Manager Store
Resume:
PO Box ****, Norristown, PA
************@*****.***
SIMONE AUSTIN
PROFILE
A knowledgeable, goal-driven professional with over 20 years of experience in multiple industries. Exceptional critical thinking skills and organizational skills that have supported in completing tasks within the given deadlines. Promised and delivered intense dedication towards collaboration and solving problems, strong character in delivering quality standards. Strategical and exceptional negotiation skills for recruiting competent candidates to benefit the company. Comprising of crucial strengths in planning and development, and an excellent team lead handle work actively under pressure, sound knowledge, and understanding of professional fields.
EDUCATIONAL BACKGROUND
Certified Business Analyst
Bachelor of Arts: Economics
State University of New York, Albany, NY
2003
CORE COMPETENCIES
Delivers exceptional skills in customer service, improving processes, maintaining records, streamlining workflows, coordinating schedules, and resolving complex issues
Demonstrates competency in prioritizing operations for maintaining required productivity levels, removing obstacles, and sustaining a high level of customer satisfaction
Possesses excellent interpersonal and communication skills to establish evocative relationships with customers and stakeholders
Effectively implement workplace safety policies and standards
Bias in taking actions of decision, reliable decision-making power
PROFESSIONAL EXPERIENCE
Business Analyst III
Anthem Aug 2001 – Mar 2020
Competently served as a Benefits Analyst II, promoted to Business Analyst III/ lead tester. Analytically provide support of operations, productions, and projects. Design and build new benefit plans, review, and analyze benefits summaries.
Maintain avoidance of negative financial, regulatory, and operational impact. Perform testing and quality assurance of product development. Researches and response to inquiries from various department
Communicate daily and weekly progress with team to ensure work productivity and accomplish increased efficiency
Comprehensively carry out market research and created an in-depth competitive analysis
Guide and assist with troubleshooting, analysis and solutions for clients' database and application issues
Foster vendor relationships, target to increase consumer engagement and improved sales team performance
Interview business clients to study their business requirements and commend and design technological developments to their business processes and operational procedures
Assistant Manager
Marshall’s, Albany, N.Y. Nov 1996 to Dec 2000
Productively assisted store manager with supervision of the store. Efficiently conducted Human Resource duties including payroll, scheduling, hiring, and termination and supervised 30-90 associates. Aided in store opening, including cash control and store closing, including making sure all employees were out of the building.
MSCA Certificate
New Horizons Computer Learning Centers, Commack, NY
Pre-Assignment Certification
Loss Prevention of NY, Hempstead, NY Sep 2003
Certification program include Credit Card Fraud, False Imprisonment, Testifying in Courts, Internal Theft, Bomb Threats, and Accident Prevention
Certificate of Completion - Telecommunication Training
Nortel Networks, Inc., Mississauga, ON Mar 2001
Liberal Arts & General Studies
Nassau Community College, Garden City, NY
PROFESSIONAL SKILLS
Responsible for overall supervision, training, mentoring, and appraisal of ten sales associates
Developed a loyal customer base and increased sales volume through personal attention to customers
Communicated effectively with multiple management team to overcome business-related issues
Provided utmost professionalism and integrity in regards to customer service and leadership of team members
Attention to detail, proficient quality assurance skills
Strong communication skills
Comprehensive budgeting experience
Exceptional analytical and judgmental skills
Extensive scheduling, quality control and risk management
Competent negotiation skills
Effective critical and analytical skills
Personnel Recruitment and Training
TECHNICAL SKILLS
ADDITIONAL EXPERIENCE
Store Manager
Babbage’s, Clifton Park, N.Y. Oct 1994 – Nov 199
Proficiently carried out all managerial duties, including payroll, hiring, terminating, and purchasing supplies. Extensively supervising 10-20 subordinates, including Assistant Manager. Communicated and conducted meetings with District Manager and Vendors to ensure proper inventory delivery to the store.
Assistant Manager
McDonald’s, Latham N.Y. Oct 1993 – Oct 1994
Effectively assisted manager in start-up hiring for the new restaurant opening, set-up promotional items, and purchasing of supplies for the restaurant. Managed daily opening and closing, cash control, and payroll.
MS Office Suite
Lotus
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