CAROLE D. ERVIN, MBA, PMP

469-***-**** ● adheal@r.postjobfree.com

PROFESSIONAL SUMMARY

** ***** ** ********** ******* with cross-functional teams and managing large scale transformational projects, involving IT development, strategic operational, and product initiatives. Coached and mentored teams through the adoption of agile framework and PMO principles and practices. Adept communication and organizational skills working in cross-functional environments. Worked with all levels of management to communicate action plans, dashboards, roadmaps, and project progress.

TECHNICAL SKILLS

Operating Systems: MS Windows XP and Vista (current versions), Java, PeopleSoft, AS400, HRMS/HRIS, Kronos iSeries TimeKeeping, Citrix Portal, .Net Framework, SAS, I.E. 4.0

Software Tools: MS Office Tools, Adobe, MS Outlook, SQL, Snagit

Project Management Tools: JIRA; VersionOne, Changepoint; PMBOK; Daptiv;

Microsoft Office Suite: Word, Excel, Access, PowerPoint, Project, Visio, OneNote, and SharePoint;

PROFESSIONAL EXPERIENCE

SENIOR PROJECT MANAGER/SCRUM MASTER (CONTRACTOR) 10/2018 – Present

BNSF Railway Fort Worth, TX

Responsible for the successful delivery of an application that tracked train yard inventory and produced robotic messaging

Stakeholder collaboration for use case creation and requirements gathering

Created use cases and test cases from technical specifications and state diagrams

Developed three-part testing strategy to test functionality, performance, and integration

Split stories between business and technical to separate business needs from back-end development work

Led the team through agile transformation and established processes to launch newly formed scrum teams

Educated product owner on providing business and customer value by developing user stories and partnering to ensure product backlog was continuously prioritized in line with the business priority

Resolved impediments, issue escalation, and protected team from external interferences

Led scrum daily standups, sprint planning, sprint reviews/demos, and retrospectives

Built and fostered an environment of trust and teamwork while empowering the scrum team by providing continuous improvement opportunities to efficiently solve problems and provide critical thinking skills

SENIOR PROJECT MANAGER/SCRUM MASTER (CONTRACTOR) 12/2017 – 08/2018

Federal Reserve Bank of Dallas Dallas, TX

Managed various workstreams across several portfolios and led the efforts to build 4 big data platforms through waterfall/scrum hybrid approach

Participated in scrum of scrums to provide updates on progress, impediments and collaboration with other teams

Managed the efforts of two teams consisting of 11 members with focus on aligning the teams to undergo agile transformation

Worked with the product owners to write user stories for better understanding of estimation and development

Tracked team velocity and produced artifacts and information radiators such as sprint burndown and release burndown

PROJECT PROGRAM MANAGER CONSULTANT 08/2014 – 12/2017

NTT Data/Dell Services Plano TX

Responsible for driving the delivery of multiple data migration projects

Forecasted and managed cost and staffing models to report 206 billing codes for a $5M project budget to influence the organization’s financial profitability

Managed the efforts of about 45 resources consisting of business analyst, developers, DBAs and quality analyst

Developed and managed project plans, baselines, RAID, RACI charts, diagrams and work flow processes

Facilitated issue review meeting and maintained daily issue logs

Provided reports, implementation requirements, project status reports, and oral presentations to keep executive staff and team members apprised of goals, project status and issues

Conducted business requirements, technical, and quality assurance specification reviews used to capture metrics for CMMI audit; worked with auditors to complete Sarbanes Oxley audit

Created and presented monthly dashboard to client executives used to depict key performance indicators, metrics, project status, project risks/issues, budget burn, change management, cost to completion projections, and slippages

PROJECT MANAGER 09/2011 – 08/2014

UnitedHealth Group/OptumRx Plano, TX

Documented complex business processes used to define UAT testing processes for the claims adjudication system

Created testing strategies and over all test plans

Created database to capture performance metrics and dashboard

Implemented training program used to train new hires and increase employee performance

Perform peer review and code reviews

PROJECT MANAGER 11/2005 – 12/2010

CVS Caremark Irving, Texas

Managed a portfolio of 70 small to medium conversion projects

Managed, coached, and trained a technical team of developers and testers

Worked with the client to design benefit plans and tailor claims adjudication system

Created business requirements documents and test plans

Coached junior level project managers and led a SWAT team who focused on new implementations

Maintained documentation, risks/issues logs, updates and client changes

EDUCATION

MBA - Management BS - Accounting

Amberton University, TX Grambling State University, LA

CERTIFICATIONS

Project Management Professional (PMP) Active since 2013

Project Management Institute

Certified Scrum Master (CSM) Active since 2018

Scrum Alliance

Agile Certified Practitioner (PMI-ACP) Active since 2018

Project Management Institute

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