**** ***** ********* ****** **** A*

Arlington, VA 22206

Phone: 703-***-****

Email: adheko@r.postjobfree.com

Run Vivona

EDUCATION

Bangkok University May 2012 Bangkok, Thailand

Bachelor of Arts, English Hospitality Management

WORK EXPERIENCE

Courtyard Dulles Airport Herndon June 2018 - Present Herndon, VA Food and Beverage Task Force Manager

• Travel to red zone properties and newly opened properties for Marriott and Hilton Brands as a F&B task force Manager

• Provide coverage during opening, transition, or for specific areas of operational need including front office department and housekeeping department

• Coordinate, direct and manage day-to-day hotel operations as needed

• Oversee set up of new restaurants and ensure that lay out conforms to blueprint

• Ensure food and beverage supplies are from proper vendors and accord to the brand standard

• Train new hired F&B Managers, Assistant General Managers, General Managers and Team members

• Implement Marriott/Hilton standard with team members

• Ensure that red zone properties set up restaurant properly for both front and back of the house

• Maintain GSS score above brand standard for all properties

• Confirm that Food and Beverage inventory is accurate

• Required to ensure that operational standards are met in regards to sanitation codes and laws, food storage, and loss prevention

• Ensures equipment is properly maintained and in compliance with all food and beverage regulations.

• Ensure compliance with local and state requirements for licensing and permits

• Report directly to Corporate Director of Food and Beverage if needed Opening Food and Beverage Manager

• Navigate the conversion process from Sheraton Brand to Courtyard by Marriott

• Oversee set up of the bistro and ensure that lay out conforms to blueprint

• Obtain new vendors for food and beverage supplies in compliance with brand standard

• Manage all day-to-day operations including staff management, member and guest interactions, office administration duties, vendor communications, and labor costs

• Lead food and beverage team by attracting, recruiting, training and appraising talented personnel

• Works with management team to drive revenue goals and meet guest service expectations.

• Set team member schedule based on business demand and labor budget

• Manage F&B budget and ensure that Food and Beverage inventory and Food and Beverage costs are correct

• Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact

• Maintains and participates in all F&B inventory, supplies and equipment and orders as needed

• Ensures that regular, on-going communication occurs in all areas of food and beverage

• Develop and assure achievement of hotel revenues and profits and P&L management Sheraton Herndon Dulles June 2017 - June 2018 Herndon, VA Food and Beverage Manager

• Prepared for the transition from Sheraton Brand to Courtyard by Marriott

• Manage Food and Beverage team member including Kitchen team member

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

• Design and adjust menus, purchase goods and continuously make necessary improvements

• Scheduling team member base on business demand and also labor budget

• Manage Food and Beverage budget, Food and Beverage cost and labor cost are correct

• Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

• Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution

Marriott Fairview Park Dec 2016 - April 2017 Fall Church, VA Assistant Food and Beverage Operation Manager

• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

• Comprehends budgets, operating statements and payroll progress

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Takes proactive approaches when dealing with guest concerns Embassy Suites by Hilton June 2016 - Dec 2016 Alexandria, VA Restaurant Supervisor

• Work closely with employee to ensure excellent service is provided to all customers

• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services

• Resolve customer complaints regarding food service.

• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

• Ensures that the receiving, holding and issuance of products are within the quality and control standards

• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

• Review payroll

The Westin DC City Center May 2016 - Dec 2016 Washington DC Front Desk Agent and PBX OPERATOR

• Answer all incoming calls

• Register & process guests and their assigned room

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures

• Coordinates room status updates with the housekeeping department by notification housekeeping of all requests

• Respond quickly, pleasantly and efficiently to all guest call and inquiries Hunan Number One Bar & Restaurant July 2014 – Dec 2016 Arlington, VA Restaurant Manager

• Work closely with employee to ensure excellent service is provided

• Responsible for requisition for bar area

• Resolve customer complaints

• Recruit Food and Beverage managers and team members as needed Marriott Fairfax at Fair Oaks July 2013 – July 2014 Fairfax, VA Trainee in Food and Beverage Department

• Inspect the set-up of meeting and banquet functions

• Assist F&B Director/Manager with the creation of the Banquet Work Schedule

• Assist in service of functions and banquet set-up as required.

• Requisition liquor for all banquet bars and maintain proper control Bannsuan Resort July 2011 – June 2013 Bangkok, Thailand Food and Beverage Manager

• Plan menus, estimates food costs and profits; adjusts menus

• Wage cost control and financial accountability

• Creating the promotion to increase more business to hit all financial targets

• Control inventory; equipment, food and beverage

• Work closely with employee to ensure excellent service is provided to all customers

• Solve routine daily problems and also complaining from guest

• Oversee catered functions, in house and off site

• Responsible for making the function space visually appealing and presenting the menu offering for the event

• Supervise events and team members throughout service.

• Co-ordinate with sales department and front office

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget

Reference

Mr. Alex Lindamood

General Manager, Courtyard Dulles Airport Herndon

13715 Sayward Blvd Herndon, VA 20171 Tel. 571-***-**** Mr. Kevin Klein

Corporate Director, Food and Beverage, MCR Development LLC 1530 Lyndon B Johnson Fwy 300, Farmers Branch, TX 75234 Tel. 571-***-**** Mrs. Rebecca Brown

Assistant Corporate Director, Food and Beverage, MCR Development LLC 1530 Lyndon B Johnson Fwy 300, Farmers Branch, TX 75234 Tel. 314-***-**** Skills

Microsoft Office and Open Office

POS system; Micros, Adelo, Aloha, Enterprise Management Console (EMC) Lightspeed System, Fosse system, Clearsky System

Certification

Servesafe certification

Tips Training Certified

Lobsters Ink Certification

Language

Fluent in Thai

Proficient in English

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