JAVERIA TARIQ MALIK

Madinah, Saudi Arabia +966********* adhf8t@r.postjobfree.com LinkedIn: javeria-malik-6339bb28 Professional Summary

Dedicated and knowledgeable English and Hospitality Management Lecturer with strong understanding of wide-industry experience. Committed to enhancing overall student success by maintaining productive relationships with students and parents and updating educational protocols. Enthusiastic and eager to contribute to team success through hard work, attention to detail along excellent organizational skills. Skills

Microsoft Office Differentiated instruction

Web designing (HTML, CSS)

Student centre learning

Business writing

Photoshop

Risk management

Research Software: E-views, Stata, Micro-fit

Project planning

Filing and data archiving

Team management

Customer service

POS inventory system operation (OPERA,

WINHMS)

SMART Board aptitude

Classcape knowledge

HACCP

ISO

CANVAS

Curriculum Development

Learning Assistant

Freelancing

QuickBooks

Work History

Guest Relationship Management Lecturer 02/2019 to Current The Oxford Partnership College LLC – Madinah, Saudi Arabia

• Administered assessments to determine each student's specific educational and social needs

• Kept students on-task with proactive behaviour modification and positive reinforcement strategies during offline as well as ONLINE teaching.

• Fostered student curiosity and interest through creative hands-on activities, including case studies and role-play

• Prepared quizzes, tests and examinations online using CANVAS, EDMODO, QUIZZIZ to gauge how well students were learning

• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer assisted learning and group work

• Executed critical thinking and used Inspiring materials to inspire students during class lectures

• Achieved 100% passing rate for CBT-Spring 2020

• Fostered meaningful relationships among students through student field-trip retreats and team-work Executive Assistant 08/2017 to 02/2019

Saja Al-Madinah Hotel – Madinah, Saudi Arabia

• Managed travel itineraries and logistics for accommodations for General Manager and Head of Departments

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

• Reconciled and processed travel expense reports for General Manager internal and field personnel

• Screened incoming mail, publications and other correspondence directed to management team members

• Organized and coordinated for conferences and monthly meetings involving up to 20 attendees

• Evaluated P&L statements to meet goals each quarter and documented Monthly Reports for General Manager as well as Profit Protection Plan

• Created healthy nutritious menus to serve at important functions

• Collaborated with publishers to publish Menu for new restaurant 'EKLA' and reviewed menu

• Developed and implemented updates to menus and policies in line with changing preferences and goals

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates

• Monitored and counselled marketing team for hotel’s Website development Secondary School Teacher (English, Science) 11/2014 to 09/2015 GGHS Himmat School – D.I.Khan, Pakistan

• Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas

• Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills

• Integrated technology into classroom as instructional tool, such as Smartboard

• Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance by giving 100% result

Lecturer (Business English, Management, Finance) 01/2013 to 01/2014 Orient Science College – Talagang, Pakistan

• Lectured, directed, and taught advanced lessons, provided presentation support, trained apprentices and developed courses' material and tools

• Advised and supervised students in their research work and complex assignments

• Using visual aids and other electronic devices in teaching and giving instructions

• Assisting senior lecturers in modifying college curriculum and policies

• Developed semester outlines and instructional plans for each class session to comply with stated course objectives

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities

• Arranged syllabus, developed schedule, and determined reading list for Corporate Finance, Corporate Governance, Management subjects

Customer Relationship Officer 02/2012 to 04/2013

ZONG – Islamabad, Pakistan

• Established and maintained relationships with individual and business customers and provided assistance with problems encountered

• Responsible for activities regarding sales, customer acquisition, customer relationship management, & maximizing revenue by 15%

• Reinforced established quality control standards and followed procedures for optimal customer interactions

• Managed customer relations on ongoing basis to maximize customer retention

• Managed over 50 customers to assess and address individual needs, providing timely and quality support via CRM systems

• Offered internal and external customers first-rate customer service to maximize satisfaction and business success

Internee 07/2011 to 08/2011

PTCL – Islamabad, Pakistan

• Organized company files and created support system to decrease workload, increase productivity of account managers

• Answered incoming telephone calls, took down messages and provided information

• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail

• Created a database of 500 Consumers from Companies using landline services

• Attended brainstorming sessions with top brand representatives and focus groups to learn more about Telecommunication products and consumers

English Teacher 02/2007 to 08/2007

Kehkashan Public School – Talagang, Pakistan

• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives

• Prepared daily lesson plans for differentiated activities Education

Master of Science: Finance 10/2015

Mohammad Ali Jinnah University - Islamabad, Pakistan

• Dean's List for scoring 3.7 GPA

• Coursework in Finance Theory, Advance Portfolio Management, Advance Strategic Marketing, Corporate Governance, Research Methods in Finance, Creating Effective organizations, Advance research methods

• Research Projects: Marketing Analysis of Pharmaceutical companies

• Thesis: Determinants of stock prices: Across related industries, Impact of Corporate Governance on Corporate cash holdings in small and large non-financial Pakistani firms BBA: Management Science 08/2012

International Islamic University - Islamabad, Pakistan Thesis: Impact of Financial crisis on Karachi Stock Exchange

• Majored in Business Ethics and Law, Corporate Finance, Financial Management, Human Resource Management,Organizational Behaviour

HSSC 06/2007

Dar-ul-Hijrah International School - Madinah, Saudi Arabia Diploma and Certifications

Diploma in QuickBooks 10/2020

Ministry of Information technology & Telecom Pakistan – Digi skills Diploma in Hotel Management: Distribution, Revenue: Hospitality and Recreation Marketing ESSEC Business School – Coursera 11/2020

Diploma in Introduction to Hospitality And Tourism: Hospitality Administration And Management University Of Maryland Eastern Shore - (edX) 06/2020 Diploma in Web Designing and Animation 05/2015

National Institute Of Technology - Islamabad, Pakistan IELTS (Academic 6.5)

CPD and Trainings (*updated)

Webinars by Cambridge Assessment English/ Cambridge MENA 06/2020

• Beyond motivation: engaging students (online and offline)

• Reading and Use of English at C1 and C2

• Writing at C1 and C2

• Using Cambridge English Kahoots in online teaching and Learning

• Oracy: Definition, Rationale and Skills

• The Practical Approach of Learning Oriented Assessment

• Future learners need learning strategies

• Making sense of how we develop life competencies through ELT

• Digital tools for improving speaking skills

IELTS Teacher Training Program by IDP IELTS 06/2020 LINKEDIN Learning

Building Resilience

How to design and deliver training programs

Instructional storyboarding

Learning to teach online

Marketing during crisis

Building high performance teams

E-learning essentials: Designing a training program

Giving and Receiving feedback

Personal Information

Gender: Female

D.O.B: 6th December 1989

Marital Status: Single

Iqama: Transferable

Nationality: Pakistani

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