CURRICULUM VITAE

PASCUAL JAPZON BAGO, JR.

Block 3 Lot 10A, Hope Street, Saint Catherine Village

Brgy. San Isidro, Sucat Paranaque City Metro Manila Philippines Mobile No.: +63-910-***-****

Telephone No.: +63 2 705 6110 / +63 2 847 9645

Email Address: adhcsd@r.postjobfree.com / adhcsd@r.postjobfree.com Objective: I am seriously interested in a career not just a job, in a major organization that provides great opportunities for personal challenge in a demanding position and I want to grow in a developing industry and look forward to excellent professional growth that may develop my best skills and abilities in the field of my specialization.

WORK EXPERIENCE

Kuehne + Nagel Inc.

Five E-com Center Pacific Drive Ext. Mall of Asia Complex, Pasay City, Metro Manila Philippines 1300 Date: December 2017 – Present

Customer Service/Retention Executive

Establish and maintain good relationship/rapport with small-medium and spot customers. Build deep understanding of clients' businesses and KN's solutions. Coordinate customer satisfaction surveys Business Management. Create and maintain customer profiles. Execute ask-for-more and win-back initiatives. Identify additional business opportunities among existing clients to increase gross profit (GP) Administration. Support OKAM and/or Operations on adhoc basis. Maintain customer retention tools i.e. transit time matrix, customer database, etc.

System Application: MS Office Applications, SALOG, KN Login, KN FreightNet, SEALOG, CIEL. Barloworld Logistics FZE – Mars GCC FZE

P.O. Box 51799 Jebel Ali Free Zone, Dubai, United Arab Emirates Date: May 2015 – December 2016

Process & Continuous Improvement Administrator

Review existing and new processes. Create or re-write processes as per functions. Coordinate with different functions to understand processes. End to end mapping of process for visibility. Synchronize different systems through processes. Implement continuous improving initiatives. Identify waste in existing processes. Train people on new processes. Support logistics function in other related areas. Generate daily reports and monitor key performance indicators. Handle the stock control in the inventory system with warehouse physical against system stocks. Assist to reconcile and investigate any discrepancies related to stock inventory level. Monitors the daily transactions and movement of the stocks in the inventory and warehouse.

System Application: MS Office Applications, SAP, ERP, WMS, PDLS i

Kuehne + Nagel LLC

P.O. Box 22577 Dubai Logistics City Dubai, United Arab Emirates Date: November 2010 – May 2015

Operational Key Accounts Executive

Responsible in quoting and negotiating rates, handle bookings, equipment procurement and corresponds with overseas offices, agents and clients. Manage deliveries & transportation for cargoes shipments. Manage the tracking shipments with other freight forwarders, brokerage, shipping companies. Monitor shipping routes and analysis of shipping movement and irregularities. Coordinates the delivery plan related to upcoming shipments with concerned parties following the imports/exports procedures and organize workload with the pressure of completing deadlines and frequent interruptions. Responsible for operations in sea freight division for both FCL & LCL import and export shipments with proper coordination with the co-loaders, shipping lines and customers for timely execution of shipments. Handle customer service, attend and promptly reply to customer queries, update the status and arrival of the shipments in Jebel Ali and arrange for schedule of deliveries to customers on time. Obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications. Manage to process the KN ME SOP Seafreight Import & Export and monitor EDI panel and maintain updated EDI. Trigger status codes, shipment routing with KN Origins. Proactive shipment updates to customers preferably by E-mail (KN Login Monitoring & CIEL). Ensure that customer satisfaction is achieved by solving problems efficiently and satisfactorily. Control drivers, messengers, requests, deliveries & orders. Communicate & work with all vendors, suppliers, agents & government agencies to facilitate the export objective while ensuring accurate accounting functions relating to billing, distribution & collection of funds. Create and maintain profitability sheets, cooperate with billing team and ensure GP is achieved as per profitability sheets. Adhere to credit control guidelines and follow up on the same. Establish effective communication and relationships with customers, contractors and national & international offices worldwide. Ensure that excellent levels of housekeeping are maintained in the covered department with proactive communication. Report all the day-to-day activities within the trade lane to the assigned department. Responsible for customs documentation and Import & Export rules. LC documentation, legalization of documents with the government authorities and other customs formalities. Process B/L and manifests. Maintains Tracking Shipment, Job Folders, Job Costing, and Invoicing & Collection of payments from customers. System Application: MS Office Applications, CIEL (Computer Integrated External Logistics) KN Login, ACON New, Dubai Trade.

Toll Global Forwarding UAE LLC

P.O. Box 35038 Dubai, United Arab Emirates

Date: August 2009 – October 2010

Operations Assistant / Coordinator

Handling operations in both Sea & Air freight for LCL & FCL shipments. Handling import operations, tracking and routing of the shipment. Assist in quoting rates and sending routing orders. Obtaining orders picked up from the suppliers and executing shipments. Assist in tracking shipments and providing alternative information. Responsible with inter office operations for import & export rates, booking shipments arranging documents / vehicles and checking / verifying documents. And process of customs clearance for all the shipments. Interacts with customers to provide them the information to address inquiries regarding products and services. Liaison with different departments within the company to facilitate shipments. Sending cargo arrival notice, status updates to customer & help resolve any customer complaints & issues. Reporting to principal level for operations and slot bookings. Priority the bookings under credit facility. Correspondence with principal, agencies, customers & lines on day-to-day issues and shipments. Coordination with our global overseas agents and offices for the rates, collecting cargo, booking and execution of shipments. Manage liaison with suppliers and origin stations. Monitoring hazardous cargo bookings in consultation with DG approval department. Handling billing & collection for invoicing of the job closed weekly & monthly. System Application: MS-Office Applications, MS-Outlook, Freight System ii

