Office Assistant

Zanda Ismail

Manila, Taytay Rizal

Married

** ***** ***

Mob: +639*********

Email : adhduh@r.postjobfree.com

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years of studies in Business management of administration, I am excellent in working with others to achieve a certain objective on time and with excellence.

- Creativity and Ingenuity

- Leadership skills

- Patience, Organized

- Initiative and Good business sense

- The ability to listen, to work calmly under pressure

- Sept 2013 / June 2015 - Bachelor in Business Management of Administration - Private International Institute of Management and Technology} PIIMT – Rabat

- Sept 2011 / June 2013 - Business Management of Administration - {Superior Institutions of Science and Technology} SIST - Casablanca

- Sept 2010 / June 2011 - Baccalaureate Degree in Agronomy - {IAV Hassan II} - Jemaa Shaim / Safi

- February 2020 / September 2020 - Travel Agent (CNR World Travel Agency – Istanbul, Turkey) Job Duties & Responsibilities:

• Book air and ground transportation for clients

• Research to locate the best pricing and options according to client's specifications

• Work to meet weekly and monthly sales goals as established by the company

• Book hotel reservations for guests in their desired location, ensuring their specifications for their stay are met

• Organize and provide materials pertaining to potential locations and local tours to client

• Plan and promote accommodations and travel services

- March 2019 / January 2020 - Call Center Agent ( Intelcia Call Center – Casablanca) Job Duties & Responsibilities:

• Customer Service

• Answers incoming calls from queue in a professional and courteous manner

• Ensure that customer and business partner requests are fulfilled and questions are answered in an accurate, knowledgeable and efficient manner

• Transfers callers to the appropriate department

- January 2016 / February 2019 - Administrative Agent at OCP Chemical Industrial Complex, Jorf Lasfar ( Delattre Levivier of Morocco)

Job Duties & Responsibilities:

• Manage office supplies stock and place orders

• Maintain and update company databases

• Organize a filing system for important and confidential company documents

• Answer by employees and customers

• Update office policies as needed

• Distribute and store correspondence (e.g. letters, emails and packages)

• Prepare reports and presentations with statistical data, as assigned

• Schedule in-house and external events

- 2015 - [1 January to 28 February]- Internship at Al Wahda Insurance - Sidi Bennour / El Jadida Job Duties & Responsibilities:

- Resolve customer’s problems.

- Determine the causes of product malfunctions.

- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

- 2014 - [8 August to 12 September] - Internship at Credit Agricole - Jemaa Shaim / Safi Job Duties & Responsibilities:

- Maintains customer confidence and protects bank operations by keeping information confidential.

- 2012 - [19 June to 11 August] - National association for blind kids - Chandigarh / India Job Duties & Responsibilities:

- Assistant Teacher at National association for blind kids.

- Teaching according to the educational needs, abilities and achievement of the individual students and groups of students.

• Proficient in Microsoft Office including Excel and Powerpoint.

• English: Fluent Level

• French: Fluent Level

• Arabic: Mother Tongue

• July 2016 - Training at Moroccan Red Crescent - El Jadida

• Mars 2016 / August 2016 - Training - Health Safety Environment (HSE)-{JLC- Jorf Lasfar Consulting } – El Jadida

• I enjoy reading Science-fiction books, socializing with friends and family.

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