Engineer Desktop Support

Curriculum Vitae

Sivaraman.G

No.**, Rajiv Gandhi Street E-Mail: *****************@*****.***

Kilpauk, Chennai- 600010 Mobile: +91 – 917-***-****

CAREER OBJECTIVE

Looking for a rewarding career in System Administration and Technical Support in a fast growing and challenging environment and to be associated with a progressive Organization that gives me scope to exhibit and enhance my knowledge and skills. PROFESSIONAL SUMMARY:

Having more than 8.1 years of varied IT experience in the System Administration, Knowledge in Windows family, and knowledge of trouble shooting in PC/Desktops, servers, Printers, Knowledge of Windows Server 2003, 2008/2012 and Maintenance of hardware and software environments over Local Area Network (LAN) and WAN

COMPUTER PROFFICIENCY

Operating System : Windows 2003, 2008, 2012 server, XP, win7, win8.1, win10 Hardware Platform : System Assembling, Trouble Shooting & Maintenance, Networking/Servers Networking : Switching, Modem, Crimping, Router, Wireless CERTIFICATION:

Microsoft 2008 Server

Current Employer

ORGANIZATION : CMS IT Services P Ltd

Client Name : Piramal Enterprises Ltd

DESIGNATION : Senior Desktop Support Engineer

PERIOD : 05 Oct 2018 – till date

JOB DESCRIPTION

Senior Desktop Support Engineer

Monitor system performance. Create file systems and create a backup and recovery policy Monitor network communication. Update systems as soon as new version of OS and application software comes out. Implement the policies for the user of the computer system and network Setup security policies for users. Handling external or internal communication and management systems. To use necessary tools and technology to repair computers / laptop To keep records of repairs & fixes for future reference. Coordinate with vendor support to solve incidents / bugs related to IT service management. Monitor the progress of trouble tickets to ensure that all tickets reach final resolution and that end users receive appropriate communication Provide technical assistance and support for incoming concerns and issues related to windows systems, software and hardware. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Interact with customers through phone ticketing and chat to provide and process information in response to inquiries, concerns, and requests about produces and services. Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating systems, VPN etc... Provide continuous status updates to readymade work logs to be viewed by Service desk analysts and by the user community to ensure that accurate and up to date information is available Answers telephone inquiries from users and helping them in resolving their technical issues Manage customer expectations of response time and issue resolution. Performs troubleshooting to isolate and diagnose common system problems. Documents system events to ensure continuous functioning. Upgrade system software and hardware components as required to meet business needs, coordinates backups

Ensures upgrades are occurring in accordance with established parameters. Installs, tests, upgrades and configures systems files and services to enhance performance. Analyses, logs, tacks and resolves software / hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs

Experience with AD infrastructure maintain group policy and log analysis Maintain group policy and log Analysis. Follow internal process at all-time ITIL, time tracking, escalation, etc... Understand various IT troubleshooting and provide technical support control and monitor data, network access and backup systems

Previous EMPLOYER

ORGANIZATION : Dr, Mehta Hospital

DESIGNATION : System Administrator

PERIOD : 01 May 2017 – 31st Jan 2018

JOB DESCRIPTION

System Administrator,

Installation configuration and administration of Windows 2008/2012 Server. Implementation and Administration of Windows Active Directory. Installation, configuration and Administration of Windows based DNS, DHCP, WSUS, and GPMC. Crating group policy in software installation remotely Connecting workstations to the server. Managing users in the domain and setting up user permissions. Creating custom group policies and restrict users. Configuration and troubleshooting for Networking (Wired & Wireless) Network printer installation & troubleshooting Regular updates to each & every cases. Antivirus maintenance and system security service supports to all clients. Fortinet firewall configuration and maintenance Previous Employer

ORGANIZATION : Quadsel systems P Ltd

Client Name : The Water base Limited

DESIGNATION : Customer Support Engineer

PERIOD : 02ND Mar 2016 – 31st Aug 2016

JOB DESCRIPTION

System Administrator

Ability to diagnose problems and take corrective action. Ability to assess progress against SLA and intervene as necessary. Ability to escalate as appropriate. Ability to multi- task and prioritize Manage end to end all calls logged, providing regular updates to customers on call status. Complete follow- on actions as appropriate. Invoke escalation procedures within defined time frames Adhere to policies procedures. Provide remote solutions to problems, problems and explain the solution in such a way that non-technical users understand. Create knowledge Base Articles/ Technical notes. Provide client support and technical issues resolution through phone or email Process good telephonic and email etiquettes. Enthusiastic and should be a quick learner. Preventive

/ corrective maintenance of all the desktops / Laptops. Managing and maintaining operating system Endpoint protection at desktop level, Microsoft issues. Responsible for Backups and Restore of critical data according to user’s request. Responsible for 1 St Level troubleshooting in servers and hardware / Operating system / Network related issues Ensuring Encryption in all laptop users for data security. Managing and updating windows patches for desktops and laptops. Providing Mobile devices support (Microsoft active sync) for corporate users

