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Desktop Support Manager

Location:
Elk Grove Village, IL
Posted:
October 28, 2020

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Resume:

Victor Tabladillo

Elk Grove Village, IL. ***** 630-***-**** adhddf@r.postjobfree.com

Professional Summary

Driven Systems Administrator with 27 years of experience in software and hardware implementation and maintenance. Proven history of managing infrastructure and data center operations. Expert in solutions-oriented business application problem solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.

Skills

Network administration, wiring, Cisco catalyst 9200 routers, Cisco switches, Cisco access points, Cisco wireless controllers.

Active Directory, DNS, Group Policy

Data backup and disaster recovery

IT and asset management software

Budgeting and project management

Data center management

Cisco Unified Communication Manager

Technical and performance analysis

MS Office 365, Windows 10, Windows Server 2016-2019, Powershell

Milestone and Lenel OnGuard security system

Technical support for End Users

Virtualization- hypervisor and hyperconvergence

Check Point firewall and VPN administration

Work History

Systems Administrator, 11/2014 to 07/2020

Suncast Corporation – Batavia, IL

Worked in conjunction with desktop support to ensure management and security of all users and system accounts, permissions, access rights, group policies, and storage allocations, in accordance with company directions and best-practices regarding privacy, security, and regulatory compliance.

Implemented and managed SolarWinds IT and asset management software which resulted in better regulatory compliance, cost savings, control over the company’s IT environment, and better IT lifecycle management.

Managed data center functions such as server maintenance, network, wiring design, data backup, firewall, VPN, disaster recovery, testing and analyzing for peak performance.

Successfully migrated End Users from Windows 7 to Windows 10 for security and better end user experience. Upgraded all Cisco wireless access points and controllers to work with the AGV software and automated forklifts reducing labor cost.

Collaborated with Nutanix in implementing hyperconverged infrastructure reducing IT budget by 20%, increased scalability, reliability and efficiency.

Upgraded data management backup from Arcserve to enterprise backup & recovery Commvault reducing licensing and maintenance cost, simplified management, increased recovery time to minutes from hours or days.

Supported 700 end users on 24/7 operation in manufacturing, distribution, and remote offices across US.

Configuration, deployment, troubleshoot, repair, maintain desktops, laptops, mobile computing devices and all IT related hardware and software to End Users.

Systems Administrator, 02/2000 to 11/2014

Dick Blick Holdings Inc – Highland Park, IL

Administration on all retail store servers, point of sales systems and network equipment to include hardware platforms, and client applications.

Implemented best practices, provide troubleshooting suggestions and assist in escalation process to maximize efficiencies and resolution in a timely manner with the Retail POS team.

Manage projects within Retail IT department including purchasing and budgeting.

Responsible for new store opening setup- internal network wiring, configuration and installation of all retail systems.

Administer systems security using Active Directory and Group Policy for all retail employees and responsible for Tier III technical support activities during and after business hours.

Managed data backup and disaster recovery.

Systems Administrator/Re-Engineering Team Member, 01/1993 to 02/2000

Deluxe Video Services Inc. Corporate Office – Deerfield, IL

Technical support on SAP (Systems Applications Product) and WMS (Warehouse Management Systems).

Collaborated with the Price Waterhouse Coopers and Accenture Consulting in testing IT projects including external and internal software development, system integration, and infrastructure upgrades.

Provided network administration to include LAN/WAN troubleshooting and resolution.

Supported 1500 end-users on software, hardware, network, and peripheral devices.

Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

Production Supervisor, 10/1989 to 01/1993

Deluxe Video Services, Inc. – Northbrook, IL

Supervised all production phases, including shipping and delivery

Set and revised production schedules to meet changing demands.

Reduced obstacles and variables to maintain production efficiency, meet deadlines and deliver improvement in productivity.

Resolved personnel and equipment issues quickly to maintain productivity goals.

Education

Bachelors of Science: Business Administration Far Eastern University, Morraine Valley College - Palos Hills, IL, Computer Systems Institute -Skokie, IL- A+ and MSCE, Harper College- Cisco



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