IT Help Desk

Juan J. Gomez

**** ******* **.

Spring, TX *****

Contact Phone: 832-***-****

Email Address: adhdph@r.postjobfree.com

PROFILE

Energetic, well rounded individual offering 12 years of professional Administrative office management experience. Work exceptionally well with others or as an individual. No stranger to hard work and late hours. I am flexible, loyal, a team player, not afraid of new challenges to accomplish the best results for any given assignments. Very well organized and able to meet demands and deadlines. Bilingual-fluent in both English and Spanish

EDUCATION

ITT Technical Institute, Houston, TX, Bachelor of Applied Science Degree

Information Systems and Cybersecurity

Graduation Date: December 2015

Florida Technical College, Orlando, FL, Associate of Applied Science Degree

Network Administration/Hardware with Wireless Technology

Graduation Date: June 2012

CORE COMPETANICES

PC Troubleshooting (A+ Hardware/A+ Software)●Knowledge of Computer Operations ●TCP/IP Configurations & Implementation● Cisco Routing & Switching (CCNA)● Set Up Configure Routers & Switches with CLI (Command Line Interface)● Setting up Secure Wireless Networks● Trouble Shooting Windows 7/Vista/XP● Implementing and Managing Microsoft Exchange Server● Microsoft Active Directory Environment with Group Policies (2003 & 2008) Server● Extensive Knowledge of Microsoft Office (Word, Excel, Access, Outlook)● Installing Printers, Scanners, Software● System Upgrades● Virus Removal● Set up, Monitor, & Secure Networks

WORK EXPERIENCE

09/2020 to Present: IT Technician; Clear Creek ISD;

League City, Texas

Diagnose computer issues that students are having within the Clear Creek ISD

Repair HP ProBook due to camera and mic issues

Run windows update to current version

Utilized SCCM to image HP ProBook pc’s

Ensure that students and parents coming to get pc’s repaired have insurance and any fees paid prior to working on pc’s

Install Teams app on student’s pc if web version is having issues

Instruct parents on how to access Skyward to be able to purchase insurance on pc’s that the student/students will be using for the school year

01/2016 to 07/2019: I.T Help Desk; Cedar Gate Technology;

Houston, TX

Created new user accounts in Active Directory

Microsoft Online 365 Administrator, created new user accounts in Microsoft Online 365 to link the account to the Active Directory (AD) account of the new employee

Microsoft Dynamics CRM Administrator, created new user accounts within CRM

Troubleshoot user accounts within Microsoft Dynamics CRM

Reimage Desktops/Laptops/Tablets/iPad

Install network printers and standalone printers

Install Outlook on users cell phones/tablet/MAC Laptops/iPad/smart phones

Troubleshoot printer issues

Install network drives

Mitel Phone Directory Administrator, created new users within the phone system

Installation of software to end users computer

Replaced defective equipment such as keyboards, mouse, monitors, power supplies, laptop screens, memory modules and laptop battery

Setup of the Conference rooms allowing end user to use projector, Video Teleconferencing (VTC), and computers

Setup access to wireless network to allow employees and contractors access to company’s internal network

Converted the windows 7 environment to a windows 10 operation system

Utilized PC Mover to transfer end user profiles from desktop/laptops/tablets/Apple Mac Books for computers that were not windows 10 compatible

03/2013 to 09/2013: I.T. Help Desk; Key Energy Services;

Houston, TX

Dell Account holder, ordered computers and accessories such as dual monitor stand and special orders

CDW Account holder, ordered supplies such as printer maintenance kits and printers

Created trouble tickets that came into the queue and assign tickets to appropriate personnel within the IT section

Created new user accounts in Active Directory

Preformed password resets to allow personnel to log into the network

Install software to end user’s computer

Mapped network drives

Setup access to wireless network to allow contractors access to company’s internal network

Setup of the Conference room allowing end user to use projector, Video Teleconferencing (VTC), and computers

Mapped network printers and install desktop printers

Conducted office moves due to personnel getting promoted

Replaced defective equipment such as keyboards, mouse, and monitors

07/2012 to 01/2013: I.T. Help Desk; Innovative Software Products;

Winter Park, FL

Attend to hardware and software needs of clients

Management of users in Active Directory, e-mail, and in clients custom application

Assistance to programming staff in any way available

Oracle SQL Developer and Putty

Installed anti-virus software

Installed and programed Poly Com VOIP phones

Converted Microsoft Outlook from using an unsecure signal to a secure signal for all incoming and outgoing e-mail

Archived Microsoft Outlook 2007 and 2010 inbox and sent e-mail to free up storage

Mapped local hard drives and printers

02/2012 to 05/2012: File Clerk; Department of Veteran Affairs;

Orlando, FL

Gather incoming mail, open, staple envelope to forms received and stamp date

Separate mail into three categories and place mail into inbox to corresponding personnel to work on

Place correct paperwork into Veteran’s Folder who are applying for benefits and set in inbox for personnel to work on

Scan all Veteran folders into the system prior to filling them into the file room

File all Veteran folders that are complete for the day

Collect all outgoing mail and weigh for correct postage

02/2003 to 09/2010: Unit Level Circuit Switch (ULCS) Operator/Maintainer; United States Marine Corps; Camp Pendleton, CA

Install Tactical and Commercial Switch Boards to provide Telecommunications

Preformed the duties as Call Service Attendant (CSA) to route phone calls to the appropriate personnel and served as a means for personnel to make phone calls back to the Continental United States for the troops moral

Preformed Security checks on phone calls to ensure no information that was dealing with National Security was compromised

Installed Tactical, Commercial, and Nortel Voice over Internet Protocol (VOIP) phones to over 200,000 users in Al-Asad Air Base, Iraq

Installed Fiber Optic lines of communication to enhance data and voice services

Supervisor of 20 personnel to conduct the day-to-day operations of all Telephone Service Requests (TSR’S) for phone services

Troubleshoot over 100,000 trouble calls concerning phone services and wire lines being cut

09/1998 to 09/2002: Basic Automotive Mechanic; United States Marine Corps; Marine Corps Air Station Beaufort; Beaufort, SC

Preformed Annual or Bi-Annual preventive maintenance on all Tactical vehicles from oil changes to replacing parts that were defective

Preformed vehicle maintenance on Fire Trucks to ensure that the owing unit was mission capable

Requisition parts using Equipment Repair Order’s (ERO’S) and Equipment Repair Shopping Lists (EROSL)

Proficient in FEDLOG to cross- reference the price of parts needed to be requisitioned

PROFESSIONAL TRAINING

United States Marine Corps Recruit Training, 13 weeks, 09-98

United States Marine Corps Marine Combat Training, 5 weeks, 01-99

United States Marine Corps Basic Automotive Mechanic, 13 weeks 02-99

United States Marine Corps Corporal’s Leadership School 5 weeks 06-2002

United States Marine Corps Unit Level Circuit Switch (ULCS) Operator/ Maintainer, 13 weeks 02-2004

PROFESSIONAL LICENSES/ CERTIFICATES

Certified Combat Life Saver

Veteran Status: 10 point Veteran

PROFESSIONAL RATING, AWARDS, AND RECOGNITIONS

Iraqi Campaign Service Medal (3rd Award)

National Defense Service Medal

Global War on Terrorism Service Medal

Good Conduct Service Medal (2nd Award)

Sea Service Deployment Ribbon (2nd Award)

(2) Meritorious Mast

(5) Letters of Appreciation one of which was awarded by the United States Army

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