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Hospitality Management

Camarillo, CA
October 31, 2020

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Hospitality Management

Maximizing revenue, opera*onal efficiency, and profitability in highly-compe11ve markets Self-mo(vated, results-driven leader with repeated success building successful franchises into highly-renowned restaurants. Talent for launching marke(ng strategies that enhance brand reputa(on and awareness and produce significant year-over-year revenue and customer acquisi(on growth. Expert communicator with intermediate Spanish fluency and the proven ability to improve the performances of sizeable cross-func(onal teams through innova(ve training programs, hands-on coaching, and leadership by example. Highlights of Exper0se

Career Experience

SODEXO/Pepperdine University Dining Services, Malibu, CA FOOD AND BEVERAGE SUPERVISOR (2018 to 2020-Covid Closure) Supervise and manage daily opera(on of high-volume mul(-concept cafe on campus. Handle customer inquiries and complaints. Provide informa(on about products and services. Troubleshoot and resolve opera(onal issues to ensure a posi(ve dining experience. Develop and maintain a knowledge base of evolving products and services. Straw Hat Pizza & Pub, Chatsworth, CA

FRANCHISEE (2013 to 2017)

Converted an underperforming franchise into a thriving business with the implementa(on of process improvements focused on op(mizing the customer experience. Oversaw candidate assessment and selec(on to ensure the acquisi(on of top talent, subsequently training the staff to consistently provide excep(onal customer service to all guests.

Improved the performances of all team members through hands-on training and coaching leading to a 60% increase in annual sales revenue in just two years.

Recognized by the franchisor as one of the top producing franchises in the company. Numero Uno Italian Restaurants

FRANCHISEE (1993 to 2012)

Presided over the daily opera(ons of a high-traffic restaurant including purchasing, inventory management, marke(ng, and performance management.

Conceptualized and implemented strategic marke(ng ini(a(ves resul(ng in a 300% increase in revenue leading to consistent recogni(on as one of the top performing franchisees in the network. Addi(onal Experience and Community Leadership

Regional Manager Gelet Enterprises, Los Angeles, CA Training Supervisor Gelet Enterprises, Los Angeles, CA General Manager Gelet Enterprises, Los Angeles, CA Youth Sports Coach AYSO, YMCA, CYBA, Lidle League Jeff Kohagen

Certi&ied ServSafe Food Manager

Camarillo, CA 93010 626-***-****

• Strategic Planning and Forecas(ng

• Cost Reduc(on and Avoidance

• Marke(ng / Branding Strategies

• Recrui(ng and Staffing Ini(a(ves

• Employee Training and Development

• Performance Management

• Mul(-Unit Management

• New Store Openings

• Food and Beverage Purchasing

• Menu and Crea(ve Concept Design

• Catering Opera(ons

• Customer Rela(onship Management

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