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Customer Care Executive

Location:
Kolkata, West Bengal, India
Salary:
22000
Posted:
October 29, 2020

Contact this candidate

Resume:

UTTARAN MITRA

Phone: 824*******

Email: adhdpu@r.postjobfree.com / adhdpu@r.postjobfree.com

Career Objective

To work in a growth oriented progressive organization where my experience and strong

organizational skills will significantly contribute to overall success of the organization and provide opportunities for my career growth. My goal is to join with middle to senior position in the area of operation/SCM where I can enhance my career in feature

.

AREAS OF EXPERTISE

Operation:

Monitoring and providing total warehouse solution.

Monitoring total distribution and dispatch schedule.

Ensuring quality dispatch to the customers at schedule time by attaching declaration.

Strategically manage the procurement, movement and strong of materials, parts and finished

inventory and the related information follow through the organization and the marketing

channels.

Effective Man Management System.

Inventory Management & Control :

Inventory analysis and control through FSN, SQL and SOS methods.

Maintaining huge level of housekeeping and reset working environment at warehouse and

back office.

Effective stock checking on basis of maintaining FIFO in daily basis.

Provide actionable decision support analysis to facilitate demand prioritization.

Participate in the root cause analysis to ensure improvement of overall process.

Logistics:

Vendor finalization with cost analysis (Fleet management)

Prepare STN (Stock Transfer Note) – Transfer In & Out(In ships, Out ships) from

warehouse to dispatch area and vise verse.

Controlling inventory to avoid excess or stock out position prepare stock report in system

as per the daily, monthly & yearly basis.

Generating vendor wise sale report and make stock movement report in system.

Coordinate between operation and vendor making for daily sale and stock report

Tally between Physical stock and SAP stock in daily basis.

Making system generated barcode (sticker printing) for new product whatever comes at

warehouse.

Identify non-moving stock across the chain, transfer them to where they are selling and/or

return them and identify the mismatch between physical stock & system stock through

physical stock audit.

Maintaining MIS report through SAP/Retail PRO system.

WAREHOUSING & DISTRIBUTION OPERATION: -

Inbound Operation Goods or Raw materials receive from various sources. Unloading plan,

Goods inspection, claims for damage, audit & consolidate with their volume and size.

Inventory Operation Maintaining FIFO, Daily stock audit, Cycle count, Replenishment,

Maintaining stock supply accuracy for better supply.

Order Process & Customer Care Liaison with customer for order maintain customer

Balance for order MIS report for customer review, previous order analysis.

Outbound & Dispatch report, Create Invoice, and generate waybill, consignment track and

POD update through system.

Maintain SOP inventory segment. Warehouse safety, space management and taking care of

local purchase.

KEY ACCOUNTS & CUSTOMER COORDINATION:-

Monthly meeting with clients for sale support

Prepare MIS for client.

Support to client for better vendor management.

PROFESSIONAL EXPERIENCE

(a) Worked as a cashier as well as operation executive for Big Bazaar – A division of Pantaloons Retail (I) Ltd. From 1st April, 2006 to 2nd April, 2007.

(b) Worked as a MSR Supervisor for Reliance Retail from 19th April, 2007 to 29th September 2007.

(c) Worked as Supply Chain Executive (Corporate Office) for NIK-NISH Retail Ltd. From 15th

May, 2008 to 15th July 2015.

(d) Working as an Executive Warehouse for DTDC Supply chain solutions from 1st August 2015 to till date.

ACADEMIC QUALIFICATION

Board / University

Examination

College / School

Year of

Passing

% of marks

Calcutta University

B.A.

Vidyasagar College

2004

38

W.B.C.H.S.E.

H.S.

Mitra Institution (Main)

2001

45

W.B.B.S.E.

MADHYAMIK

Bramho Boys School

1999

40

COMPUTER SKILLS

1. MS Office (Word 2000, Excel 2000 & 2007, Microsoft Office Outlook Express 2007& Power

point 2007), Tally ERP 9, Internet, E-mail.

2. SAP-CRM and all the transaction of operation happen through SAP MM, SAP Supply Chain

& distribution module.

3. Docket entry, Tracking, Create PRS and DRS in system through TMS software.

4. ROMA – Fully based on CRM (Customer RelationshipManagment) to monitoring the

customers’ view on behalf of company.

CERTIFICATION: CEFC from ‘WEBEL Informatics Ltd ’(Duration 6 months) and gold

jewellery valuation from 'MSME (Agra)'.

INTERESTS: Reading, interacting with people, listens to music & surfing net.

STRENGTHS: Dedicative to works, willing to learn and added value.

PERSONAL INFORMATION

DATE OF BIRTH: December 11, 1982

FATHER’S NAME: Late Ajoy Kumar Mitra

ADDRESS FOR COMMUNICATION: 7/1 B, Herambo Das Lane, Kolkata-700009

Declaration:

I, hereby solemnly, declare that all the information made above are true and correct to best of my

knowledge and belief.

Date :

Place :

(Uttaran Mitra)



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