Manager Branch

Employment

Dubai Heights Academy, Al Barsha South, Dubai, UAE.

Teaching Assistant – Primary School (Year 3) – Feb 2020 – April 2020

Demonstrate commitment to the safety and security of children and young people (child safeguarding)

Assist the teacher in the delivery of lessons in accordance with the goals and objectives of a clearly defined and documented curriculum for students

Organize classrooms, work centres, and activity centres

Maintain instructional supplies, materials, and equipment

Demonstrate creativity

Maintain a safe learning environment for students

Supervise students during lunch and other break times

Respond appropriately to the range of individual needs and abilities within the class

Perform other duties as assigned by the teacher, Key Stage Leader, Head of Primary.

DVS Property Limited, Edgware, London, UK.

Personal Assistant/Office Manager: Sep 2013 – Nov 2019

My duties in this role are as follows

Managing a portfolio of commercial properties.

Managing filing systems.

Recording office expenditure and managing the budget.

Organising the office layout and maintaining supplies of stationery and equipment.

Maintaining the condition of the office and arranging for necessary repairs.

Organising meetings – administrating the follow up of the meetings.

Writing reports for senior management and delivering presentations.

Responding to customer enquiries and complaints.

Reviewing and updating health and safety policies and ensuring they are observed.

Attending conferences and training as per business needs.

Assisting the accountant in financial/VAT reporting.

Arranging and managing Directors day to day business and personal schedule

Tony Alan Estates, Highbury-Islington, London, UK.

Office Manager/PA to the Director of Agency: Jan 2013 – Aug 2013

My Duties as an Office Manager and PA are as follows:

Managing properties

Dealing with all maintenance inquires for tenants.

Liaising with Landlords and contractors.

Diary management for lettings department and Director.

Using a range of office software, including email, spread sheets and databases.

Managing filing systems

Developing and implementing new administrative systems, such as record management.

Recording office expenditure and managing the budget.

Organising the office layout and maintaining supplies of stationery and equipment.

Maintaining the condition of the office and arranging for necessary repairs.

Organising and chairing meetings with your staff, includes typing the agenda and taking minutes.

Overseeing the recruitment of new staff, sometimes including training and induction.

Ensuring adequate staff levels to cover for absences.

Delegating work to staff and managing their workload and output.

Implementing and promoting equality and diversity policy.

Writing reports for senior management and delivering presentations.

Responding to customer enquiries and complaints.

Arranging regular testing for electrical equipment and safety devices.

Have and continually update legal knowledge and understanding of relevant leasehold, landlord and tenant Act, section 20 and 21 notices and related lease restrictions and covenant issues.

Drawing up contracts (tenancy agreements’) for new tenants, renewals of contracts.

Liaise with local councils and government bodies and police to adhere to relevant regulations and all property issues, including dealing with council tax, property licensing, maintenance enquires for tenants and landlords.

Santander, East Finchley, London, UK.

Service & Controls Manager – Dec 2008 – Jan 2013

As a Service & Control Manager for Santander I am accountable of managing the branch within quality and control procedure, ensuring risk are identified and addressed. This includes:

Ensuring the branch environment and team operate within defined policies and procedures in line with regulatory and financial security requirements.

Ensure any breaches are notified to regional manager and action taken.

Develop and implement remedial action plans where service quality and control is below required standard.

All staff is trained and aware of any new procedures.

Providing a great experience for the customers, this includes:

Ensuring a professional appearance of the branch at all times.

All branch merchandise is displayed correctly

Plan, monitor and review the customer service provided in my branch to ensure all service standards are met.

Identify action and resolve all customer complaints quickly and efficiently.

Ensure customers are offered a choice of how they would like to do business with us and through all channels.

Delivering business & sales performance, this includes:

Agree team targets with the branch manager and relay that back to the counter team.

Look for opportunities to attract new customers & retain and grow our relationship with our new customers.

Role model, observe and coach csa’s in how to identify opportunities and engage customers in conversations about how we can make or save them money.

Deliver feedback, coaching and recognition to branch manager.

Leading and developing the branch team, this includes:

Lead and motivate team to deliver high performance and take pride in giving exceptional customer service.

Set challenging performance standards, recognise good results and address under performance as it’s identified.

Managing resources effectively, this includes:

Plan future requirements and allocate resources effectively.

Support the branch manager in recruitment interview.

Monitor and act on instances of high turnover and sickness absence.

Maida Vale Surgery, Maida Vale, London, UK.

Receptionist / Assistant – Feb 2012 - Mar 2013

Working at the surgery, I carried out the following duties:

Meeting and greeting patients.

Taking calls, transferring to relevant colleagues and taking messages.

Filing patient files.

Running errands for doctors, photocopying.

Filling in forms.

Sending emails.

Scanning prescriptions.

Updating patience details on system.

02 Customer Service, Splott, Cardiff, UK.

Customer Service Advisor - Sep 2007 – Jul 2008

This was call centre based and involved dealing with customer billing, resolving technical queries.

taking client payment

dealing with complaints accordance with the company policy

creating and adjusting client accounts

taking part in regular team meetings

coaching and training other members of the team

Receiving faxes and auctioning them

Advice clients of the best product to meet their needs

Vodafone, central, Cardiff, UK.

Customer Service Advisor - Nov 2005 – Dec 2006

This role involved managing and setting up accounts, corresponding to customers via email.

The job involved a lot of accuracy in checking terms and conditions and handling technical queries via blackberry to standard handset available in the market

Lloyds TSB, Hanover Square, London, UK.

Cashier, Voluntary – May 2002 – Jun 2002

These roles involved serving customers, opening new and maintain their accounts.

I also worked as part of the foreign exchange team converting money into various currencies.

I worked as parts of the corporate accounts department were I handled large amount of money deposited by companies.

Theatre Studios, North Westminster School, London

Assistant – school course – Sep 2001 – August 2003

This involved working behind the box office which included taking telephone bookings, meeting and greeting members of the public.

I worked as part of a team advertising new performances and assisting in keeping the foyer is clean and tidy

Fourth Feathers Youth Club, Lisson Green, London, UK.

Youth Support Worker- Voluntary – Sep 2001 – Jun 2003

I worked with young people between the ages of 8-20 on enrichment activities, this involved mentoring, homework clubs, cooking sessions and supporting the young people in their day to day problems.

I worked in the youth club shop behind the till ordering and displaying merchandise also serving members of the public.

Computer Applications

I am proficient on the following applications and have used them throughout my career :

Microsoft Office: Excel, Word, Publisher, Outlook and Power point

Internet (Used for sourcing new contacts and research)

Education & Qualifications

2005- 2007 A Level in film and media

Colege Glan Hafren, Cardiff

2000 – 2005 9 GCSE’s

North Westminster Community School, London

References Available Upon Request

Julie Khan

Nationality: British

D.O.B: 04 Feb 1988

Visa: Spouse

Email: **********@****.**.**

Mobile: +971*********

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