Patricia Miller

Phoenix, AZ • 623-***-****

adhe3f@r.postjobfree.com • www.linkedin.com/in/patricia-miller5

Executive Assistant Project Management Office Manager

Over 15 years of executive assistant experience with customer service focus delivering exceptional support for high profile executives, internal and external clients and team members. Effectively manage projects from end to end with a tactful approach to solving complex problems. A passionate communicator that cultivates an excellent rapport with stakeholders, executives, co-workers, vendors and clients to ensure smooth business operations.

CORE COMPETENCIES

Cross-Functional Leadership • Event Planning • Passionate • Proofreading • Public Relations

Time Management • Calendar Management • Budget Management • Collaboration • Mentor •

Logistics Management • Critical Thinking • Initiative • Managing Information Flow • Analytical

Personalized Support • Active Listener • Problem Solver • Team Player • Relationship Builder • Resourceful

PROFESSIONAL EXPERIENCE

Executive Assistant to COO

Banner Medical Center, Sun City, AZ February 2020 – June 2020

●Coordinator for Del Webb and Boswell Medical Center for the Banner Foundation handling over 20K meals, snacks and hospital supply donations distributed to hospital healthcare workers.

●Created an elegant design brochure for honorees for the service awards recognition event appearance.

●Fielded incoming phone calls to the administration office and provided efficient and timely customer service.

●Managed customer complaint letters to ensure completion for mailing as per the Consumer Complaint Regulation policy.

●Created the cardiovascular service line monthly meeting agenda and followed up with the assigned task owners to ensure completion of action items prior to next meeting.

●Assisted the human resources leader with materials, scheduling, meeting invites and set up for weekly new employee orientations of 10 - 25.

Senior Administrative Assistant/Business Project Analyst to Medical Director

Cigna Healthcare, Phoenix, AZ September 2018 – February 2020

●Scheduled and managed the quarterly joint operating committee meetings for a full year for 9 external clients on behalf of the medical director.

●Created and managed two SharePoint sites including maintaining relevant site content.

●Developed a new organizational chart format to provide an accurate real-time visual and count of staff for the Medicare Advantage department.

●Edited and proofread contracts, PowerPoint presentations and departmental documents for critical business meetings.

●Created a training guide for team members to follow step by step instructions to complete the performance review milestone documentation for the employee’s quarterly review process.

●Scheduled and supported all logistics for town hall and weekly departmental meetings for in-person and remote participants for Regional Vice President to ensure participation of all employees.

●The key contributor to the Cheer committee for events and activities to celebrate corporate milestone events, and increase employee morale which resulted in 90% employee engagement.

Administrative Assistant to General Manager

Bechtel Construction, Glendale, AZ July 2015 – September 2018

●Coordinated the corporate annual business review and offsite dinner event for 25 senior-level corporate stakeholders including report generation.

●Developed a process map for the departmental service award program and tracked employee award gifts by the functional leader for 100+ employees which provided real-time information on status.

●Planned and executed all logistics of the bi-annual service award event at a resort for retirement and service award milestones for 40 employees, their guests and executive leaders.

●Organized employee events throughout the year such as spirit week, United Way, flu shot clinic, well metrics evaluations, Costco and Sam’s Club membership drives for over 360 employees.

●Scheduled executive bi-weekly feedback meetings for employees and tracked attendance to ensure touch points with employees for engagement to allow the employee’s voice to be heard.

●Processing and submitting passport and visa documentation for timely domestic and international travel coordination.

●Made extensive travel arrangements for executives and team members for both domestic and international trips which included: transportation, lodging, meeting arrangements, agenda, audio visual needs and meeting materials.

●Completed expense report submission and account reconciliation to ensure compliance and timely processing.

Executive Assistant to CEO

United Healthcare, Phoenix, AZ February 2011 – July 2015

●Served as a gatekeeper to CEO handling all phone requests, e-mails and attending conference calls on his behalf to enable the leader to focus on higher-level business needs.

●Executed HR on-line transactions, authored reviews and scheduled meetings and interviews on behalf of the Executive.

●Collected and consolidated confidential data for regional states.

●Handled the Request for Proposal (RFP) process involving contracts processed by the CEO.

●Hosted and tracked WebEx meetings and assisted with implementing the necessary software updates to ensure smooth operations for business-critical meetings.

●Coordinated quarterly board of directors meetings to include agenda creation, attendee invitations, flights, ground transportation, meals and meeting materials.

Administrative Assistant I to Vice President

American Express Travel Related Services, Phoenix, AZ March 2008 – September 2010

●Supported a vice president, two managers, five directors and 170 exempt team members across the globe.

●Used internal web-based tools to document project plans, milestones and real-time updates using Visio to document processes and procedures.

●Created standardized templates on the SharePoint website, utilizing PowerPoint and Excel to share departmental statistical data.

●Scheduled global town halls, team-building events and company events involving over 700 employees.

●Ensured budget forecasting data and variance reporting requirements were met for department expenses.

●Managed internal and external customers effectively through timely response to concerns, cultivated productive and collaborative relationships and recovered $5K from vendors.

●Implemented process changes to payroll and reduced payroll adjustments while achieving a payroll accuracy rating of 98.9%.

●Ensured adherence to the travel policy utilizing the lowest airfares, 21-day advance purchase of airfare and preferred hotels resulting in $5,000 dollars in cost savings.

PREVIOUS WORK EXPERIENCE

Administrative Assistant to President - Air Safety Flight Academy, Glendale, Arizona

Administrative Assistant to Sr. Vice President - American Express Travel, Phoenix, Arizona

TECHNICAL ACUMEN

Word • Excel • PowerPoint • Outlook • Visio • Concur • HRIS • SharePoint

On Boarding Software • Service Requests Tools • Web-based Systems • Brass Rings Hiring

Lotus Notes • SAP • Ariba Buyer • PeopleSoft HR • Axiom • Skype • WebEx • Docuware

EDUCATION

Western International University, Phoenix, AZ, Masters in Business Administration

University of Phoenix, Phoenix, AZ, Bachelor of Science in Business Administration and Management of Arts

CERTIFICATIONS

Lifetime Teaching Certification for Vocational Curriculum, Rio Salado Community College

Certified and Competent Toastmaster, Toastmasters International

Held office of Chapter Secretary for one year at International Association of Administrative Professionals (IAAP) Organization

AWARDS

Honorable Recognition for Volunteer Contribution at American Express

Excellence in Customer Service Award at American Express

Community Contributor Award for Service Excellence at United Healthcare

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