Prasanna Selvaraj

New no : **/ Old no : **, Khanpalayam 4 th Street,

Kamarajar Salai, Madurai 625009.

E-mail id : adhdth@r.postjobfree.com / adhdth@r.postjobfree.com

Mobile : +91-866******* / +91-944*******

IT-INFRASTRUCTURE SYSTEM NETWORK ADMIN

S T R AT E GY L E AD E R SH I P P ER F O R M AN C E

Summary

12+ years of experience in Technology Operations, Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Delivery Management, Service Revenue Management, Gross Margin profitability, Service Delivery, Strategy Planning, IT Infrastructure Services, IT Consulting, Business Analysis, Account Management, Financial Management, and Vendor Management & Negotiation.

Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications.

Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements. Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.

Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.

Areas of Expertise:

•Technical Support • Network Administration • Help Desk Specialist

• Training and Development • Team building - leadership • Vendor / Client Relations

• Disaster Recovery • Change Process Management • IT Resource Planning

Summary of qualifications

1999-2002 SACS M.A.V.M.M. Engineering College, Madurai, Tamilnadu

Bachelor of Engineering in Computer Science (B.E.,) with First Class 64.5 %

Madurai Kamaraj University

1997-1999 M.A.V.M.M Polytechnic, Madurai, Tamilnadu

Diploma in Computer Technology (D.C.T.) with First Class 79.5 %

Director of Technical Education –Anna University

1996-1997 Sri Prasanna Venkateswara Matriculation Higher Sec. School-Madurai

H.Sc with First Class 62 %

1994-1995 Sri Prasanna Venkateswara Matriculation Higher Sec. School-Madurai

S.S.L.C with Second Class 59.5 %

Technical Qualification

ACCEL Certified Computer Hardware and Networking

CISCO Certified Network Associate (CCNA) (640-607) – CSCO10654059

AWS Certified Solutions Architect Professional - Elysium Academy

ELYNUX - Elysium Academy

Professional Experience and Significant Achievements

1. Galaxy Infotech, Madurai August 2015-Till Date

System Network Administrator Team Size - 2

COMPANY PROFILE :(http://www.galaxyinfotech.co)

SERVICES: Galaxy Infotech offers Expert Graphic designs, User-friendly navigation & interface designs,

2D-3D Animations, Corporate Multimedia CD presentations, Audio/Video Editing, Logo creations & SEO/SEM services which help in Developing a strong corporate identity .

Visual look and feel of website,Website Redesigning, Flash Websites,PHP, Custom Splash / Introduction page,Logo for the website / company, Website Maintenance,Website Promotion (SEO) services,3D Design,2D Animation .

MANPOWER: Nearly 500 manpower in its Corporate Office at Indore. Around 80 support staff work at Branch office at Madurai and Sivakasi

TECHNOLOGY PARTNERS: Microsoft, Ubuntu

2. Sri Krishna Nagai Maaligai (P) Ltd, Madurai July 2013 – August 2015

Administrator Team Size - 2

COMPANY PROFILE: (http://www.srikrishnajewels.com )

SERVICES: Sri Krishna Nagai Maaligai is a shopper’s paradise for exquisitely Indian as well as imported jewellery. Showcasing some of the finest creations in jewellery-from classic designs that reflect the cultural traditions to contemporary artistic jewellery

MANPOWER: Nearly 80 manpower in its Corporate Office at Madurai. Around 50 support staff work at Branch office at Melur.

TECHNOLOGY PARTNERS: Microsoft, Accounting Application Software –Akshaya from Giri Technologies.

3. Bonfiglioli Transmission Pvt Ltd, Chennai Feb 2009 – July 2013

System Engineer Team Size: On site – 12

COMPANY PROFILE: (http://www.Bonfiglioli.com) ISO 9000: 2000

SERVICES: Manufacturer of gearboxes for industrial and mobile (Non-automobile) applications (World number three), Variable speed drives and Photo voltaic solutions has setup BPS (Business process services) in India for IT services to support Bonfiglioli group globally.

