Stephen Gouin

Woonsocket, RI

Email: adhexn@r.postjobfree.com Phone 401-***-****

LinkedIn Profile: http://www.linkedin.com/in/scgouin Operations & Sales Management Specialist

Sales Strategy Team Management

Budgeting & Forecasting KPI Metrics

Senior Account Management Customer Focused

Degree: BA, University of RI

Technologies: MS Office, SAP, ERP, CRM

Industries: Manufacturing: Industrial, Automation, Electronic Components WORK HISTORY

Inside/Outside Sales, Comark Corporation, Milford, MA (2019 – 2020)

• Track Activity using Sales Force Opportunity and Customer Contact Module.

• Engaged with product design engineers to identify program solutions.

• Develop strategy targeted at industrial automation markets.

• Present value-based solutions to achieve designed-in products.

• Engage and initiate OEM / Reseller products training Webinar Training and presentations.

• Collaborate with internal resources and Comark Field Application Engineers.

• Establish east coast vendor / reseller partnership increasing reseller sales 10% and customer count 20%. RI Territory Sales Representative, Liturgical Publications Inc. (2016 – 2019)

• Sell and promote Church Bulletin advertising program.

• Increased market share 25% - Record territory sales.

• Designed and developed sales strategy success plan.

• Increased employee retention rate 10%.

National Sales Manager, Riverdale Mills Corp. Northbridge, MA (2015)

• Managed 8 direct reports, 3 Outside Sales Reps, 4 Inside Sales Reps, Customer Service Rep.

• Successfully initiated and deployed use of SAP.

• Engaged with product design engineers to identify program solutions.

• Develop sales strategy targeted at industrial and marine markets.

• Developed New Corp. Part Number process-flow program.

• Reduced excess product overrun inventory by 50%.

• Developed Corporate Acct Quarterly review program measuring account revenue against sales plan.

• Hired, Trained and supervised daily sales activity and sales organizational workflow. Global Sales Manager, International Manufacturing Services, Portsmouth, RI (2014 – 2015)

• Manage and Supervised 8 direct reports, Customer Service, Inside Sales Team, RSM, Application Engineer.

• Develop strategy targeted at industrial automation markets

• Established KPI-driven bonus structure for all sales and supporting staff.

• Developed workflow metric to ensure delivery of quantifiable order entry process.

• Designed and executed quantifiable data analysis of customer quotes, new business opportunities, win/loss ratio, revenue growth and forecasting.

• Identified and executed CRM program.

• Developed and executed Customer Satisfaction Survey with quantifiable data results achieving 98% customer satisfaction.

• Sr. Manager of ISO certification, through management review – stage 2 ISO certification.

• Q1, 2015, Achieved 26% revenue growth over same period 2014. Regional Sales Manager, Laird Technologies, Holly MI (2012 – 2014)

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• Developed business relationships within the medical, AIDC and Commercial Markets.

• Develop strategy targeted at industrial markets and automation.

• Engaged with product design engineers to identify program solutions.

• Successfully achieved 20 new business opportunities.

• Developed and maintained relationships with high profile accounts.

• Successfully managed New Business Opportunity project with 6 Mfg Rep groups.

• Managed 3 national distributor relationship with Rep Group, outside sales team.

• Trained rep groups on wireless RF embedded solutions – Wifi, Blue Tooth and proprietary technologies.

• Achieved 90% of quota vs. company wide 72%.

Strategic Account Manager, L-Com Global Connectivity, Andover MA (2007 – 2011)

• Achieved 130% of quota for 2010.

• Achieved 92% growth in overall distributor sales 2007-2010.

• Engaged with product design engineers to identify program solutions.

• Develop strategy targeted at industrial and automation markets.

• Successfully worked with design engineers in project / product specification.

• Identified and closed major defense contractor opportunities.

• Initiated program accessing new budgets and creating new revenue streams.

• Responsible for national channel network branches.

• Increased channel network sales by 98%.

Director of Sales & Marketing, M.C.M. Technologies, Cranston, RI (2002 – 2007)

• Negotiated contracts, established new profit centers increasing annual revenue by 90%.

• Develop strategy targeted at industrial and OEM markets.

• Developed, managed sales performance metrics and sales strategy.

• Controlled budgets and re-aligned marketing program to project based focus.

• Hired, Trained and supervised sales team (6 direct reports) achieving 100% of team quota.

• Operation responsibility in successfully spearheading new manufacturing software program.

• Designed and executed customer relationship program that increased satisfaction to 99% approval.

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