Resume

Mobile No. 925-***-****

Durga Prasad Vuppala

Sr. Service-now Developer,

adhcqf@r.postjobfree.com

SUMMARY

IT professional with total experience of 9+ years of relevant experience in the field of ITSM and SQL developer. Extensive knowledge and experience in implementation and Administration of Service-Now, SQL.

Around 7+ years of experience as a Service-Now suite developer, ServiceNow administrator and Sr. ServiceNow Cloud Automation/Orchestration Developer.

Around 1+ years of experience as a SQL Developer.

Certified ServiceNow Administrator.

Certified ServiceNow Implementation Specialist.

Certified ServiceNow Application Developer.

Experience of end to end implementations in ServiceNow platform

Experience with the other ITSM frameworks like BMC Remedy and HP Service Desk

Excellent hands on experience with the ITIL process in ServiceNow: Incident Management, Problem Management, Change management, Knowledge Management, Project Management

Experience in creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow

Experience in Implementation, customization, Managing the forms for various ITIL process

Experience in integrating ServiceNow with Java based Web Services, Tally, BMC Remedy

Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles

Experience in Implementing SSO using SAML2.0 protocol.

Experience in migrating the changes across various environments using Update-Sets

Experience in loading the data into ServiceNow using Import Sets

Expertise on creation of workflows for Service Catalog items in Service-Now.

Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow

Experience in designing and implementation of workflows using ServiceNow workflow editor

Experience in generating the reports in ServiceNow as per the requirements of Client.

Experience in working with Fuji, Helsinki, Istanbul, Jakarta, Kingston, London, Orlando versions of ServiceNow

Experience in integrating ServiceNow with third party tools such as Azure, AWS, Solarwinds, Sensu, Splunk.

Strong knowledge and experience in all the phases of SDLC

Practical Knowledge on Ansible, Python, NodeJS programming languages.

Created ansible playbooks and developed pipelines to run the ADO jobs on Azure.

Experience in data modelling, data migration concepts, SQL, PL/SQL programming

Very Good Knowledge in HRMS Module and ATF Tool.

Knowledge on several other applications like SAM, ITAM, ITBM, CSM, ITOM, SecOps, Integration Hub in ServiceNow Platform.

Good Confidence on Self-learning new features of ServiceNow coming up in future.

Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.

Configuring notifications through events and records.

Experience in various software development practices Agile, Waterfall, Kanban etc.

Excellent analytical, problem solving and communication skills

Good knowledge of CMDB, Service Watch and Asset Management Services like Business Services and Configuration item relationships.

Worked on Service Mapping to get various Business Service information.

Responsible to give KT'S or knowledge session to the client and the team members about the work done.

Good understanding of object-oriented analysis design and application development.

Strong team player, ability to work independently and in a team as well, ability to adapt rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.

Enthusiastic and Ability to learn new technologies.

Technical Skills

Tools: ServiceNow, ITSM Suite, ITOM.

Languages: C, C++, Java, HTML, JavaScript, SQL, Type Script, nodeJS.

Databases: Oracle 10g, SQL Server 2005

Application Servers: Apache, Tomcat, Web logic

Operating Systems: Windows 7, Windows 2008/XP, UNIX

Cloud Environment: AWS, Azure, VM Ware

Automation Tool: Ansible Tower, Python

Version Control Tool: GIT

Business Intelligence tools: SSIS, Tableau.

Education

Master of Business Intelligence and Analytics from Saint Joseph’s University, Philadelphia, U.S.A.

Master of Business Administration from Sunderland University, London, U.K.

Master of Computer Application from Osmania University, Hyderabad India.

PROFESSIONAL EXPERIENCE:

Chevron, San Ramon, CA

Sr. ServiceNow Cloud Consultant

Dec 2018 – Till Date

Roles and Responsibilities:

Configure ServiceNow UI forms as per client's requirement.

Implementing Self Service Catalog Item based on Requirement from different team as they are facing huge number of support tickets. Eventually give them solution after taking requirements build some Orchestration Workflows for automation.

Create Activity Designer for automation.

Create Rest Method to integrate with third party applications and Azure Portal to create Certificates, Resource Groups, Key Vaults, give permission to resource groups.

