CIRRICULUM VITAE

OF

MAURISHE DESTINY REID

PERSONAL DETAILS

Surname: Reid

First Name(s): Maurishe, Destiny

Id Number: 750-***-**** 089

Contact Number: 061-***-****/ 078-***-****

Address: ** ****erworth Road, Sydenham, Port Elizabeth, 6006 Email address: adhctr@r.postjobfree.com

Car License: Code B including PDP

EDUCATIONAL /QUALIFICATIONS

School Attended: Alabama Senior Secondary School in Welkom Highest Grade: Grade 11

Awards: One Merit award achieved from African Bank for; The most improved Sales Agent

TERTIATY EDUCATION

Institute Attended: Cape Computer College

Qualification Obtained: Certificate – Office Literacy Course Year: 2008

TRAINING COURSES

Course: 2006, Primary Care Training, CPR & Practical Emergency Skills WORK EXPERIENCE

Expense Clerk, AKM Foods, Ring Road, Greenacres

Period: January 2017 to date:

Job Responsibility:

Daily-Intakes: Check prices, code and capture invoices for goods received at stores Daily/weekly/monthly – Check other services orders/invoices. Get authorisation, code and capture

Daily/Weekly - petty cash claims/ Delivery pay-outs: check, code and capture Weekly/Monthly – Requisitions: Check, price and capture journals for stock transfers Weekly: - Staff purchase tax invoices for stock/AOD’s Monthly – Stock sheets: compare qty’s to inventory reports, check prices, capture on stock sheet (spread sheet), record on recurring journals for posting Double check various other stores’ closing stock as confirmation Monthly – create/capture various journals

Liaise with various store Managers regarding queries/stock/invoices etc. Switchboard duty as per roster for lunch time (30 min) to relieve receptionist Assist with various other tasks as required

Senior Call Centre Supervisor at AKM Foods, Mill park, Cape Road, PE Acted as Assistant Supervisor previously

Period: February 2014 to 2017

Duties:

As a Call Centre Supervisor, I oversee 6 Call Centre Operators and ensure that the Call Centre is running smooth and efficiently. On a day to day basis, I handle all customer complaints and queries. I report on a weekly basis to the Senior Management on the production and operations of the delivery department. I am also accountable for drawing up the shift roster for the drivers and call centre staff (scheduling staff weekly). All disciplinary procedures of the Call Centre are my responsibility as well as the office administrative duties. I attend to interviews and appointments of the Call Centre staff. I am also a member of the Employment Equity Committee, ensuring that we comply with the Labour Act regarding our employment equity targets and appointments. I capture complaints, daily stats and orders of the delivery department. All information of new staff including training of these staff, is part of my responsibility. Training of staff, which includes capture daily sales orders, complete spreadsheets with sales and orders per hour, complaint handling, reporting of computer/phone line issues. Attend to performance contracts with staff and attend to one on one performance discussions.

Call Centre Operator, AKM Foods, Cape Road (McDrive) Period: 18th March 2013 to

The main purpose of the job is to answer incoming calls for orders for various stores in different areas. Proactively identify new business opportunities in the Market. Ensure that the customers’ needs are identified and fulfilled efficiently and cost-effectively. Maintain a high level of integrity and ethical standards. Handling of customer complaints. Responsibilities:

● Taking delivery orders via telephone, by adhering to KFC Hospitality standards and ensuring that the orders are forwarded to the relevant KF restaurant that need to complete the delivery process.

● Answer the telephone before the 4th ring and take orders. Process the order, follow order procedures and perform an effective suggestive selling.

● Handle customer enquiries

● Conduct customer survey and sales call back.

● Check that the product level is enough

● Take delivery calls during peak revenues

● Familiar with trade area

Sales Consultant: African Bank, Cleary Park

Contract Period: April 2010 to end of September 2010 MAJOR ACHIEVEMENTS

Self Development

Delivery of excellent customer service.

Set goals and work towards achieving them.

Working in teams

OTHER EXPERIENCE

Computer Skills: Ms Word, Ms Excel, Ms PowerPoint and Office Literacy

(Includes filing, faxing data capturing, customer liaising, administration, effective listening, telephone etiquette, business communication)

INTERESTS/HOBBIES

Reading, listening to gospel music, watching biblical movies, hockey REFERENCES

Mrs Karen Potgieter: 081-***-****/ 076-***-****

AKM Foods, Cape Road, P.E.

Business Number: 041-***-****

SUMMARY OF MAJOR SKILLS

Ability to set goals

Ability to motivate and coach team members

Ability to build constructive relations

Dealing with internal/external customers

Customer service-orientated

PERSONAL QUALITIES/COMPETENCIES

Team work focussed and willing to go the extra mile. Able to motivate others and I am assertive.

Hardworking, proactive, motivated, energetic and a self-starter Team Player

Supervising others

Conflict resolution

Active listening

Problem solving

Contact this candidate