Luc D. NGUYEN

adheys@r.postjobfree.com

san jose, ca • 408-***-****

Summary of Qualifications

Over 15 years of experience in the field of Software Development and Systems Support. Looking to utilize my skillsets to contribute to the organization.

Technical

Network: TCP/IP, Active Directory, Exchange, routers (wired + Wi-Fi), Remote, firewalls, MAC Addresses

Languages: C, C++, SQL, Perl, Java and HTML.

Automation tools: Postman API Automation Testing, Selenium, Ruby, QADirector, QARun

DBMS: SQL Server 2005/2000/7.0, DB2 8.2, MySQL5.0/4.1, Oracle 10g/9i/8i

Operating Systems: Window XP/Vista, Window 7, HPUX11, AIX, UNIX, Sun Solaris 2.8,

Applications: Agile Product Lifecycle Management, SBM (Serena Business Management), Crystal Reports, Remedy Sequencer, Microsoft Office, Apache, Visio 2000, Serena Business Manager, Agile Product Lifecycle Management

Professional Experience

July 2019 – September 2020 Cepheid Sunnyvale, CA

Software Quality Engineer

Create, submit, execute, and review of software test protocol like Omni Valve Sub Assembly, Omni Horn and Bare Horn Sub Assembly, Omni Syringe Sub Assembly, Omni ICore Sub Assembly, C360, Taurus Database

Attend 15 minutes Daily Management Meeting for status report

Review related software documents such as requirement and develops test cases

Create test plans, reports, test designs and test protocols

Perform design verification/validation protocols

Record, report, and verify software defects to accurately depict the software requirements

Work closely with Software Engineering team toward the reporting and resolution of design issues and software defects

Update traceability matrices and Quality matrices

Coordinate traceability matrix updates and contribute to regulator submission documents

March 2018 – June 2019 LucBinh Inc. San Jose, CA

Software Quality Architecture Engineer

Built, and operated several Custom Websites

Worked with Development Team, Sale and Marketing Team as well as Customer Support Team to ensure everything running and on track to our goal

Managed Budget, Measured Quality and Time to Deliver to Customer

Worked with Financial and Accounting teams to ensure our expense and income in line.

June 2017 – January 2018 PayPal Inc. San Jose, CA

Monitor Engineer

Technical support of the Sandbox Environment like monitoring, debugging an issue

Escalation of critical alerts and issues to Sandbox Management groups within SLAs

Maintain effective relationships with application and technology stakeholders

Maintain and enhance application resiliency through disciplined sanbox control practices including proactive monitoring and alerting, issue management and process improvement

Identify opportunities to improve service capabilities across the application suite

Continually analyze service metrics to identify sandbox resiliency improvement opportunities

Fully participate in the support rotation to ensure adequate business support coverage

October 2014 – August 2016 Cisco Systems Inc. Milpitas, CA

Localization Project Manager

●Managed localization of Cisco Applications from project initiation to production implementation.

●Managed over 20 applications, 39 languages for UI translations and QA testing.

●Managed localization vendors and Cisco localization Project Managers for translation sizing and budget forecast.

●Provided quick resolutions to escalated translations and QA testing issues.

●Communicated localization strategy to Business stakeholders in US and overseas.

●Improved localization translations and QA process to reduce cost and time to work on projects.

●Managed several testers that provide linguist testing for Cisco’s Products, Web Applications, Tools and Marketing applications.

●Managed 5 automation engineers using Selenium tools to automate taking screenshots for Linguist Testing purpose

●Communicated with Portfolio Manager, Production Manager, Developer, Localization Engineer to make sure the project up to update with issues, milestones.

July 2012 – August 2014 LucBinh Inc. San Jose, CA

Technical Manager/Project Manager

●Supported customers face to face. Remote to customer computer using LogMeIn application to resolve computer issues, software issues or network issues.

●Built, and operated several Custom Websites www.netdealshop.com (E-Commerce), www.saigon24.net (Calling Card), www.saigon24group.com (Loyalty Program), www.chuyenloc.com (Money Transfer)

●Worked with Development Team, Sale and Marketing Team as well as Customer Support Team to ensure everything running and on track to our goal

●Managed Budget, Measure Quality and Time to Deliver to Customer

●Worked with Financial and Accouting teams to ensure our expense and income in line.

September 2011 – July 2012 Satmetrix San Mateo, CA

Production Engineer

●Review systems functional specifications

●Setup, verified, deployed system solutions on the production servers and update relational databases on SQL servers

●Worked closely with the offshore implementation, QA, and System Manager teams to ensure high quality and timely delivery of daily production deployment in a fast-paced environment.

●Maintained processes, templates, and other production documents

●Worked closely with Technical Support team to troubleshoot and resolve production issues

●Responsible for monitoring of deployed systems and staff training

●Project Management activities

February 2007 – September 2011 PAYPAL San Jose, CA

Localization Quality Assurance Engineer Lead

●Performed the PayPal environments ready to SDL Vendor to do LQA testing for all languages like Skype send/receive money, Merchant Reporting, Express Checkout (generate tokens), configure and deploy the staging, setup ClearQuest accounts, Genesis accounts, WAP Mobile application, iPhone, Android, Email Nightowl, Admin tool and familiar with all the new features within the company

●Created LQA testing guideline to Vendor. Monitor bugs filing, metrics portal for all the releases. Communicate to Release Management, Project Management, Core QA, Quality Release Management, Web Developer to fix bugs, to meet timeline and metrics expectation.

