess the Talent Management needs, promote a diverse, and inclusive working environment, consult on optimum organizational structure, and ensure effective communication.
Contractor, HR Global People Services at United Technologies/Otis Elevator, North America/Robert Half, Palm Beach Gardens
April 2017 — April 2019
Core Responsibilities:
• Provide HR support to all of the Otis Elevator Salaried and Hourly, Unionized staff
(approximately 10,000 employees)
• Manage and troubleshoot continued, system integration where data is shared, initiated via-Workday, to ADP Globalview payroll. Salesforce is used as the IT, Ticketing system tracking transaction requests. Merging Workday and ADP Globalview systems so that data/functionality flows between that system smoothly. Conjoining the system and the software applications to act as a whole.
• Manage, update, and escalate all U.S. Field requests through Salesforce, for all Otis Americas/Climate Controls, and Security, Inc. Employees and Management assuring prompt, Service Level Agreements (SLA's).
• Handle escalations and pay-impacting issues with a sense-of-urgency.
• Maintain regulatory and legal compliance in accordance with US labor law. Regions Supported:
• Canada: All salaried and Hourly staff
• United States, Western Region: Pacific Island States and all US, Pacific Standard Time locations.
Noteworthy Project:
• Nine Month Project: Primary contact and support with the planning and executing of the integration between Workday ATS, and Globalview payroll panel.
• Collaborated and partnered with the Global Planning team during the entire migration process including but not limited to reviewing, clustering, reporting, troubleshooting, and correcting any data integrity issues at hand.
• Assured all Globalview Payroll hourly and salaried schedules fed correctly and included all applicable payroll codes. Any missing items were addressed immediately to avoid payroll impact.
HR Manager/Generalist at Dane Street Medical Peer Reviews, Palm Beach Gardens November 2014 — July 2016
• Responsible for managing all Human Resources functions including Recruiting, Payroll, Performance Management, Coaching, Conflict Resolution, Employment Compliance and Benefits Management/Administration.
• Recommend, develop both Corporate, and local site-specific approaches - and solutions to meet the Company objectives an goals.
• Partner with Management to identify and implement Retention Strategies, Labor Relations, assess the Talent Management needs, promote a diverse, and inclusive working environment, consult on optimum organizational structure, process and ensure effective communication.
• Manages and resolve complex Employee Relations issues. Conducts effective, thorough, and objective investigations.
• Maintains in depth knowledge of legal requirements related to day-today Management of Employees reducing risks and ensuring Legal Compliance.
• Provide day-to-day Performance Management guidance to Line Management. (Coaching, Career Development, Counseling, Corrective Actions).
• Provides HR Policy Guidance and Interpretation.
• Works closely with management and Employees to improve work relationships, build morale, and increase productivity and retention.
• Provides guidance and input on Business Unit Operations, Workforce and Succession Planning.
• Analyze trends and metrics in partnership with Management and Staff in order to develop solutions, programs and Policies.
• Respond and represent in hearings. (Designated State Unemployment, and EEOC responses/claims).
• Responsible for managing the entire Recruiting /Staffing cycle for 5 different corporate offices nationwide for approximately 150 employees.
• Identified and recruited highly qualified talent via ATS, job boards, & personal networks.
• Plan, Direct the overall design, implementation, communication and Administration of Organization's Health and Welfare Benefits Programs.
• Evaluate current programs to assure compliance with Governmental Regulations and competitiveness with other organizations.
Manager, Talent Acquisition at Banyan Health Systems, Miami March 2013 — May 2014
• Responsible for managing and overseeing the end-to-end Talent Acquisition process for (approximately 550 employees), Monitor Recruitment procedures (Team Productivity and Performance), inclusive of sourcing, selection, hiring and administering the company On boarding: drug-screen, and background check program.
• Identified Talent Acquisition/On boarding setbacks and developed and implemented solutions.
• Develop and execute Talent Acquisition strategies that enhance the Organization's visibility in key Recruiting markets.
• Partnering with department executive leadership, Management and Staff in order to discuss Employee Relations and the delivery of action items. Educating our peers on Organizational Policies and Procedures as well as counsel on the pragmatic steps taken inclusive of verbal counseling, performance improvement plans.
• Oversee all contracts with our background vendors. (Local, State and federal levels),Fingerprinting via-Federal and State agencies, Drug-screen, TB and Medical screenings). Additionally, regulate the Application and Organization, Hiring criteria. Administer all Rescinded and Adverse correspondence according to the “Fair Credit Reporting Act”(FCRA).
• Develop appropriate local Talent Acquisition strategies aligned with the organization needs. Collaborate and partner with the all Clinical Directors and Administrative parties in order to Recruit and maintain top talent.
• Research and report specific Compensation/Salary Analyses to the VP of Human Resources, Executive team and Management in order to Retain exceptional Talent. Provide additional internal job salary analyses in order to maintain internal equity.
• Building and cultivating a strong working rapport with all Executive Team members and all Staff in order to assure the utmost robust, customer service.
