Personal Assistant Office

CURRICULUM VITAE:

Mrs Natasha Chetty

Cell: 067-***-****

Email: adhg38@r.postjobfree.com

PERSONAL DETAILS:

Surname: Chetty

Full Names: Natasha

Known Name: Tash

Driver’s License: Code 08

Id Number: 780**********

Home Address: 3 Sherwood 6th and 11th Road Midrand 1685

Next of Kin: Mr D Chetty – 067-***-****

Dependants: 3

EDUCATION:

1995: Matriculated from Reservoir Hills Secondary with an Exemption

Leadership roles: Sports captain and Home Economics Group Leader

Sports: Volleyball, Javelin and athletics

Awards: Junior History Olympiad and Distinction in Home Economics

1996: Natal Computer College: Diploma in Business Management and Business Communication

Subjects:

Business Administration

Business Communication

Data Processing

Internet, Email, Word, Excel, Power point

1997: Completed 1 year Business Administration and Communication Course

2017: BBA – Bachelors Degree in Business Administration – 2nd year Part time – Milpark Business School

COMPUTER LITERACY:

Includes Microsoft Office; Word, Excel PowerPoint

Expertly able to navigate the Internet and use of e-mail

DETAILED HISTORY OF EMPLOYMENT:

1. Resolve Solution Partners – Head Senior Receptionist / Travel Co-ordinator to Facilities Supervisor to Projects Administrator October 2013 – July 2020 {Retrenched due to Covid 19}

Project Administrator One Network– Ghana Ministry of Health Project – Feb 2018 to date

Duties/ Responsibilities

Implementation and Training of Logistics Management Information System. Project to run over 3 years providing support to build and implement the system in Ghana. Working with a team of 11 Resolve members scheduling of regular meetings and record decisions e.g. assigned tasks and next steps Break projects into doable tasks and set timeframes and goals Create and update workflows Conduct risk analyses Prepare and provide documentation to internal teams and key stakeholders Order resources, like equipment and software Retrieve necessary information (e.g. user/client requirements and relevant case studies Track expenses and predict future costs. Monitor project progress and address potential issues. Travel arrangements for the team to and from Ghana on a weekly basis to be done.

Facilities Supervisor/ Manager – January 2015 – Feb 2018

Duties:

To coordinate the smooth day-to-day running of the office by ensuring that conditions and supplies in the office are maintained at a level that allows all staff to carry out their jobs effectively. Manage all Travel and related processes for the Johannesburg office. Monitoring the online in-house Facilities service tool. Logging calls and ensure that the job is being carried out before closing the call.

Key Responsibilities

Manage mentor and motivate receptionist, 7 x General Workers and 2 Drivers.

· Direct and plan essential shared services such as reception, building security, dispatching of drivers schedules, maintenance, postal, storage facilities, cleaning offices, catering, waste disposal, recycling and any other facilities services.

· Ensure that all facilities logged calls are kept to a minimum by effectively managing the Facilities Service Level Agreements with all departments and locations.

· Project manage the setup of all new offices, re- allocating and distribution of furniture, space planning, co-ordinating work of contractors and supervising the move.

· Ensure that the building is well maintained, kept clean and tidy all the time and that all agreed work by staff / general workers or contractors has been completed satisfactorily and ensuring completeness

· Manage Facilities/ Overheads budgets and ensure costs are reduced. Ordering of all groceries, stationery and maintaining the overheads budgets to a minimal for Facilities.

· Ensure office/ building security is at the highest level at all times.

· Control and maintain all movable assets. Responsible and hold all keys to all doors and offices in the building.

· Ensure that all offices meet the Health & Safety standards required.

· Petty Cash recons done monthly.

· Calculate and compare costs for required goods or services to achieve maximum value for money as well as adhering to BEE requirements.

· Negotiating leases and rental agreements together with the Procurement – Specialists.

· Respond appropriately to emergencies or urgent issues as they arise.

Managing all the buildings administration on service tools as well as handling all communication with landlord’s Facilities Manager regarding damages, repairs etc.

Dealing with all Security-related issues for the office as well as access control to office building & complex entrance gate.

Health and Safety Chairperson – responsible for all H/S issues in the building and make the safety of the staff your first and main concern.

Qualified First Aider and Fire Fighter

Travel Management System: Travelit

* Manage / Book all travel arrangements and related processes for all staff that are required to travel daily.

Ensure that all documents are processed and correctly issued to the traveller on time.

Report on all travel weekly / monthly recons to be accessed online and sent to Finance for payments to be processed

Knowledge/ Experience/Personal Attributes:

10 years in the sales environment.

3 years in service department

3 years in Travel / Reception Duties and Facilities

2 years of Procurement in Asset Disposal

Excellent planning, communication and administrative skills

Ability to work under pressure and meet deadlines and targets and handle queries in a professional manner.

Ability to work irregular hours.

Excellent Telephone Etiquette

Always paying attention to detail.

Excellent interpersonal and organisational skills

I am self- motivated, target driven, ambitious, hardworking, and a team player.

