program management officer

Contract Compliance Manager

Strategic Business Planning Data Collection and Analysis Organizational Leadership

Conflict Management and Resolution Vendor Management Budgetary Control Policies and Procedures Implementation

Qualifications Profile

Detail-oriented, performance-focused, and multifaceted professional, with hands-on experience in analysis, negotiation, and administration of contracts; complemented with proven skills in project planning and coordination for both public and private sectors.

Adept at evaluating contactors performance; drafting scopes of work, conducting compliance reviews; as well as executing policy changes to drive continuous process improvement and reinforce compliance policies. Efficient at generating and maintaining contract files, documentations, and plans to meet terms of contract and fiscal accountability. Equipped with strong communication skills and proven abilities to deal with key decision makers, as well as to establish long-term relationships with customers, community partners, and contractors.

Relevant Experience

State of Arizona, Phoenix, AZ, USA

Contract Specialist III, Department of Child Safety/Contracts and Pro Aug 2018–Present

Expertly handle and evaluate child safety contracts exceeding $100M annually, and closely track contract performance for contract amendments or extensions while ensuring compliance with contractual obligations

Lead the preparation and distribution of written reports and follow-up with actions items identified in the course of routine contract visits and contract renewals

Collaborate with chief procurement officer, project directors, and managers in arranging and assessing project budgets

Examine contracts and coordinate with contractors to handle and resolve all compliance issues, while executing pre-award and post-award contract functions, including contract changes

Verify invoices to maintain compliance with terms of contract, fiscal accountability and accuracy, while coordinating providers of deficiencies and managing vendor performance to the contracts

Take charge of facilitating solicitation process, drafting scopes of work, gathering feedback from other interested parties in the Department of Child Safety (DCS),, and organizing other DCS request for proposal documents

Partake in pre-offer conferences as well as with evaluation committee for proposals received from potential contract providers

Produce accurate contract amendments and unit release orders in line with service levels and programmatic changes

Manage specialized contracts, such as ISA and direct service contracts

Effectively communicate the procurement and contracting process with current contractors, community partners, and others potential inquiries

Play an integral role in interpreting the applicability of statutes, administrative codes, procurement rules, contract scopes of work, terms and conditions, and other requirements of contractors

Program Specialist, DES/Refugee Resettlement Program (RRP) May 2017–May 2018

Supervised contactors’ performance and performed frequent reviews to meet all terms and conditions as well as maintain contract in accordance with legal requirements, customer specifications, and government regulations

Spearheaded special projects focusing on lean initiatives, system transitions as well as procurement staff performance development

Planned and executed portion of company procedures manual for contracts administration activities

Contributed to the development of project management Salesforce software program and training material

Rendered assistance in overseeing the English Language Training (ELT) program for refugees and other eligible beneficiaries’ on the acquisition of English skills for obtaining and maintaining employment in conformance with the national Teaching English to Speakers of Other Languages (TESOL) standards

Observed and updated daily reporting on the Unaccompanied Refugee Minors (URM) Program to guarantee safe and nurturing foster care placement and other services and benefits

United States Army, Kabul, Afghanistan

Operations Specialist, Department of Defense Jul 2010–Mar 2013

Conceptualized cost-effective strategies to support the Joint Command US government policy service and resources to US and the North Atlantic Treaty Organization (NATO)

Cultivated productive relationships with the government leaders, state representatives, as well as policy leaders and officials concerned with improving and protecting US/NATO stance on local and international, safety policy proposals

Created and maintained all departmental standard operation procedures (SOPs) and proposed policy changes and organizational goals to senior management

Presided over weekly briefing presentation to over 1,500 incoming personnel on conduct, security, rules, and regulations

Led the development, coordination, review, and submission of over 2,000 job descriptions

Prepared detailed reports based on research, analysis, and evaluation of data pertaining to special projects or proposals on application of expert or specialized knowledge and recommendations for tailor-made resolution of problems

Earlier Positions Held:

Operations Supervisor, MP, Department of Defense Mar 2008–Jul 2010

Advantage Capital Group, Atlanta, GA, USA

Operations Specialist Jan 2007–Mar 2008

Other Experience

A Kelly Education Services, Phoenix, AZ

Substitute Teacher Jan 2017–Present

Matthew Gold Kennedy Snow, Phoenix, AZ

Plan Administrator Apr 2016–Jan 2017

Arizona Department of Economic Security – Division of Developmental Disabilities, Phoenix, AZ

Case Manager III Jun 2015–Apr 2016

Case Manager II Jan 2014–Jun 2015

Education

Master of Arts in Education/Curriculum and Instruction

University of Phoenix, Phoenix, AZ

Master of Business Administration

University of Phoenix, Phoenix, AZ

Bachelor of Science in Business/E-Business

University of Phoenix, Phoenix, AZ

Criminal Justice

Milwaukee Area Technical College, Milwaukee, WI

Awards

The Bronze Star Medal Afghanistan Stan Campaign Medal with Campaign Star NATO Afghanistan Service Medal National Defense Service Medal Global War on Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Armed Forces Reserve Medal with M Device (3rd Award)

Professional Affiliation

NIGP – The Institute for Public Procurement – National Level, Member

Arizona State Capitol Chapter of NIGP, Member

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