Marketing Executive Assistant

STEFFY JOHN

Mobile: 050-******* Email: *************@*****.***

Objectives

Obtain an administrative or managerial position, in which I’m given the opportunity to play a direct role in the unlimited growth and success of solid organization. And to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.

9Yrs of Experience in Admin Assistant, Marketing Executive & Luxury retail sale & Customer service

Key Skills

Excellent verbal and written communication skills.

Computer proficiency

Administration works & Data entry

Detail-Oriented & Resourcefulness

Organization & Time Management

Luxury retail operations & sales

Deep supervisory, training, mentoring experience

Decision making & Strategic thinker

Exceptionally self-motivated & pro active

Flexible and uncommon ability to work with others as a team.

Chronological Summary

ACCURACY PLUS MEDICAL LABORATORY, ABU DHABI. (July ’20 – Aug ‘20)

Admin Assistant (Temporary position)

QUALITY REGISTRAR SYSTEMS, ABU DHABI (Feb ‘17 - April ‘19)

Marketing Executive cum Admin

RIVOLI GROUP, U.A.E. (Nov ’09 - July ‘15)

Senior Sale Associate

INDIAN OIL GAS AGENCY, NEW DELHI, INDIA (June ‘08 - Aug ‘09)

Customer Service Associate

Accuracy Plus Medical Laboratory (July 2020 – August 2020)

Admin Assistant (Temporary position)

Responsible to provide administrative support and data entry support. Some duties include inventory management, recording testing information, organizing company records, invoicing and customer service.

Duties & Responsibility: -

Provide administrative support to the Laboratory Operations Management Team

Assist with emails and maintain and manage calendars

Schedule internal and external meetings and coordinate with marketing manager

Work with internal and external contacts on a day-to-day basis

Prepare PowerPoint presentations and Excel documents, letters, and contracts

Screen incoming calls and correspondence and respond independently, as appropriate

Order, organize, and maintain office supplies

General clerical duties including filing, photocopying, scanning, faxing, mailing

Plan and organize site meeting and events

Quality Registrar Systems (Feb 2017 – April 2019)

Marketing Executive

QRS takes care of the certification needs of International Standards of Organizations (ISO) of all sizes; may they be small companies, medium sized enterprises & huge corporations.

Duties & Responsibility: -

Reviewing new business opportunities and clients

Pro-actively generating own leads by contacting prospective clients by telephone (cold-call/inbound), on-site visits, referral, networking, and industry events.

Preparing reports and maintaining appropriate filing systems

Assist in the preparation of regularly scheduled reports

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Influences customers to buy ISO product and prepare quotation/script to give product reference.

Maintains quality service by following organization standards.

Submit and reconcile expense reports

Following up inbound leads and client requests.

Knowledge on competitor product & services.

Effectively managing sales pipeline and developing a strategy for long-term sustained success.

Arrange meeting with Business Development Manager.

Rivoli Group U.A.E (Nov 2009 – July 2015)

Senior Sale Associate

Since August 2009 to July 2015 deal with luxury brands like BREGUET, BLANCPAIN, GLASHUTTE, ZENITH, IWC, CFB, VERTU, CARTIER, MONT BLANC, MONTEGRAPPA, DUNHILL, OMEGA, LONGINES, and RADO & GUCCI.

During my entire tenure in Rivoli almost 3Years and 6Months I worked as Store in charge in Rivoli Multi-Brand, in Dubai and Abu Dhabi.

Duties & Responsibility: -

Completes store operational requirements by scheduling and assigning employees; following upon work results.

Making KPI, Brand/Collection analysis report, daily sales reports, Quarter/achievement and

target reports, making the roster, Attendance report.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Handling a team of 5 Team members.

Stock replenishment, ordering stock as per requirement & Petty cash responsibilities.

Assisting management follow-ups & Admin works.

Customer Service Excellence with proper implementation of CRM at store level.

Most importantly achieving sale target with 100% customer satisfaction rate.

Reporting to Operations manager & Brand Director

Comply with and support all Company standards and policies

Key Achievements: -

Best Performer for New Comer award on 2010

Received certificate from OMEGA Watches for the completion of sales & Brand training.

Certified as Oris Sale Ambassador for the completion of Oris sales training.

Indian Oil Gas Agency New Delhi India (June 2008-August 2009)

Customer Service Associate

Duties & Responsibility: -

Instrumental in improving customer-satisfaction ratings through suggestions,

Development and implementation of best practices

Worked closely with other departments to promote sales contests, clarify information

and distribute reports and especially departments dealing with Accounts and Billing.

Provided enhanced Customer Service to customers.

Efficient with maintenance of stock.

Gathered, analyzed, and reported daily/weekly/monthly sales and service statistic.

Educational Credentials

Bachelor of Arts (Public Administration & Economics); IGNOU - pursuing

Secondary school

Computer Proficiency

Operating System : Windows 7 & 8, Windows Vista, Windows 98,

Packages : Ms Office, Tally,.

Personal Details

DOB : 26 Aug 1988

Gender : Female

Nationality : Indian

Marital Status : Married

Passport # : S5849559

Valid up to Sep 2028

Visa Status : Spouse Visa

Languages : English, Hindi, Malayalam..

References & Authenticated Documents

Shall be provided upon request

Declaration:

I hereby declare that the above disclose information is true to the best of my knowledge and belief.

Abu Dhabi Steffy John

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