Front Office Manager
Resume:
Managing Director
Harissa Hospitality
Harissa, Lebanon
January 2016-February 2020
Main duties:
Establishing hospitality & outlets' business plans by surveying demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyzing, and estimating. Preparing strategic annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks. Implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Controlling purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Maintaining daily operations by establishing policies and standard operating procedures; implementing production, productivity, quality, service standards; determining and implementing system improvements. Monitoring, evaluating, and auditing food, beverage, and service quality. Maintaining a high standard of food circulation between the central kitchens and the outlets. Accomplishing HR objectives ; recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. General Manager
Bethania Harissa Hotel
Harissa, Lebanon
August 2005–February 2020
Main duties:
Hotel's Opening & Renovation: leading the project from the early stages of the construction layout phase up until launching the operation. Managing Renovation programs and special projects; contacting International suppliers of hotel products while insuring the best quality at the best price.
Directing and coordinating the hotel’s financial and budget activities to fund projects, and increase efficiency. Establishing and implementing policies, goals, objectives, and procedures, for each department while conferring with board members. Managing staff, preparing work schedules and assigning specific duties. Monitoring businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Reviewing financial statements, project reports, and other performance data to measure productivity and goals achievement and to determine areas needing cost reduction and program improvement. Preparing reports and budgets.
Screening, selecting, hiring, transferring and discharging employees after coordinating with the President. Planning and directing the implementation of the training program in the hotel. Assigning or delegating responsibilities to subordinates. Establishing internal control procedures.
Negotiating contracts with suppliers and distribution with maintenance, janitorial, food and beverages, and security providers. Establishing marketing plan such as organizing promotions, advertising of the hotel, working out deals with tour operators, and using any needed media support to portray the hotel’s image. Establishing the administrative and operational systems, manuals, policies and procedures. Jihad Bassil
Municipality Street, Blat
Byblos
Lebanon
adhf2m@r.postjobfree.com
September 24, 1974
Married
Work experience
Jihad Bassil
General Manager / Business Development Manager
Riviera Hotels Group
Conakry, Guinea
May 2002 - May 2005
Main duties:
Generating and negotiating new business opportunities; evaluating markets, competition, trends, and historical data; formulating and mobilizing innovative strategic plans to guarantee the maximum level of image, visibility, and guest satisfaction. Analyzing operational and financial performance, budgets, proposals, generating action plans and operative decisions to increase sales and bottom-line performance.
Organizing, coordinating, and assuming full responsibility of the daily operation of the hotels and convention center; set priorities, activate methodologies, and create plans for work flow and delegations throughout all departments. Conceiving design, planning, and administering development, sales, and marketing strategies after thorough assessment of needs; coordinate all components to accomplish objectives. Instituting, and monitoring properties and corporate standards, policies, and procedures to be in compliance with organizational goals. Interviewing, directing, and serving as a continual training source of staff; maintaining open channels of communication to result in optimum delivery of service, the promotion of team concepts and synergy within positive working environments, and responsible business development.
Establishing the administrative and operational systems, manuals, policies and procedures. Sales manager
Madisson Hotel
Jounieh, Lebanon
October 2001 - April 2002
Main duties :
Selecting, developing, and coaching the sales team to meet or exceed specific goals for profitable revenue growth. Developing and implementing annual sales plans.
Cultivating and maintaining effective business relationships with executive decision makers in large accounts. Pursuing identified business prospects, participating actively in the planning and sales process for new business opportunities. Coaching Account Executives to build effective staff relationships that enable them to respond quickly to emerging customer opportunities, and provide for seamless execution of the company's business processes that exceed customer expectations. Establishing a planned program for sales coaching, working with Account Executives on all aspects of the sales process. Operate coaching sales calls with Account Executives to provide feedback. Front Office Manager
Carlton Al Moaibed Hotel
Al Dammam, Kingdom of Saudi Arabia
August 1999 - August 2001
Main duties:
Supervising the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis. Attending to Guests' enquiries, requests, complaints and compliments. Monitoring departmental costs to ensure performance against budget. Ensuring proper training and procedures are in place to ensure provision of quality services. Attending to crisis or emergency situations and performing service recovery.
Recording the events' details in the Duty Manager's Log Book and to take necessary actions. Supervising Reception personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. Monitoring Front Office personnel to ensure all guests receive warm attention and personal recognition. Assistant Front Office Manager
Alexander Hotel Beirut,
Lebanon
April 1999 - July 1999
Night Auditor, cashier, receptionist
Aqua Land Hotel & Resort
Batroun, Lebanon
March 1999 - July 1999
Jihad Bassil
Night Auditor, cashier, receptionist
Twins Hotel
Tabarja, Lebanon
June 1996 - March 1999
Education
BS Hospitality Management
State University of New York, Empire State College New York, United States of America
Training
General Management Training
La Quinta INNS & Suites
San Antonio, Texas, United States of America
February 2009 - February 2009
Sales Training
Carlton Al Moaibed Hotel
Al Dammam, Kingdom of Saudi Arabia
September 1999 - October 1999
General Training
Petra Forum Hotel (Intercontinental)
Petra, Jordan
September 1998 - September 1998
Skills
Proficiency in Word, Excel, PowerPoint. / Experience with several hotel operation systems Skillful in project planning/ tasks and able to prioritize projects/ tasks. Highly managerial capacities / Highly organized and efficient individual / Pro-active and result driven Flexible / Both team player and captain (hands-on) / Ability to adapt vision and proven flexibility/ Technical Skills / Conceptual Skills / Interpersonal Skills / Planning / Communication / Decision-making / Delegation / Problem-solving / Motivating / Crisis Management / Interpersonal Skills. Languages
Arabic
English
French
References
Available upon request
Contact this candidate