Create various Script Includes, Business Rules, Client Scripts, UI Policies and Data Policies.

Write catalog Client Scripts and UI Policies to make Client-Side changes.

Migrate code between different QA and Prod environments using Update Sets.

Create catalog items and added to categories.

Create templates, email scripts to email notifications.

Create Workflows for the approval processes.

Create Orchestration workflows to implement automation using Power shell, Rest activities to do tasks in other tools.

Secure the Custom Tables and Applications using ACLs.

Install and Configure MID Server in a ServiceNow Instance.

Implement LDAP Integration with ServiceNow Instance to import Users, Groups data.

Review and understand how the Cloud Provision Works with the Orchestration module of ServiceNow Platform.

Write Azure Ansible Pipelines to Provision resources using payload context generated from ServiceNow Catalog forms.

Write nodeJS code to generate endpoint to carry payload from servicenow to store in cosmoDB and trigger respective Azure Pipeline send back status of the run.

Write Script file in Power shell and use them in Orchestration workflow.

Work on Cloud Management Application to create BluePrint Catalog Items.

Create Service Account for different Azure, VM ware accounts and discover Regions.

Import CFTs, ARM template to create Resource Blocks and Blueprints as per client requirements.

Create Policies for approval to provision Catalog Items.

Create Permissions to different users for different Blueprint Catalog Items.

Work on Cloud Discovery for AWS, Azure, Ansible, VM Ware to retrieve resource from respective Portals.

Work on DISCOVERY and set up mid servers and check for the connectivity.

Work on Service Mapping to get information about Business Services.

Set up Discovery Module to load Configuration Items and Relationships into ServiceNow

Work on loading the Applications and relations into ServiceNow using import sets.

Create both Buttons and Context Menus on form and lists using UI actions.

Create UI pages to use them in catalog items, implemented using UI scripts.

Work on creating Transform maps to map fields from staging table to target table.

Work on Service Portal to implement Widget, Pages, Instances, Angular Templates, Factors, Services using CSS, HTML, Boot Strap, Angular JS, Glide APIs.

Write Transform scripts to make necessary changes to data imported.

Experience with Web Development using Java Script, Jelly, CSS, and HTML.

Environment: ServiceNow London Version, Madrid Version, JavaScript, HTML 5, CSS, Angular JS, Boot Strap, Windows 7.

8K Miles, Pleasanton, CA

ServiceNow Consultant

July 2017 – Nov 2018

Roles and Responsibilities:

Configured ServiceNow UI forms as per client's requirement.

Worked on core configurations like SSO and LDAP Integrations.

Created various Business Rules, Client Scripts, UI Policies and Data Policies.

Created and configured the SLAs for task table as per the requirement.

Wrote catalog Client Scripts and UI Policies to make Client-Side changes.

Migrated code between different QA and Prod environments using Update Sets.

Created catalog items and added to categories.

Created Process flow bar, Formatters, Annotation for forms as per the business requirement.

Created templates to email notifications.

Created the Workflow for the approval processes.

Secured the Custom Tables and Applications using ACLs.

Installed and Configured MID Server in a ServiceNow Instance.

Implemented SSO using SAML2 Protocol.

Implemented LDAP Integration with ServiceNow Instance to import Users, Groups data.

Review and understand how the Cloud Provision Works with the Orchestration module of ServiceNow Platform.

Integrated ServiceNow with Dome9 tool to create incidents in ServiceNow.

Worked on Cloud Management Application to create BluePrint Catalog Items.

Imported CFTs to create Resource Blocks and Blueprints as per client requirements.

Created Policies for approval to provision Catalog Items.

Created Permissions to different users for different Blueprint Catalog Items.

Integrated with third party application such as Splunk, Sensu to raise the incidents for any alerts.

Worked on DISCOVERY and set up mid servers and check for the connectivity.

Worked on Service Mapping to get information about Business Services.

Created inbound Scripted Web Services and script include methods.

Set up Discovery Module to load Configuration Items and Relationships into ServiceNow

Worked on loading the Applications and relations into ServiceNow using import sets.

Created both Buttons and Context Menus on form and lists using UI actions.

Created UI pages to use them in catalog items, implemented using UI scripts.

Worked on creating Transform maps to map fields from staging table to target table.

Wrote Transform scripts to make necessary changes to data imported.

