Sales Customer
Resume:
SEEMA
BAHETI
CONTACT
PHONE:
EMAIL:
adhg2i@r.postjobfree.com
DRIVING LICENSE
YES
UAE RESIDENCE VISA
Husband’s Sponsorship
PROFILE
Strong sales & Customer orientated
professional with over 20 years of
experience nurturing into diverse
segments of travel & hospitality with a
global footprint.
Excellent administrative & Business
Negotiation skills. Proven expertise in
Customer service and in Resolving
conflicts.
Recognized for assisting operational
needs and developing solutions to
save cost, improve revenues, and
drive customer satisfaction.
Resourceful and well organized with
excellent leadership and team
building records.
WORK EXPERIENCE
Company: Emirates Airline Dubai
Department: Emirates Holidays, Dubai
Position: Reservation Officer
Period: 31-Jul-1998 till 13-Aug-2020
Job Profile:
Sales & Customer Relations Management
• Handling network sales & reservations for 39 Emirates markets including Dubai supporting over 160 consultants across the globe.
• Acted as a Key account manager for high profile VIP clients including Royal families & managed the cruise business single handedly which resulted in increasing the revenue by 20% and enhanced the growth for repeated business.
Groups & Incentive
• To handle enquiries and offer competitive quotes and proposal to corporate clients. Assisting them with team building activities and creating tailored program to suit their requirement. Providing them with one stop platform for all their incentive and group request including UAE visa, hotel accommodation & various land arrangement both inbound and outbound travel.
Operation Management & Human Resources
• To continuously review & improve internal processes and procedures which impacted and saved 23 hours of manpower per month for a manual reconciliation for supplier liabilities and cost savings on overtimes and taxi claim by 15%.
• Liaise with Emirates accounts Revenue & Payables to ensure profits are correctly recorded. Analyzed and created a process to ensure discrepancies on payables and receivables were rectified & accuracy was maintained which saved EK holidays of being overcharged by supplier and DMC which resulted in saving by 20%.
• Planning, directing, monitoring and guiding a team of 21 consultants in their day to day activities to ensure efficient customer service. Also supervising the productivity of the Sr. Tours Consultants and Tours Consultants so that the sales and service KPI for the unit are achieved.
LANGUAGE SKILLS
English
Hindi/Urdu
Indian Regional Languages
SKILLS
Customer Relationship
Management
Merger & Acquisition
Process Optimization
Influence & Negotiations
Key Account Management &
Business Dynamics
Learning & Development
Team Management &
General Adminstration
PROFESSIONALQUALIFICATIONS
EMIRATES AVIATION COLLEGE
DUBAI.
Graduation Emirates Group
Supervisory- Corporate
Leadership Sep 2015
Protecting Payment Card
Information Jun 2011
Harvard Manage Mentor-
Developing Employees
May 2010
Essential Coaching Skills
Jun 2009
Essentials of Management-
Expert Negotiating Mar 2008
Information System
Protection-Information
Security Dec 2006
Decision Making & Problem-
Solving Oct 2004
Coaching & Training
Training Outstation on EKH procedures & applications. Creating a Product library & making SOP for the frontline so that the conversion rates of booking increases creating impact with ratio of 3:1
Company: SHELL MARKET (MIDDLE EAST) LTD, Dubai
Position: Supply Coordinator
Period: 01-Feb-98 till 01-Jul-98
Job Profile:
• Primarily handling markets of SriLanka, Maldives, Lebanon and Syria. Job includes handling various enquiries. Sending price offers. Attending to tenders & quotations.
• Obtained documents, shipment clearances, certificates and approvals from local authorities.
Company; MADHU TRAVELS (IATA) MUMBAI
Position: Counter Supervisor/Business Development Executive Period: 01-Jul-94 to 01-Dec-97
• Primarily handling Business travel requirements of corporate executives for reputed companies like Lyka Labs, House of Kedia and Amitabh Bachchan Corp Ltd amongst others. Going on sales call to various corporate companies. Generating leads and making cold calls for new business
• Coordinating the processing of Visas, Foreign Exchange requirements and Immigration formalities for corporate clients
• Suggesting and selling Travel Related Services like Car rentals, Hotel accommodations and Insurance to existing clients
• Supervising, guiding and training the team at the business travel counter to ensure a consistent high-quality service to all the corporate.
EDUCATION
Qualification: Certificate of MS Office
From 01-Apr-1997 To 01-Oct-1997
Aptech Computer Education, Mumbai
Qualification: Diploma IATA/UFTA Standard Course
From 01-Jun-1995 To 01-Dec-1995
Iata/Ufta, Geneva
Qualification: Diploma in Airline Travels & Tourism Course From 01-Mar-1994 To 01-Sep-1994
Clare’s Travel Academy, Mumbai
Qualification: Bachelor’s degree Of Commerce & Economics Specialized Subjects: Company Finance and Hotel Management From 01-Jun-1991 To 01-Apr-1994
HR College of Commerce & Economics, Mumbai
REFERENCE
Available on request.
Contact this candidate