Fredericton, NB C: +1-506-***-**** E: firstname.lastname@example.org
Experienced Business Analyst with ECBA, AAC from IIBA, Experience in IT, financial services and Parking industries. Aiming to utilize my strong prioritization skills and analytical abilities to achieve the organization’s goals through business analysis tools and methodologies. SKILLS
MS Office, MySQL, Python, Jira, Visio, SharePoint, Balsamiq, GitHub, Slack and Zoom. Non - Technical skills
Excellent communication skills, Facilitation and negotiation, Problem-solving, Working in teams, Time management, Analysis and synthesis, Project Management, Data management, Use case/ user stories modelling, Business process modelling, Software testing, Requirements elicitation and documentation, Gap Analysis, Financial analysis
EDUCATION & TRAINING
Agile Analysis Certification™: International Institute of Business Analysis™ (IIBA®) (July 2020)
Entry Certificate in Business Analysis™: International Institute of Business Analysis™ (IIBA®) (June 2020)
Graduate Certificate, IT: Business Analysis: NBCC, Fredericton New Brunswick, Canada (April 2019)
Bachelor's of Commerce, Major in Accounting: Alexandria University, Alexandria, Egypt (May 2009) WORK EXPERIENCE
HotSpot Parking Inc. April 2019- January 2020
Account Executive (Business Analyst)
Collaborated with stakeholders at all levels (Governmental, Municipalities, Private sector clients) through the project life cycle by planning and felicitating internal and external workshops configuring complex solutions.
Developed use cases and user stories and collaborated with the QA team in preparation of testing plans.
Preformed requirement validation and verification and solution definition.
Prepared mock-ups, WBS, system functionalities and non- functionalities.
Prepared business cases, cost/benefit analysis, GAP analysis, project charter, statement of work and risk matrix.
Documentation of current and future state process mapping and helped to facilitate governance processes and change requests.
Applied agile mindset and predictive methodologies.
Managed hardware configurations.
Managed client operational and financial requests.
Managed internal expenses and procurement.
Managed A/R and A/P.
Securitas Canada, Fredericton, New Brunswick March 2018-September 2018 Security Guard
Prepared logs report as required and responsible for the mall keys.
Patrolled Kings Place Mall to check for irregularities and to inspect protection devices and fire control equipment.
Patrolled assigned site on foot checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Domino’s Pizza, Fredericton, New Brunswick November 2017-June 2018 Shift Supervisor
Solved customer’s complaints
Enhanced the production process through managing our team work
Closed store –involved management of inventory and cash till FI Bank, Alexandria, Egypt December 2010-August 2017 Banker
Applied money laundry prevention principles in banking daily transactions.
Opened and closed accounts as required for customers
Audited branch daily transactions according to the compliance framework.
Maintained subsidiary accounts by verifying, allocating, and posting transactions.
Balanced general ledger by preparing a trial balance; reconciling entries.
Entered, updated and retrieved credit applications
Prepared credit analysis for business applicants.
Performed client’s risk analysis matching with the industry indicators.
Ensured application’s compliance with money laundry and banking standers. Vodafone Telecom, Alexandria, Egypt June 2010-December 2010 Customer Services Agent
Sold Vodafone products
Participated in the development and execution of promotional activities and events
Assisted with product inquiries
Assisted customers with technological issues
Pulse Call Center, Alexandria, Egypt May 2010-November 2010 Tele-sales Representative
Promoted international calls packages to North American Markets
Managed and resolved customers’ complaints and concerns. RELATED PROJECTS
Transit Fare Assistance Management System
Parking E-Ticketing system with the City of Fredericton. Kiosk Solutions Sunlife Financial
Business Analyst at Civic Tech Fredericton.
Social Worker Priestman Street Elementary School
Event Photographer for the Multi- culture association.
Event Photographer for the UNB