Post Job Free

Resume

Sign in

Manager Customer

Location:
Kumaran Nagar, Tamil Nadu, India
Posted:
October 31, 2020

Contact this candidate

Resume:

MAHESH CHENTHAMRAKSHAN

Logistics & Transportation

adhfsb@r.postjobfree.com / https://www.linkedin.com/in/mahesh-c-76653750

A Highly experienced Logistics and Transportation Supervisor (10 years in Middle East) and energetic, innovative and dynamic i have proven record of accomplishment in managing a highly commercial operation in a fast-paced environment. Experience of effectively running a successful transport function in a high-pressure environment. Responsible for the transport dispatching and distribution operations and for providing excellent standards of service, efficiency and performance through outstanding people management skills. Currently looking for a suitable opportunity to join a successful and growing business and to be part of their ongoing and continued success.

• Fleet Management • Route Planning • Communication Skills • Vendor Management

• Drivers Management • Dispatch Planning • Import Operations • Customer Service

• Rate Negotiations • Transport Operations • Vehicle Maintenance • Logistics

• Petty Cash Management • SAP& Oracle • ERP & IT Skills

Professional Experience

LogisEye Solutions Private Limited - India Since June- 2020

Customer Service Executive

Respond to customer inquiries by studying products, services, and customer service processes.

Co-ordinate and monitor shipments with contractors and vendors and update both internal & external stakeholders

Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation.

Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues.

Receive supplier purchase invoices ensuring they are correct and passed to appropriate department for processing

Assist in the preparation of Pricing & Quotations

Attending to the customer calls and provide them with the required information.

Maintain and file all records in accordance with company procedure.

Co-ordination with various departments to provide updated information/reports to the customer.

Tracking the status of the shipment and regularly updating all the concerned parties.

Sending complete set of pre-alert/ post-alert to customers on timely basis

Assist in monitoring and ensuring standard business procedures and policies.

Timely submission of reports set by the management as per the deadline.

Team Thai Group - India May-20- 2019 – July-2019

Assistant Transport Manager

Direct Activities Related to Dispatching, Routing & Tracking Transportation Vehicles.

Effectively organize and manage a team of drivers and vehicles.

Overseeing all health and safety checks and routine vehicle checks and adhering to both company and statutory requirements.

Booking in Deliveries & Liaising with Customers.

Analyze various report including dashboard & Team Performance

Involved in strategic development and the maintaining of any administrative records, regularly communicating with the delivery team to ensure smooth operation.

Understanding of all areas of the supply chain, financial controls, legislation, and relevant fleet controls.

Ensure all goods are accounted for each shipment, and on time.

A strong communication and people management skills being able to cultivate strong business relationships on multiple levels.

Monitoring Transport Costs, Negotiating & Bargaining Transportation Price.

Agility Global Integrated Logistics- Saudi Arabia Jan-2017 – April-2019

Operations & Transport Supervisor.

Responsible for execution and coordination of all Operation & transportation related matters within the company. To provide operational leadership to the Transportation unit with a clear focus on improving operational efficiency, responsiveness and overall customer service.

Key Responsibilities: -

Coordinate and supervise transportation, logistics, and Operations & Customer service, related to In-house assets as well as sub-contractors to ensure maximum efficiency in shipment delivery.

Resolve problems concerning transportation, logistics systems, imports, exports, and customer issues.

Working with other departments to incorporate logistics within company procedures and operations.

Planning and monitor inbound and outgoing deliveries as per customer schedule.

Follow up for Collecting the POD timely of In-house & outsource assets, and submitting to Finance.

Provide support to sales and business development that supports the developments of competitive transportation solutions.

Select the vendors and negotiate contracts and rates. In addition, build favorable business relationships with the transporters and MHE sub-contractors for improving competitiveness and overall quality of service.

Provide daily, weekly and monthly reports as required highlighted business performance, challenges and recommendations for improving operations efficiencies.

Maintaining accurate tracking reports that monitor transport delivery progress and sub-contractor performance, providing daily tracking reports to operations, and customers.

Regularly review with vendors and Validate the vendor invoices as per & agreement.

Preparing monthly vendor provision & submission to finance team.

Leads cargo trucks convoy and has overall responsibility for mission coordination, preparation, equipment safety and accountability.

Liaise with sub-contractors providing services to Ocean import & export operations such as lashing, fumigation, hazardous material handling etc.

Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.

Assist with the execution of negotiating transportation rates or services.

Review and track progress against KPI targets and improve KPI`s that add value to the operations and minimize costs.

Execute specific customer requirements, such as internal reporting or customized transportation metrics.

Review transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.

Assist in the development of risk management programs to ensure continuity of supply in emergency Scenarios.

Coordinating with the R&M team for vehicle maintenance.

Knowledge of moving ocean & Airfreight shipments.

Performs other duties and assignments as required.

Knowledge: -

Transportation — Knowledge of principles and methods for moving Cargos by air, sea, & road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Reports:

Maintains historical data on all movements

Daily Trips updating in TMS (Agility Portal) / Daily Utilization of Assets and Drivers

Daily dispatch &Tracking reports for In-house & out sources Trips.

Maintaining updated container return tracking reports

Repair and maintenance / AVL functions TMS report

Trip Summary in-house assets.

