AMANDA ROGERS

Student Support– Customer Service - Education

PROFILE

Versatile professional with strength in customer service, student support, and education. Experienced leader with exceptional communication, time management, and decision making skills. EXPERIENCE

Assistant Head of School Guidepost Montessori 2020 – Present

● Drive recruitment and marketing efforts

● Maintain student records

● Facilitate initial financial assistance inquiries and offers

● Provide in-depth knowledge of all program offerings

● Coordinate community events and open houses

● Perform administrative duties including, but not limited to, 40 outbound calls per day for recruitment and sales purposes, client management in Salesforce software, email communication, and tour scheduling

University Ambassador Academy of Art University 2018 – 2020

● Provided in-depth knowledge of more than 30 academic departments and University offerings

● Networked with local, domestic, and international institutions to engage and recruit prospective students

● Facilitated effective communication and customer service between students, parents, teachers, and staff

● Assisted in coordinate job fairs and portfolio reviews

● Performed administrative duties including, but not limited to, client management in Salesforce software, email communication, answering financial aid inquiries, and tour bookings Tour Guide/Concierge Dept. of Defense, Garmisch, Germany 2016 – 2017

● Coordinated travel planning for hotel guests

● Developed informational and culturally significant guided tour experiences to various tourism destinations.

● Facilitated thousands of tour sales

● Managed tour bookings; operated company vehicles and passenger vans.

● Facilitated excellent customer service and interpersonal communication.

Hotel Reservations Agent Dept. of Defense, Garmisch, Germany 2015-2016

● Managed hotel reservations, assisted guests in check-in & check-out processes, provided guests recommendations Outdoor Instructor Bradford Woods Martinsville, IN 2015-2016

● Facilitated adaptive adventure programming including zip line, rock-wall, backpacking, cycling, etc.

CONTACT

847-***-****

adhdew@r.postjobfree.com

Schaumburg, IL

EDUCATION

Bachelor of Science

Outdoor Recreation

& Ecotourism

Indiana University

Bloomington, IN

Class of 2015

SKILLS & EXPERTISE

Outreach

Strategic Planning

Recruiting/Networking

Sales

International programming

Event Planning/Marketing

Customer Service

Public Speaking

Administrative Support

Communication Skills

Team Building

Adaptability

Confidentiality

DIGITAL TOOLS

Salesforce

Tour CMS

Ellucian Banner

Workday

Microsoft Outlook Suite

Schedulefly

Blackboard

SmartCare

Opera

Hotsos

Spa

POS

Amanda Rogers

Schaumburg, IL

10/19/20

Human Resources at Harper College:

Please consider my application for the One Stop Center Advocate position. I am a graduate of Indiana University; with a strong background in Student Services, Customer Service, and Education.

My University Ambassador position focused on planning and providing informative departmental tours to prospective students and families. In many cases I was the first point of contact a student had with the University, and therefore, played a large role in recruiting students. Prospective students had many questions and concerns during University visits, and as a representative of the University, it was my goal to not only provide accurate information, but to interact with empathy, patience, and tact.

In my current position as Assistant Head of School for Guidepost Montessori, my main responsibility is to drive enrollment and marketing efforts. This is done through a variety of channels, including outbound communication, virtual events, and social media efforts. I am proud to say that I have exceeded my enrollment goals set by the School Success team, and am currently overseeing the school’s licensing and compliance process. In addition to this, I am also responsible for helping establish the culture between staff and families.

Something that sets me apart from other applicants, is my experience working for the Department of Defense as a Tour Guide, Concierge, and Front Desk Agent at Edelweiss Lodge and Resort in

Garmisch-Partenkirchen, Germany. This position allowed me to teach in an alternative setting with alternative methods. I was able to create informative guided tour experiences for individuals from all over the globe, including members of NATO and AFRICOM conferences. In addition, I was lucky enough to travel to 20 different countries all over Europe, Africa, and Asia where I interacted with individuals from different backgrounds and mindsets. This experience gave me a fresh understanding of people, which I believe lends very well to working with a diverse group of students.

While I have enjoyed my time with Guidepost Montessori, I have greatly missed sharing my love of Art and Design with prospective students.. During my time at the Academy, I truly felt I made a difference when a student found their perfect niche. For that reason, I would be honored to reinvest my time and energy into this position.If my background fits your needs, please contact me at either 847-***-**** or email at adhdew@r.postjobfree.com

Sincerely,

Amanda Rogers

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