LV. Swaminnathan

Chennai, India +91-44-225***** / +91-900*******

adhcqm@r.postjobfree.com LinkedIn

Objective: Head of Learning & Development

Result-driven leader, expert in banking operations, HR, change, and innovation management worldwide.

Summary: Business astute and accomplished executive with extensive experience in turning around business through learning, development, cost savings, training, induction, and resources optimisation within complex environment of Financial, Banking, Insurance, Professional Service, E-Commerce, and IT Consulting institution globally. Instrumental in steering CSR Budget, Teams, NGO relationships, operations, as well as MIS. Demonstrated success in improving productivity, building capability, and enhancing quality of banking products/services by delivering and leading training on banking basics, soft skills, and technology (Finacle). Track record of managing retail banking processes such as ATMs, Forex, trade finance, overdrafts, clearing, accounts, and teller operations. Keen focus on employee welfare, market penetration, change for improvement, business development, and compliance with laws. Possess M.Phil. Degree in commerce.

Highlights of Expertise

Training & Induction

Bank Operations

Content Development

Regulatory Compliance

Learning & Development

Change Management

Sales & Marketing

Driving Execution

Risk Mitigation

Performance Management

Financial Management

Project Management

Stakeholder Engagement

Strategic Planning

Business Development

Process Improvement

E Learning & Commerce

Corporate Social Responsibility

Career Experience

Fincare Small Finance Bank, Bangalore, India

Led teams for Training and CSR; introduced Learning and development environment in tight budgets. Evaluated performance at every step for maximum productivity.

SENIOR GENERAL MANAGER (Training & CSR) (2017 to 2020)

Delivered constructive training and guidance on Functional, Skill, and Technology processes. Validated product and procedures from senior executives. Created training material as per processes in collaboration with content team while complying with RBI guidelines. Assisted training team in communicating GPTW related surveys across regions. Improved training standards through feedbacks by visiting regional locations.

Supported Disha Microfin Ltd during conversion into small finance bank “Fincare” by training management.

Covered necessary topic such as AML, CFT, KYC, IT Cyber security, Customer service, Banking Ombudsman, and POSH.

Downloaded content on mobile phone to remote locations through Moodle app.

Implemented online video based training sessions during COVID19 pandemic, cluster based quiz in WhatsApp and Kaizala groups, MIS formats, and informal New Hire Orientation with normal induction.

Sunshine Kareer, Chennai, India

Increased staff productivity of multinational organisations by providing training on CSR and relevant skills. Orchestrated sessions and team exercises to update employees on bank goals and procedures.

FOUNDER AND FREELANCE TRAINER (2014 to 2016)

Steered workshops and programmes of corporate training in Bank of Baroda, Indian Bank, IDBI Bank, KVB, CUB, Scope International, and Hyundai Motors India Ltd. Collaborated with cross-functional team and senior management and built strong relationships with key stakeholders.

Improved top line and bottom line management by delivering sales, customer service, performance, and soft skills training while maintaining compliance with stakeholder requirements.

Fast Ltd. NIIT-IFBI, Lagos, Nigeria

Provided consultancy on development of skilled professionals within banking industry.

FACULTY & TERRITORY DELIVERY CONSULTANT (2013 to 2014)

Implemented improved procedures for changing times. Supervised training sessions for management trainees of Enterprise bank with set guidelines at Lagos, Nigeria across banking and professional skills in accordance with African and global markets. Mentored graduates after screening and selection for attitude/aptitude. Supported graduates in Nigeria to be employable in banks.

Directed training session for 75 participants for 21 days from Enterprise bank, Lagos Nigeria for Fast Ltd; received exceptional feedback.

Served as advisor to the M.D. on business operations and training programmes of Fast Ltd. NIIT-IFBI.

Sunshine Kareer, Chennai, India

Devised vision/mission statements and strategies; discovered training opportunities in corporate world and banks.

FOUNDER AND FREELANCE TRAINER (2008 to 2013)

Determined training gaps in interaction with HR and departmental heads. Implemented relevant training programme with standard content and received feedback from clients; shared with HR for details analysis. Monitored billing, payments, and overall cost reduction procedures. Developed strategic agility in organisation while collaborating with teams.

Represented young Indians, Confederation of Indian Industry in U.K while serving as founder of start-up.

Orchestrated KYC, AML, management, soft skills, marketing and overview of banking international scope trainings sessions for Branch managers, operations managers, and Staff officers at HDFC Bank, Scope International, IDBI Bank, Hyundai Motors India, Bank of Baroda, Indian bank, City Union Bank, Karur Vysya Bank, IFMR, IFBI, small start-up, BOB, KVB, CUB, LVB, SIB, as well as Finacle TTT for IFBI.

Additional Experience

GENERAL MANAGER Disha Microfin Ltd

CLUSTER BRANCH MANAGER (CHIEF MANAGER I) ICICI Bank

CLERK CUM CASHIER State Bank of India

Education & Credentials

M. Phil: Bharathidasan University, Tiruchirappalli, India

MBA: Indira Gandhi National Open University, Delhi, India

B.com: Bharathidasan University, Tiruchirappalli, India

MFM: Pondicherry University, Pondicherry, India

Certification: Professional CSR, IC 33 & 38, D.I.T.M, JAIIB

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