SahilRana

Correspondence Address Permanent Address

*** *.*.* ******* Board Colony, Kalka. Vill. Harbehi, P.O. Behi

Distt. Panchkula, Hry. 133302 Tehsil. Baijnath, Distt. Kangra

Email: adhdtg@r.postjobfree.com Himachal Pradesh-176125

Mob. No. 720-***-****

WORK EXPERIENCE

Total Experience: 3 years

Career Summary:

A result driven professional with more than 2 years of experience in reservations, sales and customer service in hospitality.

Experience in working with global brands like – Le Meridien, Starwood Hotels CCC with exposure in multiple products & services.

Experience in direct client handling for reservations sales and engagement.

Making effective up-selling approach from time to time to achieve more revenue to the company.

Being a team player, increasing work efficiency and productivity is been a major learning.

Excellent communication skills.

Praxis Services Pvt Ltd (August 2019 - Present)

Designation: Sr. Reservations Sales Associate

Being in Service Industry; I truly believe in Hospitality Motto "Hotels - Home Away From Home". Below are some of my Duties & Responsibilities that I take care of:

Responsible for ensuring a positive and memorable experience for guests.

Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.

Describing different facilities and services depending on the needs of the callers and their interests.

Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

Lending patient ear for guest grievances and taking prompt actions for redress.

Inclinations towards continuous improvement, highlighting opportunities that help elevate quality of existing services and amenities.

Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Marriott International (August 2016 - February 2018)

Designation: Reservations Sales Associate

Enlisted below were my Duties & Responsibilities that I was responsible for:

Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

Uphold the Starwood Care culture by demonstrating the Star Service Standards at all times to guests and fellow associates.

Input new reservations received via telephone or email.

Be aware of facilities and points of interest within our SRS Properties and surrounding areas to assist with any guest requires.

Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.

Actively contribute to Starwood Preferred Guest and up selling programs.

Respond to telephone and mail inquiries in relation to FIT business.

Liaise closely with the Sales and Marketing Department to ensure up-to-date information with regard to packages, menus and special promotions and events.

Actively up sell hotel facilities to maximize revenue.

Negotiate the most profitable rate to secure the business for the SRS Hotels.

Le Meridien New Delhi (June 2015 - July 2016)

Designation: Kitchen Trainee

Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.

Assist in the preparation and service of all food items for a la carte and or buffet menus according to hotel recipes and standards.

Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.

Gain knowledge of all menu items, daily features and promotions.

Follow kitchen policies, procedures and service standards.

Follow all safety and sanitation policies when handling food and beverages.

Other duties as assigned.

Third Semester Internship:

Worked with Park Plaza, Sector-17 A, Chandigarh, for a period of 6 months in various departments such as Food and Beverage - Production; Food and Beverage – Service; Housekeeping; Front Office etc. I was trained on detailed processes involved in hospitality trends and their products. I have also worked with Sales team during this period where I was guided by senior management in the processes involved in sales department.

TECHNICAL EXPERTISE

MS Office tools, Navigator Saratoga GDS

ACADEMIC QUALIFICATIONS

D.A.V Parwanoo Sr. Sec. School,Parwanoo, Distt. Solan (HP)

10th std., 2009-2010

GPA: 6.6/10

Published in school’s newspaper editorial

Completed HTML Classes – Web Designing

Participated in various Science related events/fairs.

D.A.V Parwanoo Sr. Sec. School,Parwanoo, Distt. Solan (HP)

12th std., 2011-2012

GPA: 60%ile

Non Medical – Physics, Chemistry &Maths

Participated in State Level Exhibition at Panchkula, 2012

Panjab University, Sector 14, CHD

Bachelor of Science in Hospitality &Hotel Administration,2012 – 2015

Score : 61%

Chandigarh University: Got appreciation Certificate in “La Concours" (Chef Competition) held at Chandigarh on 12th March, 2013.

Panjab University: Got participation Certificate in National Level Seminar on “Entrepreneurship in Hotel Industry” held on 19-20th March, 2013.

Panjab University: Achieved 2nd Prize in “Singing Competition “at Rose Festival amongst 100+ participants on 15th February, 2013.

Panjab University: Participation Certificate in National Level Seminar conducted on the topic “Hostocon held on 15th & 16th February, 2013.

Panjab University: Achieved 1st Position in “Regional Cuisine Chef Competition “on World Tourism Day Celebration held on 27th September, 2012.

Panjab University: Participation Certificate in “Solo Dance Competition” on World Tourism Day Celebration held on 27th September, 2012

Punjab University: Participation Certificate in “Photo Competition “on World Tourism Day Celebration held on 27th September, 2012.

Indian Culinary Forum: Participation Certificate in “Kitchen Planning & Modern Concept” conducted at International center held on 28th July, 2015.

Panjab University: Won 2nd Position in “Football championship” held on 29th April, 2015.

Panjab University: Won 3rd Position in “Long Jump championship” held on 29th April, 2015.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date: SAHIL RANA

Place:

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