COMPETENCIES

Able to operate effectively and independently in a high volume service driven transport operation.

Full understating of transport operational systems.

Strong Communication and analytical stills

Problem solving and prioritizing skills.

SAP experience of SAUDI ARAMCO & SAUDI ELECTICITY CO.

KEY COMPETENCIES STRENGTH

Transport operations

Knowledge of import & Exports Shipments.

Staff Appraisals, safety compliance, strategy and planning.

Vehicle maintenance, Route planning

Effectively interact with members at all levels of the organization.

Taking Lead of Projects key clients (Coglex, GEII, Mondlez, Petrofac, Tecnicas, L&T & Al-Shaya)

Flexible to different kinds of work environment.

Willingness to learn and work hard & Self- Confident.

Honesty & Sincerity.

Al-Khaldi Holding Company - Saudi Arabia Sep-2012 – Nov-2016

Transport Coordinator

Leading and motivating the entire transport team and responsible for looking 100 trucks. On call out of hours and at weekend to deal with any urgent matters.

Responsible for getting the right products in the right quantities, to the right locations all at the right time.

In charge of the day-to-day operations of the Projects.

Coordinating with sales, service and Operation team for vehicle dispatch.

Efficiently managing a team of drivers and vehicles.

Responsible for dispatching, routing, and tracking of delivery vehicles.

Regular follow-up the Drivers & status reporting regarding vehicles delivery to branches, & customers

Resolving and managing queries and complaints courteously and efficiently.

Collecting waybills and sending to Accounts department in proper time.

Preparation of vehicle planning, lifting Loading orders & documentation

Monitor Loading and offloading status and dispatching the Trucks according to the orders.

Handling Petty Cash, distributing trip money and entering all transactions.

Preparing Payroll, Time Sheet & Sending Daily Active Reports to the operation department.

Updating Data’s on Accounting Software

Preparing Petroleum Shipment through E- Hauling Portal of Aramco

Preparing Petroleum Shipment through Saudi Electricity Company Portal.

Global Solutions W.L.L (Doha- State of Qatar) Jan-2009 – July-2012

Accountant, Office Admin & Manpower Coordinator

Maintain Daily Receipts & Payment Entries.

To Handle Petty Cash & Cash Transactions.

Handling all Bank /Cash Transactions.

To Prepare Monthly Employees Salary.

Maintain Daily Purchase & Sale Entries.

To Prepare All Invoices (Sales. Purchase, Receipts & Payments Etc)

Preparing Time Sheet of Labors.

Handling Petty Cash, distributing Salary to the Staffs and Labors.

TYREX Tyre Re-Treading Company, India Sep-2003- Jan-2009

Managing the Concern and Staff`s

Bank Reconciliation Accounts Software Base & Parties Ledger Reconciliation.

Handling all Bank /Cash Transactions.

To Prepare Monthly Employees Salary, Yearly Bonus & Leave Salary.

Preparation of claim to suppliers and customers.

Maintain Trial Balance.

Handling Petty Cash, distributing Salary to the Staffs

To Prepare All Invoices (Sales. Purchase, Receipts & Payments Etc)

Name of Office : Advocate Office, India

Designation : Typist-cum- Clerk

Duration : 2001 to 2003

EDUCATIONAL QUALIFICATION:

B.Com Affiliated to Annamalai University

TECHNICAL SKILLS

Diploma in computer Application

Higher Diploma in computer Application

Computer Application & Accounting (Tally Packages)

Typewriting, English (Lower)

Well versed in of MS-Office (EXCEL, WORD, OUTLOOK & POWERPOINT Etc.,), Internet & E-mail

Working Knowledge of Accounting Software`s

SAP Knowledge (Aramco Hauling, Saudi electricity co Projects)

Oracle –Creating & Receiving PO`s

REFERENCES

1.Fadi Maassarani

Senior Manager - Transport, Operation

Agility Logistics-Jeddah KSA

Mobile No. +966 056*******, 055*******

2. Balakrishnan Yuvaraj

Assistant Manager - Transport R&M, Operations

Agility Logistics -KSA & Bahrain

Mobile: +973********,

3.Fazary

Transport Supervisor @ AL-Khalid Holding Company

Al-Khobar, Saudi Arabia

Mobile: +966-*********

4. SHINJU CHERAL

Marketing Manager @ Global Solutions

Doha-Qatar

Mobile: +974-********, +974-********

PERSONAL DETAILS:

Name : Mahesh C

Father`s Name : P.K. Chenthamrakshan (Late)

Nationality : Indian

Religion : Hindu

Date of Birth : 19 October 1977

Gender : Male

Languages Known : English, Tamil, Hindi, Arabic and Malayalam.

Hobbies : Playing cricket, Travelling & to make friends.

Marital Status : Married.

Permanent address : Krishnakadksham (H)

20/458 IST Mile, Gudalur Bazaar (PO),

Gudalur, the Nilgiris-643212

Tamilnadu-India

Driving license : Saudi Arabia & India

PASSPORT DETAILS:

Passport No. : R 8338001

Place of Issue : JEDDAH

Date of Issued : 17-10-2017

Date of Expiry : 16-10-2027

Declaration:

I consider myself familiar with accounting aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of knowledge.

Place: Gudalur

Date: 21-06-2020

Yours faithfully,

MAHESH C.



Contact this candidate