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Receptionist / Front Office Assistant

Location:
Pietermaritzburg, KwaZulu-Natal, South Africa
Posted:
October 31, 2020

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Andile

SURNAME: Cele

IDENTITY NUMBER: 910**********

LANGUAGE: IsiZulu & English

CONTACT: 060-***-****

EMAIL: adhfm0@r.postjobfree.com

DRIVERS LICENSE: Code 10

I am an energetic, outgoing, responsible, loyal and reliable 29 years old female. I am peoples’ person, hardworking, have strength and the ability to work under pressure. I also have the ability to build strong relationships with clients and fellow colleagues. These are a few personality qualities which I believe are very important and I strive consistently to maintain them in personal and my professional life.

WORK EXPERIENCE

ST IVES LODGE AND VENUE, KZN MIDLANDS, SOUTH AFRICA

DATES: July 2019 – December 2019

DESIGNATIONS AND RESPONSIBILITIES: Whilst at St Ives, I relieved in 2 different positions but Front of house was the main position

1)Assistant Floor Manageress

Assistant Floor Manager duties include managing day to day running of the hotel; dealing with guest and guest complaints; cash-ups, day-end reconciliations and cash handling. Ensuring function & conferencing set ups are done, reporting and following up on maintenance issues, supervising staff and dealing with staff issues

2)Receptionist and Reservationist

Reception duties include: working on Semper, operating switchboard (answering, transferring and taking messages), taking reservations for accommodation and restaurant bookings, receiving and checking guests in and out, daily banking, hosting of guests; communication with the departments; receiving and dealing with complaints. Worked with Semper system and nightsbridge as well as Bookings.com for accommodation reservations.

Reason for leaving: Starting new venture

FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS, SOUTH AFRICA

DATES: June 2016 – April 2019

DESIGNATIONS AND RESPONSIBILITIES: Whilst at Fern Hill, I relieved in 4 different positions but functions coordinator was the main position

1) Functions coordinator

Duties: receiving enquiries, promoting establishment, securing bookings, liaising with guests to coordinate functions. Functions include weddings, private and government conferences (day and 24hr), gala dinners, private celebrations and other events. Duties also include ensuring set-ups are correct, service staff & management are briefed on details, ensuring the events run smoothly, management of events on the day, and finalising invoices.

2)Relief Duty Manageress

Duty Manager duties include managing day to day running of the hotel; dealing with guest and guest complaints; cash-ups, day-end reconciliations and cash handling. Ensuring function & conferencing set ups are done, reporting and following up on maintenance issues, supervising staff and dealing with staff issues, monitoring students

3)Receptionist and Reservationist

Reception duties include: working on Opera, operating switchboard (answering, transferring and taking messages), taking reservations for accommodation and restaurant bookings, receiving and checking guests in and out, daily banking, hosting of guests; communication with the departments; receiving and dealing with complaints, training students.

GOODERSON LEISURE, NATAL SPA, KZN, SOUTH AFRICA

DATES: September 2015 - May 2016

DESIGNATIONS AND RESPONSIBILITIES: Assistant Food and Beverage Manageress

Assistant Food & Beverage Manageress duties include: Worked on Apex and plus point; Assit in scheduling reservations and parties or special events; private dining room; booking of conferencing; communication with the departments; receiving and dealing with complaints; assit host staff with greeting and seating guests; monitor and test service skills of staff; check standard and food service are meet daily; monitor and maintain cleanliness of dining rooms and work areas. Assit in development of menu items and other items to stimulate growth in sales of each outlet; assit in product cost and assit in maintaining all micros programming for food and beverage outlets.

Reason for leaving: Personal reasons

FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS, SOUTH AFRICA

DATES: December 2013 – September 2015

DESIGNATIONS AND RESPONSIBILITIES: Whilst at Fern Hill, I relieved in 3 different positions but function coordinator was the main position

1)Functions coordinator

Duties: receiving enquiries, promoting establishment, securing bookings, liaising with guests to coordinate functions. Functions include weddings, private and government conferences (day and 24hr), gala dinners, private celebrations and other events. Duties also include ensuring set-ups are correct, service staff & management are briefed on details, ensuring the events run smoothly, management of events on the day, and finalising invoices.

2)Duty Manageress

Duty Manager duties include managing day to day running of the hotel; dealing with guest and guest complaints; cash-ups, day-end reconciliations and cash handling. Ensuring function & conferencing set ups are done, reporting and following up on maintenance issues, supervising staff and dealing with staff issues, monitoring student

3)Receptionist and Reservationist

Reception duties include: working on Opera, operating switchboard (answering, transferring and taking messages), taking reservations for accommodation and restaurant bookings, receiving and checking guests in and out, daily banking, hosting of guests; communication with the departments; receiving and dealing with complaints, training students.

GOODERSON LEISURE, NATAL SPA, KZN, SOUTH AFRICA

DATES: March 2013 - December 2013

DESIGNATIONS AND RESPONSIBILITIES: Receptionist and Reservationist

Reception duties include: worked on medallion; operating switchboard (answering, transferring and taking messages), taking reservations for accommodation and restaurant bookings,

receiving and checking guests in and out, daily banking, hosting of guests; communication with the departments; receiving and dealing with complaints

Reason for leaving: Offered relief coordinator position whilst Fern Hill Hotel coordinator was on maternity leave

EDUCATION

FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS, SOUTH AFRICA

DATES: January 2018 – January 2019

QUALIFICATION: City & Guilds Diploma in Reception Services (NQF 5): Diploma in Reception Services

FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS, SOUTH AFRICA

DATES: January 2011 – January 2013

QUALIFICATION: Diploma in Hotel Management (NQF 5): Diploma in Food and Beverage Management, Diploma in Accommodation Services and Reception Services

●Assistant Chef Certificate

AWARDS

1)Student of the Month for January 2012

2)Merit awards for: Hospitality Reception; Restaurant; Conference and Function

3)Best Diploma Assignment award

4)Most promising management student

5)Appraisal form for functions

6)Best Portfolio for 2011

7)Certificate in Beer connoisseur 2011 from South African Breweries (SAB)

8)Student of the Year for 2011/2012

9)Merit awards for: Restaurant; Hospitality Reception; Housekeeping and Assistant chef

WARTBURG KIRCHDORF SCHOOL, KZN MIDLANDS, SOUTH AFRICA

DATES: 2010

HIGHEST QUALIFICATION: Grade 12/ Matric

SUBJECTS: English, German, Business studies, Consumer studies, Life Orientation, IsiZulu

CONCLUSION

I am a fast learner, ambitious, loyal and prepared to work long/extra hours. I strive to make a difference in every position I hold . I take pride in ensuring that my work is accurate and completed on time. I can work under pressure, am conscientious, willing to work with all types of people and I am a very fast learner. I have a good education behind me and I am looking for a position in a company where I can continue to develop my talents and grow towards my full potential.

REFERENCES

Name: Cynthia Mthembu

Position: Head of Department – St Ives Lodge & Venue

Contact Number: 033-***-**** / 071-***-****

Name: Nokulunga Sibisi

Position: Head of Department – Fern Hill Hotel

Contact Number: 033-***-****

Email: adhfm0@r.postjobfree.com

Name: Ryan Smith

Position: General Manager - Natal Spa Resort

Contact Number: 034-***-****

Email: adhfm0@r.postjobfree.com

Name: Vanessa Siedle

Position: Head of Training - Fern Hill Hotel

Contact Number: 033-***-****

Email: adhfm0@r.postjobfree.com



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