Assistant Administrative
Resume:
REGINA OLIVER
Arkadelphia, AR
**********@*******.***
Authorized to work in the US for any employer
Client Service Professional
H & R Block - Little Rock, AR
November 2019 to Present
• Greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Handle client exits by ensuring all current and future needs are met.
• Maintain office cleanliness and organization of resources with team members.
• Ability to multi-task, strong organizational and time-management skills.
• Knowledge of cash register operations.
• Knowledge and experience with a Windows based computer system
• Data Entry of clients information.
• Answering phones with multiple lines and making client appointments. Housekeeper
Service Master
January 2019 to March 2019
• Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms
• Wash, dust, polish, vacuum and sweep all areas of the establishment.
• Clean sinks and toilets according to prescribed sanitary standards.
• Polish fittings and fixtures.
• Clean mirrors and windows.
• Empties wastebaskets and takes trash to disposal areas.
• Replenishes supplies, such as soap and toilet paper.
• Dusts and polishes furniture and equipment.
Residential Care Supervisor
Arkadelphia Human Development Center
January 2004 to February 2019
• Teacher Assistant*RCT Charge*
• Supervises a large service support staff by interviewing and recommending for hire, assigning and reviewing work, training employees, and evaluating the performance of incumbents
• Monitors and participates in the implementation of behavior management programs by modeling proper behavior and disciplining residents using agency resident/client disciplinary policy and psychological program as guidelines.
• Oversees the daily operation of assigned facility by ensuring that housekeeping practices are adequate, contacting WORK EXPERIENCE
maintenance for repairs, and establishing leisure schedules.
• Attends interdisciplinary staffing's and dual diagnosis committee meetings to participate in development and evaluation of treatment plans.
• Prepare and present oral and written information and reports including behavior, incident, staff, and building maintenance reports.
• Perform technical duties in support of educational and training programs and maintaining informational databases, implementing programs or projects, as directed and providing customer service.
• Provide direct care and training of people with developmental disabilities.
• Ability to respond effectively to emergency and unpredictable situations.
• Supervise housekeeping staff to ensure that the homes and buildings are clean.
• Schedule regular department meetings with staff and attend other related meetings. Home Health Aide
Senior Specialists Agency
April 2003 to January 2004
• Provide in-home care for Agency clients based on the clients' care plans and supervisor assignments.
• Assist clients with basic living (feeding, toileting, grooming, bathing, dressing, mobility/ transfer, medication assist, meal preparation, housework, laundry and shopping)
• Assist with marketing tools to increase revenue for the company and to obtain new clients Cashier/Customer Service
McDonald's
August 1999 to April 2003
• Control cash and daily activity reports
• Count Inventory
• Perform a positioning guide for employees
• Obtain great customer service
• Perform assigned duties on the McDonald's ISP computer system, when needed Riveter and Packer
Morse Automotive Corp
May 1999 to May 2000
• Riveting shoes and brake pads.
• Deriving shoes and brake pads.
• Packing shoes and brake pads.
• Placing and receiving orders and making sure they are placed in the correct boxes with the correct paperwork. Administrative Assistant/Receptionist
Arkadelphia Public School
May 1995 to August 1999
• Answered multiple phone lines and direct calls as required
• Assist staff with questions and concerns
• Filed documents
• Created excel/word spreadsheets for management
• Ran errands as needed
• Scan Documents, copy documents
• Design and maintain filing and storage systems in the office
• Schedule travel arrangements for senior executives as well as clients, when applicable
• Greet clients and vendors upon arrival and direct them to appropriate offices
• Maintain office supply inventory
• Retrieve documents and files when requested
• Assist HR with sorting and collating resumes
• Read and route incoming mail and process outgoing mail
• Light accounting duties
• Create, edit, and update spreadsheets
• Data Entry
• Documentation
• Problem-solving and critical thinking skills
Certificate in Medical and Billing Coding
Penn Foster College - Remote
January 2020 to Present
High school or equivalent
Arkadelphia High School
Certified Nursing Assistant, First Aid, CPR, AED, Microsoft Office (10+ years), Excel (10+ years), Windows
(10+ years), Windows Xp (5 years), Windows 7 (5 years), Bookkeeping (2 years), Customer Service (10+ years), PowerPoint (5 years), Photo-shop (5 years), Quick Books (5 years), Receptionist/Secretarial (5+ years) Data Entry (10+ years)
Communications Skills
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