A.P. Moller Maersk Group – Damco UAE FZE

P.O. Box 17057 Jebel Ali Free Zone Dubai, United Arab Emirates Date: July 2006 – July 2009

Customer Service & Operations Executive

Assist manager to ensure Value Added Services (VAS) targets are met with and delivered. All quotes and acceptance to be filed and maintained until expiry. Manage & Process E-Clearance and Customs Documentation for Import & Export cargoes in free zone. Proactively advice customers with any delayed documentation and resultant cost factors and ensure better operational efficiencies. Ensure documents are collected in time from customers and job folders are maintained as per agreed procedures. Coordinates and execute timely clearance of shipments from customs and provide updates to customers on daily basis. Proactively advice customers of any discrepancy in documentation within the day of receipt of documents. Responsible for coordinating with the Transport Company to quote the best rate and arrange for delivery of the container & goods in a fast and effective manner. Internal Operating Procedures and Standard Operating Procedures for specific accounts in place at all times. Complete the Job costing and Invoicing within 24 hours from job completion. Maintain Job Folders as per local and global guidelines. Ensure timely dispatch of invoices to customer. Organize Customs documentation and co-ordinate inspections. Report Weekly/Monthly volumes and CM1 (Profit) and ensure timely payments of supplier invoices. Identify potential delays and any consequential cost variations for all assigned jobs and thereby ensure operational cost control. Interact on a timely manner with shipping lines, third party services providers to ensure smooth flow of operations and achieve guaranteed service delivery. Interact with service providers and identify areas of operational cost reductions and advice VAS Management of the same. Provide active recommendations to the operations management in speedy executions of job and time saving measures. Assist operational team in expediting the clearance and delivery process, lead time and thereby achieve higher customer satisfaction. Actively support Management in delivering the overall targets of VAS product. System Application: RKEM, RKDS, MODS, CICS, ICB, APM Mail, E-Clearance/DP World MIRSAL, MS-Office.

Eros Electricals LLC

P.O. Box 1184 Dubai, United Arab Emirates

Date: February 2003 – February 2006

Logistics & Distribution Officer

Logistics planning and controlling, handling supply chain management, supervising the receipt & documents for dispatch of products to clients & dealers in an efficient and cost effective manner. Coordinates with different divisions within the company to ensure optimum inventory & reduced delivery timings. Setting up processes & systems and their implementations. Allocating and managing staff resources according to changing needs. Analyzing data to monitor performance and plan improvements. Ensure adequate inventory levels for shipments gather & analyze stock data. Organize

& controlling the order cycle & associated information systems. Process transaction of Imports & Exports merchandise. B/L. Manage multi point stores & dispatch center, then coordinates Duty Refunds, Documentation, Shipping and Custom Clearances. Provide all necessary MIS reports to other departments for verification & references. Supervise computerized inventory control & movements in warehouse, distribution and other related areas. Responsible for inventory movement confirmation. Coordinates the receiving of goods from outside vendors and shipments from other country. Orders supplies necessary for completion of tasks. Develops and coordinates a crosstraining program for employees. Forecast to sales & customer service transactions. Monitors & supervises of materials received inbound & outbound from Hitachi, Taurus, Lennox, Samsung Items & Telephones from various destinations, controlling the labors, operators and drivers, controlling overtime, preparing checklist, taking daily inventory reports & giving reports, other office administration, follow-up with concerned departments, daily correspondence like e- mails, faxes & phone transactions. Evaluating training needed and providing the training motivating and guiding to team members to achieve desire goals and effective results. Action in submitting reports. iii

System Application: MS-Office Applications (Word, Excel, Powerpoint & Outlook) Warehouse Management Systems (WMS), CITRIX, New Orion System & Oracle Discoverer, Barcoding System SKILLS AND INTEREST

§ SAP. ERP. CIEL (Computer Integrated External Logistics). SALOG. KN Login. Acon.

§ Logistics, Supply Chain, Warehousing & Distribution, Material & Inventory Management

§ New Orion Applications & Warehouse Management Systems (WMS), Oracle Discoverers. Citrix. Brio Query Explorer, Nerdd2.7, Bar Coding System. SOP & Continuous Process.

§ MS-Office (Word, Excel, Powerpoint, Access, Outlook). Internet, Email, Port Systems.

§ E-Clearance, Customs Documentation for Import & Export Rules, LC documentation, Harmonized Codes, Commodity acceptance levels. Import & Export, Sea & Air Freights, Shipping, Vessel/Port Operations & Planning and Import & Export. Customer service and Demand Planning. EDUCATION

] Bachelor of Science in Information and Computer Science Major in Management Information Systems

University of Cebu, Cebu City Philippines

PERSONAL PROFILE

Date of Birth : September 23, 1977

Place of Birth : Villareal Western Samar, Philippines Nationality : Filipino

Religion : Christian

Gender : Male

Date of Availability : As Soon As Possible

Language Known : English, Filipino, Spanish, Urdu/Hindi CIVIL SERVICE ELIGIBILITY

Ø Career Service Professional Eligibility

REFERENCE

v Available Upon Request.

iv

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