MS Office, Proofreading

MANJULA MEHANDRU

PHONE: 996-***-**** E-MAIL: adhel3@r.postjobfree.com

CURRENT LOCATION: CHENNAI

OBJECTIVE

To build a long-term career, in a people-oriented organisation that provides a challenging environment, ample opportunity, assures stability, encourages creativity & one that has an open environment with a free thought process.

13+ years of experience with core professional competencies which include:

-Motivation and leadership of team and individual team members.

-Good planning, organisational and problem solving skills with the ability to multitask.

-Market Research and Data Analysis

-Recruitment interviewing and selection, and effective induction of new people.

-The ability to meet targets and deadlines.

-Training and developing others, coaching and mentoring, assessing training needs.

-Creating and giving effective presentations to groups.

-Customer Care and Customer Service Management - External and Internal.

-Proofreading and Copy-Editing Abilities.

PROFESSIONAL EXPERIENCE

Currently a volunteer proof reader at ‘The Distributed Proofreaders Foundation (DPF)’ - (http://www.pgdp.net), which helps in the preservation of public domain works, primarily books, by converting them to high-quality, freely available digital transcriptions and submits it to the Project Gutenberg archive. Project Gutenberg (PG) is a volunteer effort to digitize and archive cultural works, to encourage the creation and distribution of eBooks.

Aparna Constructions & Estates Pvt. Ltd., Hyderabad

Aparna Constructions and Estates Pvt. Ltd is a leading Real Estate Company in Hyderabad with over 20 years of engineering excellence.

Asst. Manager/Deputy Manager – Marketing: May 2011 – Oct. 2016

Essential Job Functions:

-Develop and implement content strategy across departments, to have aligned campaigns, and reduction of content duplication, optimization of assets, and consistent themes and branding standards in all content.

-Coordinate marketing plans, strategies and campaigns (e.g., website, email, direct mail, property shows/expos, etc.) along with the Advertising Agency (R K Swamy BBDO).

-Manage content development, proof check and maintain marketing materials (i.e. Brochures, Press Ads & Releases, Email Campaigns, Online Portals, e-Newsletters, Corporate Presentations, Quarterly Research Reports, etc.)

-Develop training programs which include topics like Product knowledge, Market/Industry Orientation, Selling Skills etc.

-Create interactive presentations conforming to the company’s brand guidelines for use by the Sales and Marketing team for the Sales and Marketing meets.

-Maintain Sales & Marketing MIS to provide Monthly, Quarterly and Annual analysis of sales, collections etc. And present the same through dashboards.

-Data analysis of existing customers to analyse the buying trend. Market Research to gather information about target customers.

-Competitive product analysis to determine how our product compares with the competitors’ products in the market place. The analysis includes: sales done for a given period, product pricing, how is the product promoted, overall product experience, customer satisfaction with product etc.

-Lead Management – Put across the process flow of the lead management being developed in MS dynamics CRM.

-Deliver timely, accurate and actionable business information to all Director’s/Management and Sales Reps on weekly/monthly basis.

-Quarterly Budget Variance Analysis: Preparing and analysing the marketing budget vs. the actual expenditure.

Work Experience in the US

LuggagePoint.com, Somerset, New Jersey

LuggagePoint.com is one of the most successful online e-tail stores for travel products.

Assistant Manager – Jan 2008 - Jan 2009

Essential Job Functions:

-Account management for 300+ vendors (including Samsonite, Louis Vuitton, Diesel, Fila, Guess, Wegner, American Tourister etc.) with a team of service representatives to ensure a positive vendor experience.

-Worked with the Marketing Director for revenue generating opportunities through program enhancements like running different promos on the website, profitability improvement or other product lines.

-Quality check of the work done by the IT team to see that the website updating is done properly and on time.

-Analyzed our customer purchase patterns to work with vendors to proactively suggested products based on buying patterns, market trends and estimation of seasonal demand.

-Put into place a quality document management process that helped to keep rework to a minimum.

-Handling of logistics and warehouse operations with the help of supervisors for all orders placed with the vendors and also by the wholesale customers.

Astir IT Solutions Inc. Plainfield, NJ

Astir IT Solutions is an IT consulting, services and outsourcing firm.

Admin & Recruitment Manager – Jan 2006 – Jan 2008

Essential Job Functions:

-Managed the company-wide recruiting operations. Responsibilities involved processing and short listing from around 1000 applications from India each year out of which 100 were selected.

-Managed a team of recruiters and allocated requirements to the team members, formulated and communicated the strategy to the team to fulfil the necessary requirements.

