Adam K. Akins *** NE Independence Ave Unit A, Lee’s Summit, MO 64063 Cell: 816-***-**** Email: adhdhw@r.postjobfree.com

Customer Service Representative

• Dynamic customer service professional experienced in both call-center and hotel hospitality settings.

• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Build and maintain enduring customer relationships to boost sales and generate repeat business.

Work Experience

Best Western Truman Inn – November 28, 2012 – April 11, 2013 Guest Service Agent

• Checked guests in and out of the hotel

• Made Individual and group reservations

• Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment

• Recorded guest comments or complaints referring customers to managers as necessary

• Promoted positive guest relations to all individuals approaching the Front Desk

• Confirm sufficient supplies are ready and available to last the entire shift

• Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy

• Best Western Rewards ambassador at the hotel

• Handled cash and credit cards

Super 8 Independence – April 3, 2012 – November 27, 2012 Hotel Front Desk Agent

• Attended to guest request with future reservations and rewards inquiries

• Helped elderly guests with their luggage

• Directed guests to entertainment and dining area in the city

• Coordinated group check in and check out

• Handled customer service issues during my shift

• Handled cash and cash room deposits

Core Strengths:

Strong computer and telecommunication skill. I am a fast learner, always motivated and willing to learn more. I excel in multi-tasking and handling heavy workloads. I am a dedicated worker, experienced in the customer service field. My main goal is to keep my customer always happy. I

enjoy talking with people and making them feel welcomed, I will go above and beyond to fulfill my work duties. I would often receive compliments in my reliability, motivation and the ability to complete my work duties in a timely manner.

Accomplishments:

I achieved an independent lifestyle just two months after losing the ability to walk and do most basic things on my own. I am not one to ever give up on anything in my life. I do public speaking at events/schools/hospitals, teaching people the seriousness of spinal cord injuries and to always stay safe and buckle up behind the wheel.

Educational Background:

After my car accident, on April 11, 2013, I set my primary focus on therapy and adapting to my new way of life. I completed my High School equivalency, and am eager to start a new career. Proficient in computers and data handling. Quick learner on new POS and PMS software.

Professional References:

Adeel Ur Rab, GM - Best Western Truman Inn Dave Parmar, Owner and GM – Super 8 Independence

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