ARRON BREWSTER

OPERATIONS/QUALITY ASSURANCE TESTING

848-***-**** adhea3@r.postjobfree.com Brunswick, New Jersey linkedin.com/in/arronbrewster SUMMARY

Quality Assurance Professional experienced in assessing, testing, and optimizing processes throughout the Software Development Lifecycle to enable optimal user experiences. A trusted operational analyst able to leverage 10+ years of FinTech career success with highly relevant IT training and certification, adept at aligning requirements and testing with quality standards and service level agreements. SKILLS

• Software Development Life Cycle (SDLC)

• Product Development

• ASTQB™ Training: Certified Software Testing

• CRM Systems

• Database Administration: SQL

• Programming Language: Python, Java

• Google Workplace

• Troubleshooting and Risk Assessment

• Data Analysis and Insights

• Multi-tasking and Time Management

• Workflow Optimization

• Works well under pressure

WORK EXPERIENCE

OPERATIONS ANALYST

SmartAsset New York, NY April 2019 – Present

• Oversee technical and service support for SmartAdvisor client acquisition platform and provide product development insights based on analysis of investment and revenue distribution data

• Drove marked improvements in company’s CRM software performance and usability through manual testing, bug reporting, and issue resolution

• Improved company’s payout accuracy by creating an SQL code automating key aspects of the revenue distribution evaluation process

• By delivering critical support data to Product Development team, contributed to a scheduling software feature that has underpinned a new multi-million-dollar revenue stream NEW BUSINESS CONSULTANT

New York Life Insurance Company New York, NY January 2018 – March 2019

• Drove strategic account growth through adoption of company’s suite of brokerage platforms

• Created a step-by-step account service manual - designed and approved for distribution - designed to simplify complex processes, reduce instruction time, and improve agent accuracy

• Selected by leadership for strategic level budget development and resource optimization projects WEALTH STRATEGIES ANALYST

Merrill Lynch Pennington, NJ August 2014 – December 2016

• Participated in the creation and testing of complex sales support tools; performing critical analysis of proprietary financial analysis systems to revise and update automated annual portfolio reviews

• Managed high-volume sales, service, and repairs while consistently exceeding sales targets

• As regional trainer to new hires and junior financial advisors, facilitated learning on research-based strategies for proprietary, business-critical systems

• Provided end testing for the company’s Wealth Outlook platform to help validate accuracy of software generated financial analysis

EDUCATION AND TRAINING

BACHELOR OF SCIENCE – 2021 CANDIDATE

Southern New Hampshire University

Computer Science

ISTQB Foundation Level Certification (CTFL) – In progress ASTQB™

Software Testing Certification

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