• Partner with the VP of Human Resources in planning and auditing all of the pertinent employee files - assuring Regulatory and Legal compliance as a our non-for-profit.
• Oversee and assure Staff delivers HR transactions in a timely manner. (Promotions, Transfers, Bonuses, Reimbursements, PTO, Benefit Calculations, and Salary Changes),
• New Hire Orientation Training and Development HR presentation providing all New Hires, Interns and Volunteers the entire Human Resources Core Mission Statement, Values, and general, Policies/Procedures.
Talent Acquisition Specialist at First Service Residential, Miami September 2011 — February 2013
• Providing overall Human Resources Recruitment support for the Property Management area, (approximately 5000 employees), to include the Miami-Dade High Rise and Portfolio divisions. Ensure HR strategy fits into the overall Business objectives.
• Oversee the entire Talent Acquisition cycle and overall Recruitment/Hiring processes for all Hospitality positions. Identified and recruited highly qualified talent via ATS, job boards, & personal networks.
• Develop sustainable Talent Acquisition and Hiring Plans and Strategies. Provide continuous improvement and communication of Recruitment and Selection processes.
• As an HR Business Partner, formulate partnerships to provide value-added service to Management and Employees that reflects the business objectives of First Service Residential.
• Conduct routine, on-site visits, connected with Job Vacancies in order to determine selection criteria.
• Sourcing potential candidate through online channels (Social Platforms, Professional Networks).and build continuous,
• The ability to apply a sense-of-urgency and influence Peers as a Strategic Partner. Corporate Recruiter at Vohra Wound Physicians, Miramar May 2010 — February 2011
• Responsible for the recruitment of all Corporate positions including, Information Technology; Revenue Cycle, Finance/Accounting, Marketing, and Management/Executive-level positions in a Startup environment.
• Start Up Project: Building departments from the ground up. (I.T., Revenue Cycle, HR and Finance, (from Entry to Executive levels).
• Rigorously and creatively research and identify the hard and soft skills required for each position in order to effectively hire talent.
• Providing a positive candidate experience in order to attract more applicants improving the quality of hire.
• Pitch the Organization as an ideal place to work, grow, and develop.
• Create inclusive Job Titles and Descriptions to entice qualified job applicants.
• Identified and recruited highly qualified talent via ATS, job boards, & personal networks.
• Conduct structured interviews applying systematic approaches based on the position, requirements (competency, education, certifications, training).
• Maintained positive connections with all potential & placed talent.
• Provide assistance and information regarding Employment Opportunities, Recruitment and Retention Strategies, Continuing Education, Salary information, etc.
• Develops recruitment strategies, policies and procedures with the Director of Practice Development.
• Accommodates where possible, numerous calls and requests from both prospective candidates and various organizations seeking work placements/employment.
• Planned, and organize Internship Programs with Local Schools and Universities. Senior Recruiter at University of Miami Medical Human Resources, Miami October 2005 — July 2009
• Responsible for Staffing of Exempt and Non-exempt vacancies within the entire Medical Campus, consisting of approximately 20,000 employees for high volume, Allied Health and Revenue Cycle/Business Office jobs.
• Manage the Recruitment process and life cycle including interviews and offers.
• Use Social Media, Job Boards, Internet Sourcing and other Technical means to source candidates for open jobs.
• Provide Recruitment counsel and guidance to Hiring Managers with Hiring and Employment data.
• Developed and Implemented Medical, College Recruitment and Internship programs.
• Meeting and supporting Internal Department Managers during Employee file reviews.
• Participate in Employee Events, (Career Fairs, Symposiums, Networking).
• Training and Development/New Hire Orientation and Training Requirements for all Hires/Rehires maintaining Joint Commission (JCAHO), compliance.
• Attending Job Fairs, Seminars, Symposiums, as well as visit schools and institutions in order to establish outside recruitment sources/tools.
• Develop Recruitment Strategies in order to make the most of (Job Posting optimization, Recruiting Marketing Channel Development, Job Board Procurement, Digital and Non-digital Employment Marketing, Comprehensive Recruitment Campaign Planning, Talent Planning, Repository Reports).
Accomplishments:
1. Planning and Executing the New Startup, Radiology Department for the Sylvester Cancer Center, in Deerfield Beach from the ground up..
2. Provided a cure for the high turnover at the Revenue Cycle Office. My plan included, relationship building, sharing sourcing strategies, interviewing data, statistics, compensation analyses, feedback, and recommendations in order to optimize the Recruitment process over time. As a result, Employee Retention increased and the Turnover decreased by 80%. EDUCATION
Master of Arts Liberal Studies, University of Miami, Coral Gables January 2009 — May 2011
Bachelor of Arts Psychology, Florida International University, Miami January 2000 — December 2002
Bachelors in Psychology and Minor in Anthropology
Human Resources Management Certification, University of Miami, Coral Gables November 2008 — July 2009
Human Resources Management
- Employee Relations- Regulatory & Legal Compliance
- Recruiting
- Compensation
- Benefits
- Training & Development
REFERENCES
References available upon request
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