DOMAINS: Engineering.

MANPOWER: Nearly 5000 employed globally

TECHNOLOGY PARTNERS: Microsoft.

4. Ivesia Solution (I) Pvt Ltd, Chennai July 2008 – Nov 2008

System Network Administrator Team Size: On site – 2, off site - 2

COMPANY PROFILE: (http://www.ivesia.com) SEI CMMI LEVEL 5 company

NEW COMPANY PROFILE: Gembrill Technologies India Private Limited (http://www.gembrill.com)

SERVICES: High quality custom Software Design, Development, Implementation, Integration, Maintenance, Production support, Application Testing & Hosting, and Business Process Management.

DOMAINS: Finance, Insurance, Healthcare, and Education.

MANPOWER: Nearly 120 manpower in its Development Office at Chennai. Around 80 support staff work for its clients from its Head Office at US

TECHNOLOGY PARTNERS: Microsoft, Sun Microsystems, Oracle Corporation.

5. Mobius knowledge Services Pvt Ltd, Chennai Nov 2006 - Feb 2008

Senior Network Administrator Team Size: On site – 10 of all 3 Branches

COMPANY PROFILE: (http://www.mobiusservices.com) ISO 9000: 27001

SERVICES: Business Information - Collecting, processing and delivering critical business information to specific verticals. The focus is on three classes of information – Industry Information, Financial Information and Marketing Information. Delivering end-to-end back office services with a view to increase competitive advantage by adding value to client business.

Domains: E-Commerce, Business Information

MANPOWER: There are more than 350 Employees in its Main Office at Chennai

TECHNOLOGY PARTNERS: Microsoft, Oracle Corporation.

6. String info knowledge Services Pvt Ltd, Chennai Jan 2004 - Oct 2006

Network Administrator Team Size: On site – 10 of all 3 Branches

COMPANY PROFILE: (http://www.stringinfo.com) ISO 9000: 27001

SERVICES: Business Information - Collecting, processing and delivering critical business information to specific verticals. The focus is on three classes of information – Industry Information, Financial Information and Marketing Information. Delivering end-to-end back office services with a view to increase competitive advantage by adding value to client business.

Domains: E-Commerce, Business Information

MANPOWER: There are more than 350 Employees in its Main Office at Chennai

TECHNOLOGY PARTNERS: Microsoft, Oracle Corporation.

Technical Skills:

Networking : LAN Administration, WAN Administration.

Server : IBM Netfinity server, X3400 M3/ M4, Dell power Edge 2950/350/1550 servers

Firewall : Sonic wall TZ 170, Watch guard Firebox 600/ 700 series, checkpoint,fortigate

Backup Tools : NT-Backup, Veritas Backup 8.0, and Symantec Backup 11d, Trisolver.

Virtual Server : Microsoft Virtual server 2005 R2 and VM ware Workstation 6.5

NOC Services : Systems Identification and Management, Patch Management, Desktop

Management, Disk Usage patterns, Internet bandwidth management,

Help desk, real-time monitoring, Network device health check,

LAN monitoring, configuration management, Network documentation,

Managed Software delivery, Asset management, Mail server Administration,

Database Administration, Critical WAN link monitoring.

SOC Services : Anti Virus Update, Remote Firewall monitoring and management,

Firewall Policy management, Firewall LOG Analysis, Content Filtering,

Security patches management.

KEY SKILLS AND COMPETENCIES

Help Desk Specialist:

Handle Tier 1 help desk escalations through tickets or phone

Follow up on outstanding requests and ensure timely resolution

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Write training manuals.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Manage and monitor internal assets to ensure accurate inventory records

System Network Admin

Proactively monitored customer trouble tickets.

Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.

Escalated tickets as needed.

Served as an escalation point for junior technicians.

Helped organized training for junior technicians.

Provided 24 hour, on-call emergency support for multiple external customers

Scheduled downtime and notices

Interface with Application Support Specialists, system users, and vendor contacts to meet operational requirements.