2. Xperien Asset Recovery: Procurement Accounts Executive / Personal Assistant to CEO and ISO 9001 Representative: June 2010 – July 2012

Duties of a Personal Assistant to CEO – June 2010 – January 2011

Act as first point of contact for CEO

Optimise time management by effective diary management

Ensure effective management of office, administrative and other relevant activities

Optimise operational and time efficiency of Executive Head

Responsible for setting up of meetings

Maintain and coordinate CEO’s diary

Filter all calls and emails

Manage relationships with key staff members on behalf of CEO

Minute taking for all meetings

Prepare proposals, buyback offers and certificates to all clients

General office duties and secretarial duties.

Duties of Procurement Accounts Executive – January 2011 – July 2012

Manage and delegate tasks to Purchasing officer

Build and maintain relationships with clients

Target of 1.5 million to be achieved monthly for the purchasing department

4 meetings and 4 purchases to be met monthly

Prepare for presentations to clients, prepare buyback offers and proposals.

Co ordinate collections and deliveries with workshop team and MD of Sales

Effectively and promptly respond to all clients emails

Average of 50- 100 calls made daily

Update correct information on CRM - Maximizer daily

Effective targeting of new prospective clients

Weekly meeting with purchasing officer to strategize for the new week

Duties of QMS Representative: June 2010 – July 2012

Ensuring the process needed for QMS are established, implemented and maintained

Making sure documents are up to date online

Take minutes of monthly meetings

Manage the action requests for all departments

Produce or compile monthly performance and compliance reports

Ensure that all tasks given to the QMS team are met monthly

Liaising with external parties on matters relating to QMS.

Achievements: Effective Speaking and Presentation Skills Course

(17 – 19th Jan 2011) – 11 credits achieved.

3. MCT Telecommunications: Waybill Assistant

January 2010 – April 2010 – 3month Temp position with Drake Personnel

Duties: Assisted the Waybill Manager with general admin duties, faxing, PA, filing, loading of Waybills on the In- House CRM System, Compile Waybill’s for account Managers, Monthly Reporting for all Waybills.

4. RCI: Local Sales Consultant

June 2006 – September 2009 – 3years

Duties:

Reach and achieve target of 250k per month ( incentive based on sliding scale)

Maintain member base during the course of each year

Email or fax holiday statements to members

Respond efficiently to member queries and complaints

Work daily on different marketing campaigns

Book member vacations throughout the year

Maintaining and building on all member relationships

Worked on all South African holidays

Promote resort destinations to new members

Email brochures and catalogues

Assist members online and telephonically with resort destinations and bookings

Email booking confirmations immediately to resort and members

Maintain KPI’s, achieve monthly budget and exceed it.

Make sure that members are fully aware of the cancellation policy before making the booking and that all relevant information regarding the resort, destination, unit description and standard of resort is mentioned prior to the member.

Provide the best quality service to all members.

5. Inoventing Solutions: Business Development - Sales Consultant

August 2005 – May 2006

Duties:

Generate and establish new business

Build referral and lead generation network

Create and implement sales and marketing strategies to enhance the business growth

Sell our service of Interactive websites, Interactive annual report and Multimedia design to various organizations

Setting up of meetings, present to clients on various projects worked on

Carry out market research, competitor and client surveys

Create effective client testimonials of web designs and interactive cd roms to develop new relationship with prospect clients

Monthly reporting of sales analysis to sales director

Liaise and attend meetings.

Achievements: 1.5 million rand deal closed on doing the UNISA annual report from PDF version to an interactive cd rom version.

6. FNB E-bucks Division: Customer Services Consultant

July 2004 – July 2005 – 1 year contract – Call Force Direct Agency

Duties:

Launching of the new e-bucks card to all its members

Make sure all cards were delivered to the correct address

Update all member information on the in- house system

Provide members with e-bucks balance and the conversion of the e-bucks

Assist members to place orders from the e-bucks online shop and have it delivered to their choice of address home or work.

FAIS compliance requirements completed

Email and fax member balance statements

Provide correct information to all members

Provide assistance and information to members regarding the usage and benefits of the card as well as it loyality programme.

7. Dimension Date – America Online (AOL) – Customer Services Consultant

January 2003 – April 2004 –– Quest Agency

Duties:

Provide a legendary worldwide service to all members

Answer all incoming calls worldwide

Transfer all calls not related to service to the correct departments 1st time.

Be readily available to answer the call within the 1st ring

Provide AOL members with profile and general internet service provider information

Help change and update internet plans for members

Update and change financial / personal information

Maintained KPI monthly rated on 100% call rate, 100% handling time and 1st time call resolution.

Shift work 1am – 10am or 2am – 11am

Highly pressurized inbound environment

Awards: Won the No1 customer services agent among 400 consultants

8. Glomail Head Office: Telesales Consultant / Customer Services

December 1999 – December 2002 – 2 years

Duties:

Perform the full function of a telesales consultant

Taking orders from inbound calls, call customers back if there was an over flow of calls during the TV commercial.

Making sure all orders are delivered within a week

Follow up orders monthly

Assist customers to the nearest Glomail shop

Provide correct information to avoid issues with the money back guarantee.

References:

Xperien Asset Recovery – Human Resources Yvette De Lange – 011-***-****

RCI – Human Resources Department – 011-***-****

Dimension Data – Quest Agency in Rosebank – Contract

FNB E-bucks – Call Force Direct Agency

Glomail Head office – Marilyn Georgiades – 086*-***-****

Inoventin Solutions – Chris – 011-***-****

Resolve – 012-***-**** ( HR Manager – Mrs Salome Visagie)

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