-Handled all administrative tasks like scheduling and conducting the preliminary interviews, briefing, document verification and debriefing the applicants before and after interviews.

PREVIOUS EXPERIENCE IN INDIA

Speech and Software Technologies (I) Pvt. Ltd. (A Tata Enterprise), Chennai

SSTIL is one of the leading product-engineering global IT service providers, providing value-added, speech-based IT solutions and services to large and medium-scale organizations.

Assistant Manager Customer Support – Dec 2001- April 2003

Customer Support Executive May 2000 – Dec 2001

Essential Job Functions:

For Tajhotels.com

-Handled a team comprising of Customer Service Executives, Software and Test Engineers and a Graphic Designer to develop and maintain Tajhotels.com.

-Quality Assurance: Implemented Test methodology for testing for all work related to the Taj website – including content writing and proof reading for content written by others.

-ISO 9001: Part of the core team that implemented ISO procedures in the company.

-Oversaw the response to customer mails relating to Reservations that came through the web site for all Taj properties. Handled the Level 2 support upon escalation.

-Managed communication with the client (i.e. Taj Group of Hotels) relating to the customer queries and web site development.

For Other Teams

-Technical Writing: User Manuals, Product brochures after the specs had been given including development of flowcharts and diagrams.

-Marketing Support: Handled all Incoming calls and e-mails regarding the pricing and other details of the different products of the company. Escalated to the concerned department for any technical queries. Interdepartmental interaction. Marketing related queries.

-Testing of the IVRS (Interactive Voice Response System) projects developed by the Telephony team.

-Involved in the recruitment process, training of new employees.

Intec Software Services, Chennai

A company that excelled in the field of Relationship Marketing, handling projects for various multinational companies like Microsoft, GE-Capital, Master Card, ANZ Grindlays, Lufthansa, Motorola, Procter & Gamble, Philips, Compaq and the likes.

Customer Service Executive Oct 1998-Apr. 2000

On a deputation to Microsoft – Chennai (Microsoft Connect – was the customer services dept of Microsoft which was the interface between the customer and MS).

Essential Job Functions:

-Provide customer service and support to the various categories of MS customers, including interfacing of the customer’s queries with the concerned department like technical, sales, resellers, training etc.

-Conducted Customer Service Satisfaction Surveys and Other Surveys for Feedback of Service Standards (Chennai team was rated the highest in customer satisfaction right from the date of inception, consistently).

-Coordinated all MS Activities like Lead Dissemination to the Resellers of MS Products.

-In-house Co-ordination of Partner Programmes, Events (TechEd, MSDN, Technet meets etc), Promotions for its customers and resellers, Product Launch Programs, Technical Briefing like Corporate Solutions Briefings, Exclusive Summits etc. ( Nature of activities involves touching base with customers and personally inviting CEOs & CIO’s of top companies as well).

-Outbound/ Inbound Response Management (Response management includes responding to customer queries vide the telephone, letters and email).

-Generated Reports & MIS on an ongoing basis.

DSS Mobile Communications Ltd (Mobilink), Chennai

Customer Service Executive Jan 1998 – Oct 1998

Essential Job Functions:

-Customer Assistance; handled & resolved all queries & customer related transactions. This included talking to direct walk-ins & handling telephone calls & customer letters (tele-response & telecalling)

-Transaction updation of system & generating reports & MIS on an ongoing basis.

-Reinstatement & retention of customers.

-Specialised in handling Customer Complaints to achieve a zero defect centre.

-Co-ordinated with the payment assistance dept for resolving customer payment related issues & mediation between services & sales.

-Handled additional responsibilities & projects given from time to time.

Balmer Laurie Co Ltd, Chennai

Trainee-Travel Division Sept 1996 – May 1997

-Handled all transactions pertaining to International & Domestic travel, i.e.; reservations, visas, ticketing.

EDUCATIONAL QUALIFICATION

-Masters in General Psychology – California Institute for Human Sciences

-Course in Alcohol & Drug Studies - Glendale Community College, Glendale (California)

-M. Sc. Degree in Psychology from Madras University March 2000

-B.Sc. Degree in Zoology from Stella Maris College - Chennai April 1996

-Schooling from Sacred Heart Mat. Hgr. Sec School - Chennai April 1993

ADDITIONAL QUALIFICATION

-Training Programme on Basic Counseling Skills Conducted by Seva - March 2011

-Diploma Certificate in Travel & Ticketing from the Institute of Airlines & Travel.

-Diploma in Desktop Application & Familiar in Word, Excel, PowerPoint etc.

LANGUAGES

-Read, Write & Speak: English, Hindi

-Speak only: Tamil, Punjabi

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