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Stephanie Mande

*** ******** *** **.

Miami, FL 33131

Phone: 774-***-****

adhdf8@r.postjobfree.com

Summary of Qualifications

Highly innovative and results-oriented professional with comprehensive abilities in administration, budgeting, data-analysis, marketing, management. I have proven skills in research, leadership, and problem solving. I possess well developed organizational and management abilities, with superior ability to effectively communicate with individuals at all levels. Overall, I am a goal oriented, high energy individual with excellent attention to detail and the ability to lead by example to ensure goals are met and maintained. I am in proficient in Microsoft Office (Excel, Word, and PowerPoint). I am fluent in English, French, Spanish and Portuguese.

Education

Bachelor of Applied Science – Supervision and Management Miami Dade College, Miami, FL; 2017

Professional History

Union School Haiti

Port-au-Prince, Haiti

School Secretary September 2019 to Present

Provide administrative support to teachers and school officials, maintain official school records and act as a liaison between principal with staff, students, parents and community.

• Word-processes agendas, school plans and general correspondence. Maintain confidential records and reports including current class lists, students’ records, mail distribution, maintenance of school office files, bulletins, appointment schedule and school calendar via the direction of site administrators.

• Processes and instructs substitute teachers regarding school programs and procedures.

• Assists with mandated testing.

• Responsible for purchasing, receipt and distribution of instructional and office supplies.

• Maintains Principal’s appointment schedule and school calendar.

• Answers incoming calls and serves as receptionist as needed.

• Prepares reports as per Principal’s requests.

• Drafting and typing up official letter.

• Writing and distributing school bulletins.

• Compiling reports accurately and efficiently.

• Dealing with queries and complaints.

• Updating school prospectuses.

• Paying bills and keeping financial records updated.

• Dealing with funds for school trips.

• Proctor SAT’s.

• Knowledge of Powerschool

Union School Haiti

Port-au-Prince, Haiti

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ESL Teacher September 2019 to Present

DASH (Developpement des Activites de Santee en Haiti) Port-au-Prince, Haiti

Consultant March 2018 to July 2018

Marketing and Development

Maximized agency performance through effective management of key performance indicators, ensuring trends were identified and opportunities to improve service levels were exploited.

• Provided expertise in analysis of resources, budget justification, fiscal execution, knowledge of management and organizational theory, and multi-year planning.

• Provided training and education to non-budget staff on fiscal controls, budget formulation, and proper justification techniques that led to improved profit projections.

• Served as liaison to corporate elements in development, implementation, coordination, and evaluation of corporate budget formulation and execution process, which has a fundamental impact on program development, operations and capabilities at home office.

• Working with extremely urgent deadlines and provided exceptional coordination skills due to considerations such as financial and workload relationships, timing of obligations and expenditures in relation to the budget cycle.

• Analyzed business trends using Microsoft Excel and proposed business development using Microsoft Power Point.

• Maintained the overall health and performance of the agency by supporting employee relations and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns.

• Provided monthly financial, budget, and sales reports to clients and reviewed them with in-store team to accomplish company goals.

• Managed weekly associate and management schedules to uphold monthly payroll budgets and meet the needs of the business.

• Analyzing details of competitor offerings including specifications, pricing and promotional materials.

• Creating strategies to engage customers and improve business opportunities.

• Working directly with the Director/CEO by recommending specific marketing approaches and spending budgets to achieve client’s goals.

• Tracking sales and using customer feedback to ensure client satisfaction. Plaza Brickell International Realty Inc.

950 Brickell Bay Dr.

Miami, FL 33131

Property Manager January 2011 to December 2017

• Fostered relationships with owners, residents, and onsite associates to achieve company profit and tenancy objectives.

• Maintained units to ensure market-readiness; coordinated maintenance teams, including janitorial and engineering staff, to maintain property appearances and functions.

• Reviewed rental applications, leases and contracts, and financial records in alignment with company policies and procedures.

• Investigated and responded to customer inquiries and grievances; delivered emergency 24-hour on-call services to tenants.

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• Leveraged housing database systems and software to calculate annual rent totals; analyzed financial statements and data reports to devise strategies to grow rental revenues.

• Communicated property issues to landlord to streamline input and completion of maintenance requests and grow customer satisfaction.

• Established and maintained property management plan, preventive maintenance policies, and operations manual.

• Managed rental properties by advertising and filling vacancies; maintaining safe, clean and secure premises at multiple properties.

• Employed strategic plans to achieve tenancy goals; developed marketing collateral and managed websites advertising property availabilities.

• Administered financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent, managing budgets, paying bills, and issuing payroll.

• Reviewed and processed leasing applications, credit checks and background checks.

• Investigated and resolved tenant complaints; coordinated maintenance and housekeeping.

• Established rental rates, and evaluated and recommended rental pricing strategies to maximize profitability.

• Hired, trained and evaluated company staff.

• Prepared contracts and documentation, advised clients on general escrow and title procedures.

• Managed more than 100 + units throughout the Miami area, Brickell, Miami Beach and South Florida.

• Maintained, updated and, shared as necessary all financial reports pertaining to unit to all owners living overseas.

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