Customer Service

To Whom It May Concern:

Having worked in customer service for 13 years as a flight attended for Emirates Airline, I believe I am the ideal candidate.

I come with lot of experience in customer service as I understand the importance of customer satisfaction to promote customer loyalty, repeat customer and gaining new customers. I am also trained and have experience in first aid.

I look forward to speaking to hearing from you.

Kind Regards

Cebile Zwane

CURRICULUM VITAE OF CEBILE ZWANE

PERSONAL DETAILS

Contact number: 073*******

Email: adhg5n@r.postjobfree.com

Id number: to be supplied on request

Date of birth: 28/11/1984

Physical address: 133 The Crest, Sunninghill, Johannesburg

EDUCATION

Matric Certificate

Currently pursuing a degree with UNISA in Marketing

Received extensive training in customer service with Emirates training collage

Received training in first aid with Emirates training collage

WORK HISTORY

Flight attendant for Emirates Airlines from 08/2007 to 10/2020

One year service in economy class cabin

Four year service in business class cabin

Eight year service in first class cabin

SKILLS

Computer literate

Verbal and communication

Customer relationship management

Effective problem solver

Excellent time management skills

Team leadership

Exceptional interpersonal communication

Crew coordination

Schedule management

Relationship management

DUTIES

Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures

Maintained customer satisfaction with forward-thinking strategies on addressing customer needs and resolving concerns

Ensure customer loyalty and promoted repeat customers

Answered customer questions and provided solutions to issues during the flight

Maintained firm yet positive attitude when dealing with distressed customers, working to provide secure environment

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