Previous Employer

ORGANIZATION : Omnitech Info Solutions LTD

Client Name : Sky gourmet Catering P Ltd

DESIGNATION : Service Delivery Engineer

PERIOD : June 2012 - Dec 31st 2013

JOB DESCRIPTION

FMS Support Engineer

Positive attitude with analytical skills. Experience / knowledge in excel and presentation skills. Basic understanding of server, network, storage. Maintaining inventory of new Asset Basic knowledge on Server Administration, Networking. An excellent understanding of WAN and Lan Switching and routing ARP, TCP, IP, HTTP, SMTP, DNS and Other related internet protocols A strong working knowledge of Desktop, networking, server. To work as a Hardware & Network engineer to troubleshoot in real time desktop support. Knowledge on DNS, DHCP concepts MS outlook Related functions and related issues knowing. Antivirus update & Virus protection Printer installation and troubleshooting. Knowledge of Active directory, Exchange 2003/2007. Assist with antivirus monitoring, maintenance and updates. Assist with client level firewall monitoring, maintenance and updates. Assist with client level backups, monitoring and documentation Assist with all new laptop / desktop operating system upgrades. Provide on-call support as necessary. Experience with desktop management tools and concepts. Understanding of developing \ implementing standards, processes, and procedures. Experience working with software deployment and inventory systems. Experience working with Lenovo, HP, and Dell Desktop/Laptop Hardware Experience working with Microsoft operating systems and applications. Experience working with MS office 2007, 2010, 2013, 2016. Experience with data collection of files services. Experience working both independently or as part of a project group. Experience working flexible hours and on call Strong technical knowledge on call supported application & Hardware. Storing organizational and analytical skills, oral and written communication skills. Ability to accomplish tasks without supervision. Excellent project management skills. Ability to take initiative and lead projects Working knowledge of personal computer and software applications used in job functions Assist with critical desktop patching and updates. Assist with in- depth troubleshooting of laptop / desktop issues. Assist with Health of desktop Operating system, applications, and documentation. Provide strong QA testing of all new laptop \ desktop Hardware. Promote consistent laptop, desktop and software standards. Designing, implementation and configuration for IT infrastructure setup for small business office

Previous Employer

ORGANIZATION : Comnet Solutions P Ltd

Client Name : Sky gourmet Catering P Ltd

DESIGNATION : Technical Support Engineer L1

PERIOD : Jan 2014 – Feb 2016

JOB DESCRIPTION

Technical Support Engineer L1

Weekly meeting attending via conference call with all locations of IT. Weekly meeting attending with local HOD and discussing IT Related. Communication and analytical skills with ability to work under pressure. SOP of IT policy / Procedure follow up

Responsible for raised the ticket to service desk and close once it’s done. Sonic firewall configuration and maintenance. Crating group policy in software installation via remotely. Connecting workstations to the server

Previous Employer

ORGANIZATION : AUROBINDO BUSINESS MACHINES

Client Name : Sky gourmet Catering P Ltd

DESIGNATION : Customer Support Engineer

PERIOD : Jan 2012 – May 2012

JOB DESCRIPTION

Customer Support Engineer

Client date to date backup maintaining. Provide day to day troubleshooting support to a management infrastructure. This involves working directly with clients to resolve problems related to Infrastructure, network connectivity, Hardware /Software or other related issues. To process the request for Hardware and Software raised by the users through the intranet. Configuration outlook express, outlook

Previous Employer

ORGANIZATION : AUROBINDO BUSINESS MACHINES

Client Name : Sky gourmet Catering P Ltd

DESIGNATION : Customer Support Engineer

PERIOD : April 2010 – Dec 2011

JOB DESCRIPTION

NETWORK and Hardware Support Engineer

Troubleshooting Wired and Wireless Networking issues. Troubleshooting Operating system issues. Troubleshooting application issues. Configuration network printer. Tally installation and client configuration. Configuration the Microsoft outlook & troubleshooting the various problems. Network printer installation & troubleshooting

Previous Employer

ORGANIZATION : Netlinx India P Ltd

Client Name : Best & Crompton Engg Ltd

DESIGNATION : Customer Support Engineer

PERIOD : Oct 2008 - Mar 2010

JOB DESCRIPTION

NETWORK and Hardware Support Engineer

Installation and configuration Operating system and other software packages. Installation and configuration of windows server 2003 and troubleshooting. Installation and administering the network operating systems such as Windows 98, 2000, XP. Windows Vista, Windows 7, server 2003 Hardware maintenance and network maintenance for Windows infrastructure. Installation, configuration and maintaining the Hardware / Networking / Server. Installation of software applications

Previous Employer

ORGANIZATION : Seshka Systems P Ltd

DESIGNATION : System Administrator

PERIOD : July 2007 – June 2008

JOB DESCRIPTION

System Administrator

Ensuring all the desktops get updated with the latest security patch and antivirus definitions. To process the requests for Hardware and Software raised by the users through the intranet. Troubleshooting wired and wireless Networking issues. Troubleshooting Operating systems issues. Troubleshooting applications issues

Education Details

Degree

Madras University: MBA (2012-2015)

Madras University BBA (2007-2011)

Diploma

Hardware & Networking (2005 -2006)

CCNA – (2009-2010) Sans Bound Solutions P Ltd

Higher Secondary

School : Kabilar Boys Hr Sec School

Year of Completion : 2004

Matriculation

School : Govt High School

Year of Completion : 2002

Personal profile

Father’s Name : Govindharasu.K

Date of Birth : 31/05/1987

Gender : Male

Marital Status : Single

Languages Known : English, Tamil, and Telugu

Address : Ni, 10 Rajiv Gandhi Street,

Kilpauk, Chennai-600010

DECLARATION:

I hereby declare, that the above-furnished information is true to the best of my knowledge.

Yours Sincerely

(Sivaraman.G)

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