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Customer Care Sales Consultant

Location:
King William's Town, Eastern Cape, South Africa
Posted:
November 02, 2020

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Resume:

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CURRICULUM VITAE

PERSONAL DETAILS

SURNAME : NTLOKO

FIRST NAME : SIXHASE

IDENTITY NUMBER : 850**********

NATIONALITY : SOUTH AFRICAN

RACE : BLACK

GENDER : FEMALE

MARITAL STATUS : SINGLE

HOME LANGUAGE : XHOSA

OTHER LANGUAGES : ENGLISH & ZULU

PHYSICAL / POSTAL ADDRESS : UNIT A514 PANFLUIT ST

ECO-PARK EAST

CENTURION,0157

HEALTH : GOOD

CONTACT NUMBER : 073-***-****

ALTERNATIVE NUMBER : 067-***-****

EMAIL ADDRESS : adhg35@r.postjobfree.com

CRIMINAL RECORD : NONE

EDUCATIONAL QUALIFICATIONS

SCHOOL ATTENDED : VULI VALLEY SENIOR SECONDARY SCHOOL HIGHEST GRADE PASSED : GRADE 12 (STD 10)

YEAR : 2004

SUBJECTS PASSED : ENGLISH, XHOSA, MATHEMATICS

PHYSICAL SCIENCE, BIOLOGY &

GEOGRAPHY

2 P a g e

WORK EXPERIENCE

COMPANY : MBUQE EXT (MBUQE JSS)

POSITION : ADMINISTRATIVE CLERK

PERIOD : 2009-2010

DUTIES:

• Responsible for assisting unit administration

• Office resource and asset management in the sub-directorates

• Implementation of good office service standards within the sub-directorates

• Perform general administration and support service including typing, filling and reception

• Sort and distribute incoming mail to areas and staff within sub-directorate and dispatch outgoing mail and correspondence

• Perform administrative tasks required by the head of the office

• Responsible for record keeping

• Performing procurement for the unit of goods and services

• Keeping of financial and other records. Taking minutes

• Deal with collection, duplication and distribution of information and documents filling and answering of telephone

• Assist in the panning and arranging meetings, travelling and catering for meetings and workshops

• Render photocopying and faxing services

• Distribution of correspondence

• Term ending schedules using SAMS

REASON FOR LEAVING : CONTRACT ENDED

COMPANY : STANDARD BANK

POSITION : RECEPTION

PERIOD :

DUTIES:

• Screening customers and directing them to the correct sales consultant or department

• Ensure that all customers in the reception area attended to

• Record appointments in own and the applicable staff member’s diary

• Record and deliver message to the appropriate consultant

• Area is in a neat and professional state at all times REASON FOR LEAVING : CONTRACT ENDED

3 P a g e

COMPANY : STANDARD BANK

POSITION : TELLER/ ENQUIRES

PERIOD : 2010-2017

DUTIES:

• Attends to cheque encashment, withdrawals etc. according to the laid down procedures

• Attends to change transactions

• Ensure that cheques included in the deposits are checked in term of the Duty of care obligations

• Ensure that cash holdings are kept within prescribed limits at all times and cash is safe at all times

• Balance my cash daily and report any differences promptly

• Ensure that no unauthorized items are held as cash

• Ensure that all sale targets are met all the times

• Attend to all customer’s queries and requests

• Issue and accepts cheque books as per procedure

• Attend to related telephone calls and customer queries REASON FOR LEAVING : CONTRACT ENDED

SKILLS ACQUIRED/ COMPETENCIES

Workplace Relations

Self-organization

Information utilization

Effective Communication

Teamwork

Customer Care/Service

Sound organisational skills.

High level of reliability.

Basic written communication skills.

Ability to act with tact and discretion.

Good grooming and presentation.

Marketing

Computer Literacy: Ms Word, Ms Excel, PowerPoint, Ms Access, Internet & Emails 4 P a g e

REFERENCES

NAME ORGANISATION POSITION CONTACT NUMBER

Mrs. Gilman Mbuqe JSS Principal 083-***-****

Ms. L. Ndudula Standard Bank: Mthatha Coach/Team leader 082-***-**** Ms. Z. Gumatana Standard Bank Colleague 078-***-****/047-***-****



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