Spa & Recreation receptionist, guest service agent-front office

Name: RETCHEL J. YANEZ

Contact Number: +971*********

Email Address: ************.***@*****.***

Address: Abu Dhabi, UAE

Date of birth: 13 April 1986

Gender: Female

Marital Status: Single

Nationality: Filipino

Passport No. P1503982A

Home Address: Davao De Oro, Philippines

CAREER GOALS

A caring and responsible professional seeking position. Offering skills in providing with a quality service and to make a significant difference in the lives of the guests.

I am passionate and very interested in learning and understanding in all that I can with

Regards to the industry. I am a fast learner and seeking to be mentored by industry.

Professionals to further develop my skills and knowledge.

WORK EXPEDIENCE:

February 2020- Present – Front office - Receptionist - Royal Rose Hotel Abu Dhabi, UAE

February 2015 – January 2020: Spa & Health club Receptionist - Royal Rose Hotel City Seasons Group Abu Dhabi

December 2017- February (2 months): Reservation Agent Reliever- Royal Rose Hotel City Seasons Group Abu Dhabi

Job Description:

- To give tour / site inspection to the guests/costumes in all Spa facilities areas,

Pool, fitness gym, treatment rooms & assist guests in their needs to use spa facilities.

- To provide accurate information in Spa treatments/ services and Products to the guest.

- To maintain the cleanliness in the Spa areas.

- To offer drinks tea, coffee, juices & water, towels and etc.

- To do inventory in the Spa amenities and Spa products.

- To make Spa booking/reservation to the guest & received payments (cashiering).

- Upselling products, swimming classes, Health club membership and Spa Treatments/Packages.

- To do Daily & End of the Month reports.

- To do Purchase Request Order of spa products and spa amenities in Micros (FMC).

-To follow up all LPO's for the Spa orders from finance & Store Purchasing.

-To answer phone calls / Emails for all guests queries.

- To do staffs duty roster in weekly & monthly basis

- To do spa & pool staffs paytrax/payroll in the system for salary references.

Spa & Recreation Receptionist

- September 2012 – 2015 (2 years & 4 months) Park Hyatt hotel and Villa’s Abu Dhabi United Arab Emirates

Job Description:

- Spa reception reliever / to assist GSO/ Spa receptionist during busy days/ annual vacations & off days.

-To assist the guests/costumers in using the facilities in the Spa & pool areas.

-To maintain the cleanliness in all Spa Areas.

-To give tour \ site inspection to the guest/costumer in all Spa facilities, Pool,

Fitness gym, Treatment rooms and Tennis court.

- To offer drinks tea, coffee, juice & water, towels and etc.

- To provide accurate information in Spa facilities, spa services & products.

- To help the therapists to do the inventory for Spa amenities & products.

- Upselling products / treatments.

-To answer the phone calls and all guests queries.

First Aider/ Child & adult CPR- Park Hyatt hotel and villas Abu Dhabi (2014-2016)

- To provide & ensure Guests & Colleagues safety for emergency cases.

Registration officer - May 2011-2012 - Computer School in Davao, Philippines

-To register the students

-To assist the students to their computer lessons, give manuals and instructions.

-To get the students attendance daily.

- cashiering (received payments).

Receptionist - August 2009- Transition Parts Toyota in Davao, Philippines

-To assist guests/customers / to answer phone calls/ emails.

-To do Cashiering (received payments)

- To do an inventory

EDUCATION:

College

University of Mindanao (UM) - Philippines

Bachelor of Science in Nursing

High school in Philippines

Laak National High School - Graduate 2003

TRAININGS:

F&B Hotelier Training - Midland Plaza Hotel in Manila, Philippines

Student Nurse/ Internship- Hospitals, Lying inns, Clinics & Community/Operations.

Spa Receptionist \ GSO - Park Hyatt hotel and Villa’s in Abu Dhabi, UAE

Service Excellence training - Royal Rose Hotel in Abu Dhabi, UAE.

Reservation Agent - Royal Rose Hotel Abu Dhabi

CHARACTERS REFENCES:

Katherine Edwards

Former Spa Manager in Park Hyatt hotel and villas, Abu Dhabi, UAE

Mobile: +971*********

Email: *********.*******@*****.***

Rene Anne Florentino

Food and beverage Manager in Park Hyatt Hotel and villas, Abu Dhabi, UAE

Mobile: +971*********

Email: ********@*****.***

Marin N. Dispo

Assistant Manager Trainer in Royal Rose Hotel - Alba Spa

Mobile +971*********

Email: ***********@**********.***

Michael Rigat

GSO Supervisor/Senior. Hair Stylist

Atarmia Spa Park Hyatt Hotel and Villas

Mobile: +971*-********

Contact this candidate