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Sales Representative Account Executive

Fredericton, NB, Canada
October 29, 2020

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Shereef Salama

Fredericton, NB C: +1-506-***-**** E:


Experienced Business Analyst with ECBA, AAC from IIBA, Experience in IT, financial services and Parking industries. Aiming to utilize my strong prioritization skills and analytical abilities to achieve the organization’s goals through business analysis tools and methodologies. SKILLS

Technical skills

MS Office, MySQL, Python, Jira, Visio, SharePoint, Balsamiq, GitHub, Slack and Zoom. Non - Technical skills

Excellent communication skills, Facilitation and negotiation, Problem-solving, Working in teams, Time management, Analysis and synthesis, Project Management, Data management, Use case/ user stories modelling, Business process modelling, Software testing, Requirements elicitation and documentation, Gap Analysis, Financial analysis



Agile Analysis Certification™: International Institute of Business Analysis™ (IIBA®) (July 2020)

Entry Certificate in Business Analysis™: International Institute of Business Analysis™ (IIBA®) (June 2020)

Graduate Certificate, IT: Business Analysis: NBCC, Fredericton New Brunswick, Canada (April 2019)

Bachelor's of Commerce, Major in Accounting: Alexandria University, Alexandria, Egypt (May 2009) WORK EXPERIENCE

HotSpot Parking Inc. April 2019- January 2020

Account Executive (Business Analyst)

Collaborated with stakeholders at all levels (Governmental, Municipalities, Private sector clients) through the project life cycle by planning and felicitating internal and external workshops configuring complex solutions.

Developed use cases and user stories and collaborated with the QA team in preparation of testing plans.

Preformed requirement validation and verification and solution definition.

Prepared mock-ups, WBS, system functionalities and non- functionalities.

Prepared business cases, cost/benefit analysis, GAP analysis, project charter, statement of work and risk matrix.

Documentation of current and future state process mapping and helped to facilitate governance processes and change requests.

Applied agile mindset and predictive methodologies.

Managed hardware configurations.

Managed client operational and financial requests.

Managed internal expenses and procurement.

Managed A/R and A/P.

Securitas Canada, Fredericton, New Brunswick March 2018-September 2018 Security Guard

Prepared logs report as required and responsible for the mall keys.

Patrolled Kings Place Mall to check for irregularities and to inspect protection devices and fire control equipment.

Patrolled assigned site on foot checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Domino’s Pizza, Fredericton, New Brunswick November 2017-June 2018 Shift Supervisor

Solved customer’s complaints

Enhanced the production process through managing our team work

Closed store –involved management of inventory and cash till FI Bank, Alexandria, Egypt December 2010-August 2017 Banker

Applied money laundry prevention principles in banking daily transactions.

Opened and closed accounts as required for customers

Audited branch daily transactions according to the compliance framework.

Maintained subsidiary accounts by verifying, allocating, and posting transactions.

Balanced general ledger by preparing a trial balance; reconciling entries.

Entered, updated and retrieved credit applications

Prepared credit analysis for business applicants.

Performed client’s risk analysis matching with the industry indicators.

Ensured application’s compliance with money laundry and banking standers. Vodafone Telecom, Alexandria, Egypt June 2010-December 2010 Customer Services Agent

Sold Vodafone products

Participated in the development and execution of promotional activities and events

Assisted with product inquiries

Assisted customers with technological issues

Pulse Call Center, Alexandria, Egypt May 2010-November 2010 Tele-sales Representative

Promoted international calls packages to North American Markets

Managed and resolved customers’ complaints and concerns. RELATED PROJECTS

Civic Tech:

Transit Fare Assistance Management System

HotSpot Parking:

Parking E-Ticketing system with the City of Fredericton. Kiosk Solutions Sunlife Financial

Graduation Project

Rideshare App


Business Analyst at Civic Tech Fredericton.

Social Worker Priestman Street Elementary School

Event Photographer for the Multi- culture association.

Event Photographer for the UNB

management requirements gag program life cycle business requirements into technical requirements use cases liaison software development or i nformation technology compliance consistency with scope requirements Project Management methodology quality standards Developing specifications, di agrams and flowcharts implementation, coordinating test Clinical HTML, JavaScript, HTTP, Restful API, JSON, XML HL7 SQL and r elational database design concepts Acceptance high level of accuracy and attention to detail SAP Oracle AWS Tableau R Python as-is and to-be SCRUM Backlog business needs, and design pr ocesses and data sources User Stories project metrics UW Support architecture fi nancials case i nterpersonal pr obl em-sol vi ng and analytical skills MS Dynamics CRM as the backbone of Reinsurance Desktop Azure SharePoint SQL CRM Adobe DevOps

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