Customer Care Front Desk
Resume:
Telza Amelia Manhica *****.********@*****.***
Candidate profile
I am a dynamic, resourceful and hard-working person with excellent interpersonal skills and the ability to communicate concisely at all levels. A self-starting person who has lots to offer in terms of enthusiasm with the ability to bring high standards to the workplace. A good problem solver who enjoys helping people as much as possible, with excellent customer care and management experience.
Skills
Customer relationships building
Time management
Strong presentation skills
Customer care
Excellent communication skills
Good team management
Work experience
Personnel / Administration officer
Ali Bin Ali Establishment
May 2017- Current
Receive, check and create new employees numbers on ERP system
Prepare and organize employees’ files
Assist employees with leave applications in system and obtaining LPO’S
Prepare documents and assist in Schengen, UK and American Visa applications for company owners and senior managers
Corporate and Finance Manager
CAPAGO MENA Qatar, Doha
Jan. 2016 - Apr. 2017
Manage all corporate customers, ensure their satisfaction is our top priority
Manage and deal with all issues that arise from employees and customers
Report and assist country manager
Manage payroll, cash flow, audit and ensure the company is financially stable
Manage and solve customers’ complaints and issues and guarantee their complete satisfaction
Promote and present corporate service to potential customers
Visa application center supervisor
CAPAGO MENA Qatar
Nov. 2013 – Dec. 2015
Ensure high level of customers satisfaction
Collect and check customers’ visa applications
Collect customers payments and guarantee daily balance match
Supervise all employees’ works and assist them whenever needed
Hire and train new employees considering peak time and seasonality
Secretary and Procurement assistant
FOLDA Qatar, Doha
Dec. 2012- Jun.2013
Prepare and send quotations to customers and suppliers
Assist General Manager in preparing and organizing tenders
Answer calls and direct them according to their needs
Follow up on orders with customers and supplier
Front Desk Coordinator
SOCREMO, Maputo
Nov.2006- Dec. 2009
Supervise and manage a front desk staff of 8 clerks, cashiering and coordinate operations between front desk, back office and management
Control and assist in front desk operations and maintain proper control of cash flow
Manage various front desk tasks in order to ensure exceptional customer service.
EDUCATIONAL DETAILS
BBA Online studying
2017- Current
Banking Technician
Mozambique Banking Training Institute;
2005-2006
Grade 12
Josina Machel Secondary School
2004
Network Skills
Excellent computer skills in the user’s optic of Word, Excel, Power Point, MS Project and Data entry;
Strong communications and presentation skills.
Languages:
English: Excellent, spoken, written and reading
Portuguese: Excellent, spoken, written and reading
French: Good, spoken, written and reading
Contact this candidate