Shift supervisor, Order title work, check and upload completed titles.
Resume:
PROFESSIONAL EXPERIENCE
Starbucks May, **** – Present
Barista / Shift Supervisor
●Responsible for taking and filling customer orders.
●Ensuring Starbucks standards are being met as a learning coach.
●Charged with training new baristas.
●Guaranteed customer’s needs were met in a friendly and cordial manner.
●Responsible for deposits and cash handling.
●Performed managerial duties such as inventory, placing bulk orders, store setup.
●Tasked with running the floor while on duty.
Tata Consultancy Services April 23, 2012 – May 2015
USAA First Mortgage Bank - Title Order Technician
●Responsible for gathering information for settlement companies to send title commitment binders for loan processing.
●Chased title work and ensured completion of work and verified if the company received the title request.
●Worked to complete a large volume of orders on a daily basis.
●Generated multiple reports regarding team metrics for group management.
●Performed quality assurance process to ensure accuracy of team’s performance.
●Excelled in a team environment, worked as a team player in an office setting, and made multiple phone calls and email communications to clients on a daily basis.
Kroger September 19, 2005 – April 15, 2012
Barista / Floral Clerk / Register, Sharonville Kroger
●Responsible for taking and filling customer orders.
●Performed managerial duties such as inventory, placing bulk orders, store setup, and scheduling.
●Tasked with running the kiosk area including responsibilities such as cleaning and maintenance.
●Responsible for keeping the kiosk stocked with goods.
●Set up various promotional displays.
●Performed balloon and floral arrangements including corsage and boutonniere making.
●Responsible for the watering and pruning of the floral department.
●Performed register work for the transaction of goods and services.
●Handled issues related to customer service and satisfaction either in person or by phone.
SKILLS
Personal: Communication, Self-Motivation, Driven, Organized, Focused, Hard Working
Technology: Microsoft Office, Microsoft Excel, Micros, VeriFone
Professional: Trainer, Customer Relations, Management, Clerical, Mortgage Certification
VOLUNTEER WORK
Clovernook Center for the Blind and Visually Impaired. 2011- April 22, 2012
Personal Assistant / Driver, North College Hill
●Responsible for driving customer to various locations.
●Assisted in various tasks related to reading and writing for the customer.
●Tasked with assisting and caring for the customer in shopping and other day to day tasks.
EDUCATION
University of Cincinnati Blue Ash, Proposed BA in Liberal Arts
Current GPA: 3.40 Credit Hours: 33
REFERENCES
Greg Asher
TCS Program Manager.
Ellen Landers
P&G Site Integrated Planning Key User
Julie Sellers
President of Cincinnati Federation of Teachers
Angelo Cayo
Personal Acquaintance
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