REGINA OLIVER

Arkadelphia, AR

adhfr1@r.postjobfree.com

870-***-****

Authorized to work in the US for any employer

Client Service Professional

H & R Block - Little Rock, AR

November 2019 to Present

• Greet clients in a personalized, friendly, and inviting manner.

• Match clients with the best-suited tax professional for their needs.

• Schedule clients how they would like to be scheduled.

• Handle client exits by ensuring all current and future needs are met.

• Maintain office cleanliness and organization of resources with team members.

• Ability to multi-task, strong organizational and time-management skills.

• Knowledge of cash register operations.

• Knowledge and experience with a Windows based computer system

• Data Entry of clients information.

• Answering phones with multiple lines and making client appointments. Housekeeper

Service Master

January 2019 to March 2019

• Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms

• Wash, dust, polish, vacuum and sweep all areas of the establishment.

• Clean sinks and toilets according to prescribed sanitary standards.

• Polish fittings and fixtures.

• Clean mirrors and windows.

• Empties wastebaskets and takes trash to disposal areas.

• Replenishes supplies, such as soap and toilet paper.

• Dusts and polishes furniture and equipment.

Residential Care Supervisor

Arkadelphia Human Development Center

January 2004 to February 2019

• Teacher Assistant*RCT Charge*

• Supervises a large service support staff by interviewing and recommending for hire, assigning and reviewing work, training employees, and evaluating the performance of incumbents

• Monitors and participates in the implementation of behavior management programs by modeling proper behavior and disciplining residents using agency resident/client disciplinary policy and psychological program as guidelines.

• Oversees the daily operation of assigned facility by ensuring that housekeeping practices are adequate, contacting WORK EXPERIENCE

maintenance for repairs, and establishing leisure schedules.

• Attends interdisciplinary staffing's and dual diagnosis committee meetings to participate in development and evaluation of treatment plans.

• Prepare and present oral and written information and reports including behavior, incident, staff, and building maintenance reports.

• Perform technical duties in support of educational and training programs and maintaining informational databases, implementing programs or projects, as directed and providing customer service.

• Provide direct care and training of people with developmental disabilities.

• Ability to respond effectively to emergency and unpredictable situations.

• Supervise housekeeping staff to ensure that the homes and buildings are clean.

• Schedule regular department meetings with staff and attend other related meetings. Home Health Aide

Senior Specialists Agency

April 2003 to January 2004

• Provide in-home care for Agency clients based on the clients' care plans and supervisor assignments.

• Assist clients with basic living (feeding, toileting, grooming, bathing, dressing, mobility/ transfer, medication assist, meal preparation, housework, laundry and shopping)

• Assist with marketing tools to increase revenue for the company and to obtain new clients Cashier/Customer Service

McDonald's

August 1999 to April 2003

• Control cash and daily activity reports

• Count Inventory

• Perform a positioning guide for employees

• Obtain great customer service

• Perform assigned duties on the McDonald's ISP computer system, when needed Riveter and Packer

Morse Automotive Corp

May 1999 to May 2000

• Riveting shoes and brake pads.

• Deriving shoes and brake pads.

• Packing shoes and brake pads.

• Placing and receiving orders and making sure they are placed in the correct boxes with the correct paperwork. Administrative Assistant/Receptionist

Arkadelphia Public School

May 1995 to August 1999

• Answered multiple phone lines and direct calls as required

• Assist staff with questions and concerns

• Filed documents

• Created excel/word spreadsheets for management

• Ran errands as needed

• Scan Documents, copy documents

• Design and maintain filing and storage systems in the office

• Schedule travel arrangements for senior executives as well as clients, when applicable

• Greet clients and vendors upon arrival and direct them to appropriate offices

• Maintain office supply inventory

• Retrieve documents and files when requested

• Assist HR with sorting and collating resumes

• Read and route incoming mail and process outgoing mail

• Light accounting duties

• Create, edit, and update spreadsheets

• Data Entry

• Documentation

• Problem-solving and critical thinking skills

Certificate in Medical and Billing Coding

Penn Foster College - Remote

January 2020 to Present

High school or equivalent

Arkadelphia High School

Certified Nursing Assistant, First Aid, CPR, AED, Microsoft Office (10+ years), Excel (10+ years), Windows

(10+ years), Windows Xp (5 years), Windows 7 (5 years), Bookkeeping (2 years), Customer Service (10+ years), PowerPoint (5 years), Photo-shop (5 years), Quick Books (5 years), Receptionist/Secretarial (5+ years) Data Entry (10+ years)

Communications Skills

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