Store Manager, Food Service, Customer service
Resume:
Andre A. Powell
Kingston, Jamaica
*************@*******.**.**
EXPERIENCE
Suzie’s Blessings Fashions, Wharf Road, Morant Bay P.O. — Store Manager
July 2013 - PRESENT
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Be a shining example of well behaviour and high performance
Additional store manager duties as needed
Kayotics Recreational (Grand Cayman), Box 10232,Grand Cayman KY1 - 1002 Cayman Islands — Sale/Admin
July 1, 2017- September 29, 2017
Process orders via email or phone
Check data accuracy in orders and invoices
Contact clients to obtain missing information or answer queries
Liaise with the Logistics department to ensure timely deliveries
Maintain and update sales and customer records
Develop monthly sales reports
Communicate important feedback from customers internally
Ensure sales targets are met and report any deviations
Stay up-to-date with new products and features.
EDUCATION
University of Technology Jamaica, St Andrew, Jamaica — Pursuant of Bachelor of Education in Food Service, Production and Management (pending/course hiatus)
September 2014 - December 2015
September 2017 - December 2018
Completed courses include but not limited: Instructional methods, Psychology, Behaviour Management, Instructional technology, Curriculum planning and development, Economics, Learning theories and practice, Professionalism & Professionalism for educators, Food preparation, Occupational and Environmental Health, Accounts and Purchasing
Crowne Professional College (now defunct), St Andrew Jamaica— Certificate in Hospitality Service
April 2008 - November 2008
Courses included: City & Guild Courses in Hospitality, Information Technology, Customer Service, Management
E-learning College - Certificate in Customer Service
Caribbean Examination Council (CSEC)
Obtain passes in 5 CSEC subjects
Subjects: Grades:
Mathematics (II)
English (I)
Social Studies (I)
Information Technology (I)
Food and Nutrition (I)
PROJECTS
Voluntary Worker for the Yallahs Police Youth Club (YPYC) (Present)
Member of Newland Basic and Yallahs High School Past Student Association (Present)
SKILLS
Assistant Teaching
Food Services Management
Food Preparation Level II
Baking level I
Word Processing, Spreadsheets Analytics
Graphic Design and Marketing Automation.
HOBBIES
Write A Themed List, And Work Through It
Watch Online Documentaries
Gardening
Play Board Games
Volunteer
Writing
Reading
Traveling
Stargaze
LANGUAGES
Primary Language: English
COMMUNIT INVOLVEMENT:
Committed to community service. Extensive volunteer history which involves interacting with youths from the inner cities community and creating various programmes/activities that will develop them.
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