Associate Specialist
Resume:
Rama Shankar Pandey
Associate Specialist
Nashville, TN, USA
Email: adhe9l@r.postjobfree.com
Mobile: +1-615-***-****
Professional
Summary
• Having 9.7 years of experience in Pega development and Insurance domain (General Insurance)
• Received Individual Excellence Award and clients Appreciation.
• Received 4 Surpass Award in Synechron Inc in last 6 years.
• Leading Team of Size 8 at onshore.
• Responsible for design and providing solutions to the client’s requirement.
• Involve with stakeholders meeting to provide optimal solution using PEGA low code / No Code feature.
• Responsible for providing estimates for any upcoming enhancements or projects.
• Responsible for Class structure design, flow design and Case life cycle design, Integrations between the external system and PRPC.
• Expertise in Development of Pega Applications in V5.5, V6, V7, V8
• Good hands on knowledge in SOAP, REST, Listeners.
• Good hands on knowledge of Case management, ECS, Integration, Declarative rules and have expertise in almost all parts of PEGA PRPC.
• Hands on experience in PEGA version 8 with App Studio features.
• Proficient in writing SQL queries.
• Strong Analysis, Design, Development and debugging skill.
• Strong database skills and development knowledge.
• Performed different roles like Team Lead and Developer
• Versatile team player with good communication skills, interpersonal skills, self-motivated and quick learner.
• Good Exposure on defect tracking tool Jira and Quality Center.
• Take part in Design and implementation and help clients to make requirements as per customer need.
• Positive approach in handling challenging tasks
Education
University
Degree Obtained
VTU, India
BE
Industry
Certifications
Certified System Architect (CSA) in PEGA V6.1
Certified Senior System Architect (CSSA) in PEGA V6.2
Certified Lead System Architect (CLSA) in PEGA V8
Technical
Skills
Software Development
Pega Development,
Tools:
Good Knowledge in Pega PRPC V5.5, V6.1, V6.2, V6.3, V7.1, V8.3
Data Base:
Oracle, SQL
Operating System:
Windows XP, 7.
Language:
Java
Specialized
Training
Title
Conducted by:
Duration
Pega Training
Incessant
2 months
Project
Experience
Project Name
Smart Desktop
Client
Asurion Horizon
Role
Pega Developer
Organization
Synechron Technologies
Duration
From June 2015 to Till Date
Team Size
8
Environment
PRPC V7.1, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
Horizon application is built on Pega platform that provides devices protection and support services for smart phones. Currently, it is integrated with the client like Telcel Mexico,Claro Peru, Claro Columbia and in coming future we are integrating with client like Verizon, Rogers, KPN,Cricket and Fido. Horizon Application completely takes care of your insured phones. The application is mainly design to handle claims processing for Customer. This application calculates insurance deductible amount based on different types of incident coverages, selected for a newly purchased mobile device. Also this application is having multiple features like cancellation of any insurance claim, policy cancellation, policy activation, shipment of device etc.
Responsibilities and Contribution:
Leading Team of Size 8 at onshore.
Responsible for design and providing solutions to the client’s requirement.
Involve with stakeholders meeting to provide optimal solution using PEGA low code / No Code feature.
Responsible for providing estimates for any upcoming enhancements or projects.
Responsible for Class structure design, flow design and Case life cycle design, Security, Integrations between the external system and PRPC.
Responsible to provide
Taking the daily status updates from team and providing the same to Business and further plans.
Help peers and junior team members with code review and PEGA’s Best practices implementation.
Responisble to provide initial RCA and solution to the team for further implementation.
Development and testing my implementation done for the sprint.
Project Name
Smart Desktop
Client
Asurion NEW
Role
Pega Developer
Organization
Synechron Technologies
Duration
From Dec 2013 to May 2015
Team Size
6
Environment
PRPC V6.2, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
NEW is an organization in US which serves the extended warranty for electronic devices. Under NEW we have two different team in PEGA one is Front Office used by the CCRs of NEW and the other one is Back Office which is used by the Special group of people in NEW who has special authority.
Smart Desktop is an Back Office application which is used to handle the exceptions after Customer has created the Claim in front office. This application is also used to monitor the tasks, once it is created for particular customer.
Responsibilities and Contribution:
Analyze functionality and business requirements of the Issues.
Prepare Approach document and UTC document for the issues.
Fix the issue.
Perform Unit Testing for the fixed coding part.
Communicate to the onsite team member and provide daily status of the entire team.
Tracking, Reviewing and Reporting the Bugs as a part of Code review.
Project Name
IIPOF
Client
Incessant Technologies
Role
Pega Developer
Organization
Incessant Technologies
Duration
From Nov 2013 to Dec 2013
Team Size
6
Environment
PRPC V6.2, Java, SQL Server, JavaScript, HTML 4.0
Project Description :
Incessant Insurance Product Optimization Framework (IIPOF) is an internal Project of Incessant Technologies. This project is design to update the status of Embargo related post code and update the data base of the Real time applications based on the analysis made on the external database and the IIPOF application. This application use to access the database which holds the real time update on the various postcode which is having high risk and embargo. Based on the analysis It creates a case and route it to the application manager to approve the embargo post codes for there individual data base.
Responsibilities and Contribution:
Analyze functionality and business requirements.
Prepare Approach document and UTC document.
Perform Unit Testing.
Perform Peer Code review.