Created various reports on Incidents, Change Management, and SLA for breaching purposes.

Experience with Web Development using Java Script, Jelly, CSS, and HTML.

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

BJ Services, Tomball, TX

ServiceNow Consultant

April 2016 – June 2017

Roles and Responsibilities:

Installed and Configured MID Server in a ServiceNow Instance.

Implemented SSO using SAML2 Protocol.

Implemented LDAP Integration with ServiceNow Instance to import Users, Groups data.

Review and understand how the Cloud Provision Works with the Orchestration module of ServiceNow Platform.

Reviewed the features available with Orchestration module.

Created accounts and Region with Amazon web services and added to the ServiceNow Instance.

Created catalog items and added to categories.

Created templates to email notifications.

Created the Workflow for the approval processes.

Created custom workflows to create stacks in Amazon Web Services

Migrated code between different QA and Prod environments using Update Sets.

Created users, groups, user roles by integrating with LDAP and provision into ServiceNow.

Integrated with third party application such as Data Dog to raise the incidents for any threshold value meets.

Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.

Worked on Service Mapping to get information about Business Services.

Created various Business Rules, Client Scripts, UI Policies and Data Policies.

Installed and Configured MID Servers in a Clustered Environment.

Created inbound Scripted Web Services and script include methods.

Set up Discovery Module to load Configuration Items and Relationships into ServiceNow

Customized ServiceNow forms as per client's requirement.

Created and configured the SLAs for task table as per the requirement.

Wrote catalog Client Scripts and UI Policies to make Client-Side changes.

Created both Buttons and Context Menus on form and lists using UI actions.

Worked on creating Transform maps to map fields from staging table to target table.

Wrote Transform scripts to make necessary changes to data imported.

Created various reports on Incidents, Change Management, and SLA for breaching purposes.

Experience with Web Development using Java Script, Jelly, CSS, and HTML.

Secured the Custom Tables and Applications using ACLs.

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

Wipro, Hyderabad.

Service-Now Developer

Duration: October 2015 to December 2015

Project Description: Migrated Lotus Application into ServiceNow Instance and Resolve Daily issues come in Excel sheet and Implementing CMDB module.

Responsibilities:

Created functional and technical specifications documents for various Service Now modules

Development of Service Catalog which includes creating new Catalog Items, Designing Workflows and Execution Plans.

Integrated Service Now with BMC Remedy using SOAP Messages. Incidents created in Service Now are propagated to BMC Remedy.

Integrating Service catalog module with “Net Cool” monitoring tool using Web Services and fixing the issues which come up while the tolls are getting interacted.

Created Order guides for New Consultants, Employees and Interns and integrated with Portrait to create new hires in the target system.

Created inbound Scripted Web Services to update catalog requests with PO Number from Tally.

Created complex Work Flows for both standard and nonstandard catalog items.

Installed and Configured MID Server in a Cluster.

Created Scheduled Imports to load User data into Service Now using Import Sets and Transform Maps.

Implemented Single Sign On (SSO) using SAML 2.0

Created various Business Rules, Client Scripts, UI Policies, Data Policies and UI actions.

Worked with Access Control List (ACL) Rules.

Implementation, Customization and Maintenance of ITIL Modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now

Created and secured Reports Using List, Bar and Pie charts.

Migrated code between environments using Update Sets.

Created Email Notifications on Incident, Problem and Change modules.

Writing Catalog Client Scripts and UI policies to make client-side changes.

Coordinating the Instance upgrade activities.

Involved in Cloning activities like raising the request for cloning and excluding some tables to not come under cloning.

Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.

Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.

Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5

Worked on UI Macros to create pages as templates on requirement from the stake holders

Configured multiple forms for Asset module using Configuration Management Database.

Resolving typical Users access and roles issues by checking active directory and users table.

Pulling reports and scheduling the reports as per the client requirement.

Creating database views to pull the reports on variables which are being used by catalog items.

Creating the UI Pages to use them in catalog items, implemented using UI scripts.

Creating Knowledge articles to document the steps in creating the catalog items.

Working on different kinds of variables and variable sets.

Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.

Writing script includes invoking them in reference qualifiers or Variable Scripting.

Environment: Service Now, JavaScript, HTML 5, and Windows 7.

