Manager Office Assistant
Resume:
CURRICULUM VITAE
Thandie Ngcobo
Location: Pretoria Lotus Gardens
Contacts: 082-***-****
Email: tsmasemene.tsm37(&Amail.conn
ID No: 780-***-**** 084
1. Professional Profile
I am one amongst the attributes that will bring to the department, which is my best attributes, is passion. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with considering my 6 years of office work in sales and administration. I am excellent in working with others to achieve certain objects on time and with excellence. I am highly organized, efficient, personable and able to deliver consistently high results in challenging and pressurized work environment. I am confident that the company values and objectives would highly complement my strength and enthusiasm.
2. Skills
• Administrative Skill — Analytical Skill
• Interpersonal Skill — Selling Skill
• Accuracy Skill — Client Focus
• Effective Communication Skill — Customer Service
3. Competencies (Knowledge and Behaviour)
• Carrying out tasks according to prescribed procedures and policies.
• Positive attitude and client orientation.
• Conflict handling.
• Meet deadlines and ability to work under pressure.
• Ability to plan.
4. Strength
• Good analytical ability
• Leadership skills
• Dedication & sincerity
• Team work and diligence
values
• Decisiveness
• Empathetic
• Personal Courage
• Team player
• Passionate & Humility
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Education & Qualification
Highest Grade Passed Year Obtained
Name of School Subjects
Tertiary Education
Name of Institution Course
Year Obtained
Subjects Passed
Career Objectives
Grade 12
2000
Prudence College
Tswana, English, Afrikaans, Biblical Studies & SA Criminal Law
Havatech College
Computer Literacy & Office Administration
2009
Microsoft Word, Microsoft Access, Windows XP,
PowerPoint, Effective Business Communication
To work in a challenging environment and grow along with the company.
To get absorbed in an organization, which I can apply my creativity and innovation blended
with my skills and experience, team spirit and leadership qualities towards mutual progress.
Work Experience
Company Name Period
Position Held
Departments
Duties
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University of South Africa (UNISA)
01 August 2017 to 28 September 2018 (Contract Expired) Administrative Officer and Data Capturing
Assignment and Examination Departments
Consult and confirm with Academic Planner Office that all active courses are reflected or captured.
Investigate and follow-up on students queries regarding outstanding assessment plans.
Notify academics of outstanding assessment plans. Record all assignments received vie facsimile.
Collect, sort and prepare all envelopes addressed to assignment division for opening.
Remove and separate all written and multiple choice assignments from envelopes.
Correct obvious mistakes and arrange assignments for capturing on system.
Index all scanned written assignments electronically for easy retrieval.
Administer the capturing of multiple choice assignments. Maintain security on multiple choice answers.
Organising and arranging scripts in preparation of examination procedures.
Delivering scripts to the lectures.
Receiving, handling, processing and disctribution of incoming parcels.
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Company Name Period
Position Held Duties
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Company Name Period
Position Held Duties
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Company Name Period
Position Held Duties
Company Name Period
Position Held Duties
Capturing of result from marked examination answer scripts on online computerized program (XMO).
Capturing results on another computer program for verification and quality purpose.
Date capturing of registering present and absent data of UNISA Students.
Record keeping of all the examination docs relating to students result record (Present, absent script record, Portfolios, etc.)
University of South Africa (UNISA)
01 August 2016 to 31 June 2017 (Contract) Picker (Dispatch Department)
Assisting with the movement of study material. Capture Study Material
Counting, Checking of Study Material
Manage and Pack Study Material for Students
African Bank
01 September 2010 to 28 June 2016 (Resigned) Sales Consultant
To Promote and sell Bank Products
Ensure effective completion of required administration On customer service and satisfaction
To focus on marketing new business on new client Doing internal and external sales
Handling and resolving client queries before turn around
time.
Processing loans in terms of credit policy
Maintaining relationship with external and internal Clients (Building Rapport)
Handling of branch keys
Issuing Credit cards to qualified clients/custonners Telephonically and department fax
Selling funeral policies
Investments and Consolidations
Handling incoming and outgoing calls and emails Follow up on leads and referrals.