Performed system maintenance duties such as system backups and file restoration from both disk and tape backups.

Manage new hire account creation, user terminations, privileges and all other user account modifications.

Acted as liaison for outside vendors during installation, redeployment, repair and/or removal of equipment or services.

Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labeling, decommissioning of systems, system tracking and documentation and documentation updates.

Troubleshoot server hardware issues such as boot problems, blue screens, source application performance problems and determine root-cause of hardware resource constraints; remediate issues and engineer global solution to prevent recurrence

IT Infrastructure Engineer

To manage and set up IT Infrastructure of Local Offices and connectivity between Head Quater office.

Oversee the administration and maintenance of IT infrastructure.

Oversee the administration of LAN / WAN.

To strategies, plan, develop and implement the company’s IT budget and infrastructure plan.

To manage and mentor the IT support team.

To evaluate user need and system functionality.

To ensure that all the facilities meet the needs of the end user with appropriate advice & support.

Introducing and installing new system upgrades and security backups for hardware and software systems.

To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

To adhere the software licensing laws.

To provide secure access to the network for remote users.

To manage crisis situations, this may involve complex technical hardware or software problems.

To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

To manage and oversees all telephone changes, including routing for seating assignments.

Oversee all help desk activities at the regional level.

Build and maintain vendor relationships and manage the purchase of hardware and software products.

Manage the purchasing of all software, hardware and other IT supplies.

To ensure that company assets are well maintained.

Updating and upgrading with the latest Technologies.

IT Infrastructure - Service Delivery :

Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment, desktops and communication systems.

IT budgeting & plan allocations to various quarters.

Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop.

Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.

Efficient management of technical services delivery to the organization.

General management of IT within the organization.

Manage the fast paced growth in the number of processes and the expansion of existing business processes.

Staff Development.

Guarantee continuous business operations.

Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.

Vendor Management and vendor payouts :

1. Day-to-day IT Helpdesk Management for the client’s users.

2. End user Desktop infrastructure

3. Datacenter management.

4. New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25 man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.

Firewall Administrator:

Configure, administer, and document firewall infrastructure, working with Checkpoint,Sonicwall,Watchguard.

Handled appropriately control, servicing, settings and modify control of firewall facilities.

Managed creating great accessibility protected firewall techniques.

Conducted described ITIL procedures.

Manage the firewall deployment, rules migrations, and firewall administration.

Represent the changes at the weekly change review meetings and update network diagrams and all other applicable documents.

IT Security Administrator:

Scheduled, configured and maintained network security upgrades and daily backups.

Developed and implemented network and system security related policies.

Supported incident response during non-regular hours and emergency situations.

Research, interact and coordinate with vendors to identify and implement the best software solutions per our technology requirements.

Trained, supported and communicated with end users on security related issues.

Skills

Leadership Skills

Ability to create plans to achieve specific results

Take ownership for achieving objectives

Motivator and strategist

Know how and when to get into details to solve issues: Situational Leader

Direct others to achieve objectives

Problem solver

Able to achieve results while strengthening capabilities of the team

Provide Leadership/Oversight to other project managers to ensure quality delivery

Can create delivery strategies to ensure quality delivery of multiple projects

Consultative Skills

Strong listening skills

Strong facilitation and consensus building skills

Ability to establish and maintain an environment of change and improvement

Ability to build and maintain support and buy-in at all levels

Synthesize disparate pieces of information and communicate recommendations in non-technical terms.

Personal and Inter-personal Skills

Ability to see the big picture and communicate its value

Ability to build trust and show empathy with developers and IT staff

Communicate effectively with IT management (line and exec)

Demonstrate confidence in outcome of project

Process focused

Personal Information’s

Name Prasanna.S

Fathers Name Mr.Selvaraj.S

Date of Birth 01.02.1980

Languages Known Tamil, English, Hindi.

Passport H3759773 (Valid upto 25/06/2019)

Email.ID adhdth@r.postjobfree.com

References

Available upon Request.

Prasanna Selvaraj

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