WORK EXPERIENCE

Business Analyst/Support Manger – NEXTEC (Johannesburg), Feb 2019-Present

•Requirements elicitation and definition.

•Develop, define and prioritize user stories on product backlog,

•Responsible for software release and change management.

•Quality Assurance, testing and writing test cases.

•Act as point of business contact for the DevOps team.

•Own, drive, and focus the team on delivery of end-user support queries.

•Problem solving - 1st and 2nd line support.

•Implementing and maintaining support strategy /plan.

•Manage support SLA.

•Write SQL queries to analyse and/or extract data.

Business Support Analyst– NEXTEC (Johannesburg), Dec 2014-Jan 2019

•Monitor inhouse applications availability.

•Customer help desk support.

•Solving complex support problems- 1st and 2nd line support.

•Change control- analyse incident requests, writing configuration specification and executing configuration on the system.

•Write SQL queries to analyse and/or extract data

•Software release management i.e. test cycle, track and report on software defects, prioritizing defects i.e. prepare release notes.

•Produce user manuals and training manuals.

•Design test cases, prepare test data, execute testing.

INTERNSHIP

Department of Higher Education and Training 2014/04 - 2014/11

Extract data from Access DB to create reports for stakeholders

Data capturing and customer help desk services

EDUCATION

FTI 2019 – Advanced Business Analysis Programe

Business Analysis Fundamentals, Preparing Effective Business Cases, Requirements Planning, Management & Quality, Requirement Analysis and Design

iLAB 2017 – Practical Software Testing Certificate

Software testing Life Cycle, Gathering requirements to create test case, Test plan, Creating test data, Test execution

University of KwaZulu Natal 2013 – Bachelor of Science

Double Major in Applied Mathematics & Information Systems and Technology

PROFESSIONAL SUMMARY

Experience in supporting business operations, converting business requirements to functional requirements, developing workflows and leading the support team. Determined analyst with demonstrated excellence with working in cross-functional teams and a dedicated professional to help business improves operations.

CONTACTS

076*******

adhdtj@r.postjobfree.com

San Ridge Heights

Carlswald, Johannesburg

1629

SKILLS

Communication and presentation

Time management and planning

Leadership

Analysis and problem solving

Customer relationship management

Conflict resolution and negotiation skills

Details oriented and innovative

Agile Methodology

Experience with SDLC

User acceptance testing

Requirements analysis and definition

Functional requirements specification

TOOLS

Visio, UML, BPMN 2.0

Oracle PL/SQL

Microsoft Office (Power point, Excel, Word)

Microsoft Team Foundation Server

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