Communicate to the managers and BA member and provide daily status of the entire team.
Project Name
Industry Account Switchers (IAS)
Client
Lloyds Bank UK (Contractor to Pega System)
Role
Pega Consultant
Organization
Incessant Technologies
Duration
From Sep 2013 to Oct 2013
Team Size
7
Environment
PRPC V6.2, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
Industry Account Switcher is an application design for the customers of the UK who wants to switch there account from one bank to other. The whole process has two parts Switch-IN and Switch-Out. Switch-IN means when a User wants to switch their account from other bank to Lloyds Bank where as Switch-OUT means when a User wants to switch their account from Lloyds Bank to some other Bank.
Responsibilities and Contribution:
Worked as technical expert and provided optimized solutions for the pre-production defects.
Helped the other members in defect fixing (mainly dealt with technical part).
Perform Peer Code review.
Communicate to the onsite team member and provide daily status of the entire team.
Tracking, Reviewing and Reporting the Bugs as a part of Code review.
Project Name
BAU (LBZPK)
Client
Lumley General Insurance, Australia
Role
Pega Developer
Organization
Incessant Technologies
Duration
From Jan 2013 to Aug 2013
Team Size
4
Environment
PRPC 5.5, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
BAU is maintenance project from Wesfarmers where we handle different applications from IP and CP side. BAU is the production support for all the projects, in this project we resolve all the production issues which are logged based on the priority. As this project deals with different application we should be aware of all the application which exists in BAU.
Intermediatery Partners:
LBZPK, LPV & HLL are Intermediatery partners of Lumley. LBZPK deals with commercial products and LPV deals with private vehicles and HLL deals with the Home and Landlords. In BAU the issues that are raised in Production will recreated by using different channels like SUNRISE and INTERNAL.
Responsibilities and Contribution:
Analyze functionality and business requirements of the Issues.
Prepare Approach document and UTC document for the issues.
Fix the issue.
Perform Unit Testing for the fixed coding part.
Perform Peer Code review.
Communicate to the onsite team member and provide daily status of the entire team.
Tracking, Reviewing and Reporting the Bugs as a part of Code review.
Project Name
RCA (Root Cause Analysis)
Client
Lumley General Insurance, Australia
Role
Pega Developer
Organization
Incessant Technologies
Duration
From July 2012 to Dec 2012
Team Size
6
Environment
PRPC 5.5, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
Root cause analysis (RCA) project, To identify the Root cause of the defects and provide the solution.
To streamline the initiate transaction process to minimize the occurrences of Sunrise timeouts
To streamline the process of mapping and storing data from Pega to Gennetica to minimize the occurrences of Sunrise timeouts when the broker confirms a transaction.
Creation of a new technical referral process to capture transactions that will fail the web service validation for the store client and store policy web services
Responsibilities and Contribution :
Analyze functionality and business requirements of the Issues.
Prepare Approach document and UTC document for the issues.
Fix the issue.
Perform Unit Testing for the fixed coding part.
Perform Peer Code review.
Tracking, Reviewing and Reporting the Bugs as a part of Code review.
Project Name
Management Liability (LBZPK)
Client
Lumley General Insurance, Australia
Role
Pega Developer
Organization
Incessant Technologies
Duration
From Dec 2011 to June 2012
Team Size
4
Environment
PRPC 5.5, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
LBZPK (Lumley Business Pack) with ML is part of the Wesfarmers group of companies. It is a Intermediately partner of Lumley. It has floating and standalone sections. Management Liability cover is designed for small to medium businesses to protect the company, their directors and employees from the many exposures facing the practices of their business. It also extends to the corporation itself for certain types of claims. Various Transaction performed in this application are
1. Creation of New Quote or New Business.
2. Creation of Cover note.
3. Amendment
4. Endorsement
5. Cancellation.
6. Close Policy.
7. Lapse Policy.
8. Renewals.
9. Referrals and Declines.
Responsibilities and Contribution :
Analyze functionality and business requirements.
Prepare Approach document and UTC document.
Code Development.
Perform Unit Testing for the fixed coding part.
Perform Peer Code review.
Project Name
My. Place Optimization (LBZPK)
Client
Lumley General Insurance, Australia
Role
Pega Developer
Organization
Incessant Technologies
Duration
From April 2011 to Dec 2011
Team Size
4
Environment
PRPC 5.5, Java, SQL Server, JavaScript, HTML 4.0
Project Description:
Stabilizing the My. Place Lumley. LBZPK (Lumley Business Pack) is part of the Wesfarmers group of companies. It is a Intermediately partner of Lumley. It has floating and standalone sections. Various Transaction performed in this application are
1. Creation of New Quote or New Business.
2. Creation of Cover note.
3. Amendment
4. Endorsement
5. Cancellation.
6. Close Policy.
7. Lapse Policy.
8. Renewals.
9. Referrals and Declines.
Responsibilities and Contribution:
Analyze functionality and business requirements.
Prepare Approach document and UTC document.
Code Development.
Perform Unit Testing for the fixed coding part.
Perform Peer Code review.
Industry
Experience
Company
Position
Industry
Duration
Synechron Inc
Associate Specialist
IT Services
Sep 2017 - Till Date
Synechron Technologies Pvt Ltd
Lead Technologies
IT Services
Dec 2013 - Sep 2017
Incessant Technologies
Software Engineer
IT Services
April 2011 - Nov, 2013
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