ADERONKE COLLINS

**,**** *,******** *****,

Iyana Bodija,

Ibadan, Oyo state.

E-mail: adhe34@r.postjobfree.com

Phone no:080********.

Summary

A smart and intelligent lady, passionate about achieving good results in all endeavours of life.

Educational achievements

First degree from Tai Solarin College of Education in affiliation with the University of Ibadan(B.Sc.(Ed)),Technical Education (Elect./Elect),Second Class Upper Division from 2005-2010.

Cisco Certified Network Associate (CCNA),2007.

SPANCO's Certificate of completion on customer relations,2013.

Professional Experiences

1.Adata C-track,Oregun,Lagos(2011-2012)

Position: Front Desk Officer

Duties:

Welcoming clients

Managing phone calls

Tele-sales

Record keeping of fuel usage,office supplies,etc

Marketing

Key achievement

Professionally managed a very irate customer which would have cost the company so much if not well managed.

2.Quartermasters Group,IkejaLagos(2012-2013).

Position: Supervisor/Customer care personnel

Duties

Over-seeing sales' processes

Turning prospective buyers into actual buyers through constant calls and follow up

Handling customers' complaints and ensuring they are met on time

Handling weekly sales' report

Presenting sales' reports on a weekly basis

Ensuring that the business environment is conducive enough,etc.

3. ISON BPO(Airtel),Ibadan,Oyo state.(2013-2014)

Position:Call - centre agent

Duties

Picking customers' call

Making requests on customers' behalf

Escalating customers' complaints to the back end office.

4.Pan n fire Confectioners,Bodija,Ibadan.(2017-Date)

Position: Pastery Assistant and Sales' person

Duties

Ensuring day-to-day production of different pastries

Sourcing customers

Distribution to different channels

Professional Skills

Good customer relations

Interactive skill

Good communication skill

'Can Do' attitude

Good team spirit

Persuasive skill

Knowledge of Microsoft Word,Excel and PowerPoint

References

References will be provided on request.

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