Global Telemarketing Services May 2007 until March 2010 (Temp) Office Assistant
General Administration, Filling, Photocopying, Typing Documents, Diary Scheduling, Data Capturing, Client Services and Telephone Etiquette
Total Facilities Management
May 2007 until January 2009 (Temp) Data Capturer
Reconciling of Pricing Recons (+1- 12000 recons)
Loading of Data, Credit & Debit Notes on SAP System Ad-
Hoc
Assisting Utility Department with Invoice Filling Documents both Numerically and Alphabetically
ACHIEVED CERTIFICATE
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2nd Highest Rand Value in 3rd quarter.
For the highest number of clients in the 3rd quarter..
For the highest consolidation conversions in the 4th quarter.
REFERENCE
Name of Person Aubrey Nkumane
Company UNISA (Assignments Division)
Position Managing Director
Work Tel Number 012-***-****
Name of Person Gladys Mabotsoa
Company African Bank
Position Manager
Work Tel Number 012-***-****
Name of Person Talita Feldmant
Company Commercial Specialist
Position Manager
Work Tel Number 012-***-****
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P A CEMENT CERTIFICATE
issued to
THANDIE NGCOBO
Identity number
Subjects the candidate passed and the symbols obtained:
Setzwana FiAzt Language
Engtizh : Second Language Akaaan4 : Second Language
&Mica. Studie4
South APtican aioinat Law
AgjAegate
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HG 5096-59%
HG F 33,3%-39%
HG F 33,3%-39%
SG E 40%-49%
LG F 33,3%-39%
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Certificate awarded:
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With effect from December 2000
Chief Executive Off icer
CENTRE
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This certificate is issued in accordance with Section 16(4) (e) of Act 58 of 2001 by Umalusi Council for Quality Assurance in General and Further Education and Training.
REPUBLIC OF
SOUTH AFRICA
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Th s certificate is ssued without a teration or erasure of any kind
(See reverse for more information) 3 6 9 5 5 5 2
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FULNAL:
EMPOWERDEX
"Empowerment Rating Agency"
The authorities of skills training & employment centre Havatech (STECH)
On this 31st
March 2009 day of
Through a joint congregation and approval by accredited technology And education governing bodies, officially grant this award to
Mr/Mrs/Miss
Than&
Surname:
Ngcobo
ID. No • 780-***-**** 084 on his/her successful
Completion of the executive certificate programme.
Authorized Academic
Training Provider
{Training & Certification)
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INTRODUCTION TO COMPUTING MICROSOFT WORD
MICROSOFT ACCESS
,‘AID MA/v40 EFFECTIVE BUSINESS COMMUNICATIONS
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Identity: 1036791
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MICROSOFT WIND toltiS Xr MICROSOFT EXCEL
MICROSOFT POWERPOINT
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Rector - avatech,
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South Africa - Europe - USA - Worldwide
This certi ficate is issued with Cl transcript and without alterations
African Bank
Presented to:
Thanch Ngcoba
In Recognition And Appreciation
For Most Proficient Sales Consultant 2013
2791 - Atteridgeville
In The Gauteng North Region
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2018 II,. 2
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Kuthlorlz d Signature
Regional Manager: Lena Botha
African Bank
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This certi cate is yresented to
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For the Hohest Total Numbers of customers
in the 31-4. Qi_arter
26/11/2011
Lena Botha Date
Regional Manajer
Gauteng North Region
This cert crate is presented to
Th.andi Mello
For the 2nd Vest Rand value in the 3rd Quarter
26/11/2011
Lena Botha Date
Regional Manager
Gauteng North Region
This certficate is presented to
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26/11/2011
a Bo ha Date
Rejtonal manajer
Gauteng North Region
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Award Certi
This ce ti ca e is yresen.ted to
Than” Ngolio
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For the 2"d Hohest Rand value in the 3rd Qt_arter
26/11/2011
Lena Botha Date
Regional Manager
Gauteng North Region
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For Being One Of I e Top 10 Z;,ales Consultants
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Awarded: 12 November 2015
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Contact this candidate