●Involved several projects like PDLC from release 45.0 to 78.0, Project Replica, BillMeLater, PayPal Lite New Country Launch (8 languages), Digital Good, contribute and create the Bi-Weekly Release process for LQA testing

●Created a simple guideline for the Vendor LQA testing team. Build and train SDL Vendor and Symbio team in China how to do LQA testing for different languages

●Supervision the Vendor team and their performance, staff training, monitor the process and advising on the operation cost and efforts, implementing policies, responsibility and directives, involve on the managing LQA team budgets

●Responsible and accountable for the coordinated management of multiple related projects. Build credibility, establish rapport, and maintain the communication with all the veritical within the company as well as Vendor. Coach and mentor the Vendor LQA Lead Engineer within the technical team environment

●Managed Vendor and Measure their performance quartly. Communicate to Vendor Porfolio Manager about current process, budget. So we can improve the process and save money in the future

●Lead Automation project using Silk and Selenium framework. Build automation scripts for different languages.

July 2006 – February 2007 GOOGLE Mountain View, CA

Google, Inc. offers advertising and Internet search solutions, as well as intranet solutions through an enterprise search appliance.

Software Quality Assurance Engineer

●Performed manual testing on Google Personalization Homepage (GPH) including writing test plan and test cases.

●Created and updated i18n XML files for automation testing. Test Google Personalization Homepage for 27 languages to ensure they are localized and translated.

●Tested weekly push including user flow, cookies personalization, GPH i18n homepage, GPH partner homepage, ignition, Google gadgets and feeds, syndication and browsers.

June 2003 – October 2005 SATMETRIX SYSTEMS Mountain View, CA

Satmetrix Systems offers a rich suite of technology, methodology, services, and thought leadership to help companies understand what matters to their customers and how to focus on ensuring positive customer experience across all levels of their organization.

Software Quality Assurance Engineer

● Worked as part of our production team following through on standardized processes to test the survey systems before deployment.

●Suggested and promoted ways to improve the QA and delivered processes to deliver high quality systems, as well as develop a quality tracking plan to produce actionable results.

●Developed methods for measuring quality and accuracy of production web sites including localizations.

●Entailed the periodic delivery of training to installation and production departments in the use of those processes developed.

●Tested many different types of the Perl scripts including trigger, version, branch and scrub scripts.

●Monitored the systems (on call support 24/7) and debug support requests.

April 1999 – June 2002 PORTAL SOFTWARE Cupertino, CA

Portal Software recently aquired by Oracle Software. Portal is the leading worldwide provider of billing and revenue ranagement solutions for the global communications and media markets.

Software Quality Assurance Engineer

Selected by a global computer company providing broad array of services to communications market to take charge of testing complex business systems. Position involved developing test plans, executing test cases utilizing QADirector/QARun tool, participating in full development life cycle, providing input to business analysts regarding system design and features, setting up hardware and software environment for QA testing, developing and running reports and supervising and training five junior QA engineers.

●Led testing of a complex customer management and billing system Infranet designed for wireless devices in a client/server environment on Solaris, HPUX and NT platforms.

●Created, ran and debugged IPT, tax and accounting reports utilizing Crystal Reports against Oracle and SQL databases.

●Modified standard web browser functionality utilizing Wireless Markup Language and WebKit enabling running of micro browser on wireless devices.

●Developed test plans and scripts for automated testing on Solaris and HP-UX platforms for critical WAP, GPRS and SMS projects.

●Performed manual testing of Mobile Access Gateway that allows paying bills through the mobile phone by executing test scenarios for accounting and authentication functionality.

●Performed joint testing with Cisco implementing and running Portal software at their site for Cisco Prepaid Wireless project.

●Created system test plans on Portal Radius server and GPRS Manager enabling automation of positive and negative scenarios in UNIX environment.

1998 – 1999 MENDEL BIOTECHNOLOGY Hayward, CA

Mendel Biotechnology, Inc. is a functional genomics company that is committed to creating value through the discovery, development, and commercialization of knowledge about plant gene expression

Research Associate

Brought in by a pioneer in the commercial application of functional genomics to analyze DNA samples. Responsibilities included converting samples into DNA sequence utilizing Macintosh-based software, selected quality sequences and provided them to the scientists, cataloging results and inputting them into corporate database.

1997 – 1998 INCYTE PHARMACEUTICALS San Jose, CA

Incyte's vision is to become a leading drug discovery and development company by building a proprietary product pipeline of molecule drugs.

Sequencing Associate

Recruited by a provider of proprietary cDNA and genomic clones to research professionals to assume

responsibility for preparing and analyzing DNA samples. Duties entailed organizing plates for loading into

ABI377 Prism machine, setting up computer software for reading the samples, downloading DNA sequence

files into local computer, analyzing results with Sequencer software for Macintosh and troubleshooting

equipment issues.

EducatioN

●NATIONAL UNIVERSITY, San Jose, CA - Bachelor of Science in Computer Science 1999

●UNIVERSITY OF CALIFORNIA, Los Angeles, CA - Bachelor of Science in Biochemistry 1997

●Cadence Management Corporation, San Jose, CA - 16 hours of Project Management Education 2007

●Training Classes at PayPal – Project Management, Conflict and Resolution, Operation Excellence, Managing Career, Toastmaster, Agile

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