Executive housekeeper

SUBHASH CHAND

+917********* ******************@*****.**.** Subhash Chand Shimla, Himachal P.

Hospitality Operational Excellence Commercial Growth Guest Experience Enhancement

Forward thinker and Passionate Hospitality Professional with 16+ years of multi-cultural experience in directing the execution of exceptional standards across guest experience, operations, talent development, & financial performance.

Skill Set

Operational Excellence

Service Strategy & Direction

Room Enhancement Projects

Housekeeping Department Leadership

Revenue Growth

People/Workforce Management

Quality and Compliance Governance

Customer Feedback Mechanisms

Hotel Outreach

}Hospitality Driver and team leader with finesse and flair to deliver exceptional top- and bottom-line growth, and catapult hotel properties at the forefront of the industry

}Demonstrated prowess in ensuring effective and efficient operations of the hotel across F&B and Room Division; spearheading quality initiatives, capital projects and achieving profitability.

}Accountable for strategy execution, and guiding individual professional development of associates.

}Proven capabilities in developing and maintaining strong relationships with key customers, partners, associates, external bodies and instilling the appropriate blend of hotel culture and business philosophies.

Accomplishments

Employee of the year award at Radisson Blu Noida 2006

Highest "Guest Voice Score - Guest Room Cleaning" in South Asia at Le Meridien Jaipur 2019.

Hotel of the year award for Le Meridien Jaipur in Asia Pacific in Premium category 2019.

Brand Associations

CAREER CONTOUR

Executive Housekeeper

Le Meridien Resort & Spa – Jaipur, Rajasthan, India Jan'18 - May’ 20

Value Offered: Directing and coordinating hotel operations to meet and exceed guest expectations; paving the way for key property issues – customer service, capital and refurbishment projects, quality and audit compliance.

4Achieved outstanding scores in Quality Assurance brand audit.

4Improved Overall Accommodations ranking.

Hotel Management – Room Division

Coordinating front office activities of hotel and resolving reservation and room assignment activities and unusual requests and inquiries by performing duties personally or through subordinate supervisors.

Leading high valued accommodation projects aimed at upgradation of rooms, addition of villas, refurbishment etc

Establishing operating procedures and revenue programs as per brand standards to meet room and rate objectives

Developing annual budget, monitoring variances, tracking labour and related expenses.

Maintaining procedures for security and guest monies; maintaining hotel emergency procedures.

Authorizing, restricting and unrestricting as necessary all room types and rate levels considering commitments, Transients on the books, tentative, transient/group histories, internal excess commits, etc., to maximize revenue

Carrying out facility inspections and utilize the best practices in order to create safe and hygienic environments.

Driving quality initiatives and preventive maintenance plan.

Driving and supporting sustainable and eco-friendly initiatives at the property.

Inventory Control

Establishing sufficient inventory levels via physical verification of stock and inventory control methods.

Ensuring tools, materials equipment & manual are available for the work force at all times.

Managing and maintaining the reliability of the systems, equipment, properties and assets in the facility.

Customer Relationship Management

Ensuring maximum guest satisfaction by proactively understanding guest needs and creating tailored experiences.

Accepting, handling, and resolving customer service issues as they relate to service quality.

Liaising with clients & customers to coordinate corporate events whilst building rapport and bolstering relationships.

Soliciting guest feedback by responding personally with guests via questionnaires and via social media portals.

Team Leadership

Building a remarkable positive work culture based on empathy and mutual respect among diverse units.

Handling team performance reports, conducting training sessions, meetings and providing feedback to members.

Driving weekly quality initiatives with department heads for quality commitments & actions to improve overall guest experience.

Ensuring that employees are up to date on work, safety, health, hygiene, brand standards, energy and environment conservation.

Executive Housekeeper Le Meridien Resort & Spa – Mahabaleshwar, MH, India Jun ‘16 – Jan ‘18

Executive Housekeeper Aman Resort & Spa – Ajabgarh, Rajasthan,India Mar ‘13 – Jun ‘16

Assistant Manager Housekeeping Westin Gurgaon / Westin Sohna Resort & Spa –Delhi, India Jul ‘08 – Feb ‘13

Supervisor Housekeeping Shangri-la – New Delhi, India Dec ‘07 – Jul ‘08

G.S.A & Supervisor Housekeeping Radisson Blu – Noida, India Jan ’04 – Dec ‘07

EDUCATION AND CREDENTIALS

2002 Bachelor of Commerce from Himachal Pradesh University, India

Certifications

Certified First Aider Certified Trainer

Reference

Piyush Tyagi General Manager Marriott Weligama

+94-764****** (m) ******.*****@********.*** Sri Lanka

Rishi Chopra General Manager Grand Sheraton

+91-777******* (m) *****.******@********.*** Pune. India

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