DSS Soft Tech

Service-Now Developer

Duration: May 2015 to October 2015

Responsibilities:

Discussing the business requirements with clients and documenting them into process requests.

A Service Now expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Content management

Built forms from scratch along with advanced customizations at the level of UI Macros/UI page as per the complex requirements.

Created a lot of Client Scripts/UI policies also with a lot of high-level customizations like attaching a custom events and DOM-injection with JQuery and Prototype.

Created many standard Workflows which are being re-used and propagated and handled many custom events.

Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules

Created many scripts which includes, Business rules (Server Side Code) and modified OOB

Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.

Good knowledge on Single Sign on and event based integrations.

Setting up Configuration Management from scratch defining the CI classes and their relationships.

Created complex transform scripts in transforming the data into the SNOW database.

Create generalized framework for repeating problems and incidents.

Design and Implementation of service requests through service catalogue in service now.

Creating scheduled tasks, monitoring the ticket queues and generating statistics.

Working knowledge of Knowledge articles, incidents, CMDB and dictionaries.

Creating catalogue items, workflows, inbound emails actions and update sets for service requests.

Environment: Service Now, JavaScript, HTML 5, Windows7.

Thirdware Technology Solutions.

Technical Specialist

Duration: July 2014 to April 2015

Axalta Coating Systems is seeking a partner to provide services to develop and implement a solution that will be the replacement of the GCAP (Global Collection and Allocation Process) system for Internal financial Reporting and also for Inter Company Reconciliations that will replace 3 applications GICR, GTDB, DDAC built on a contemporary platform/application stack with enhanced functionality addressing key business requirements. Ameri was engaged to understand the existing application landscape, legacy GCAP, GTDB, GICR & DDAC application, and requirements for the new entity and prepare an approach, roadmap and future state view for replacement of GCAP, GTDB, GICR, DDAC systems for IMRS(Internal Management Reporting System) and AITRA (Axalta Intercompany Transaction and Reconciliation Application).

Responsibilities:

Created SSIS packages and optimized them to the fullest depth to reflect required business logic to implement designed ETL Strategy.

Efficiently managed ETL packages by creating checkpoints, transactions, configurations and deployed it on the production server using push and pull deployment methodology.

Developed complex T-SQL queries using joins, stored procedures, used defined functions to transform the data from the Source to destination based on the business requirement.

Developed Dynamic packages using SSIS and Implemented both Full and Incremental Data Loading

Performed data mapping and transferred data from staging tables to database tables using SSIS transformations.

Experience in creating SSIS packages using proper control and data flow elements with error handling.

Loaded transformed data into dynamically named flat file destination

Ensured data integrity is maintained

Scheduled & Maintained ETL packages in terms of data validation and consistency.

Performed Unit testing, integration testing and assisted in user acceptance testing and created documentation for the same

Knowledge and practical experience in developing/debugging DTS and SSIS packages.

Deployed the SSIS Packages from development server to production server

Environment: SQL Server 2008 R2 Enterprise / SQL Server 2012, SSIS.

SPEECH-SOFT UK Limited.

SQL Server Developer

Duration: July 2013 to March 2014

As an NHS organisation, the Norfolk and Suffolk NHS Foundation Trust is part of the National Health Service in the area. The trust provides specialist mental health services. The trust also works in partnership with other statutory and voluntary agencies (such as the County Councils, and local Housing Associations and charities) to ensure a comprehensive service to the local population.

Responsibilities:

Gathered business requirements, definition and design of the data source, data flows and data quality analysis, and worked in conjunction with the data warehouse architect on the development of logical data models.

Created SSIS packages and optimized them to the fullest depth to reflect required business logic to implement designed ETL Strategy.

Efficiently managed ETL packages by creating logging, checkpoints, transactions, configurations and deployed it on the production server using push and pull deployment methodology.

Developed complex T-SQL queries using joins, stored procedures, used defined functions to transform the data from the Source to destination based on the business requirement

Developed Dynamic packages using SSIS and Implemented both Full and Incremental Data Loading

Performed data mapping and transferred data from staging tables to database tables using SSIS transformations.

Experience in creating SSIS packages using proper control and data flow elements with error handling.

Loaded transformed data into dynamically named flat file destination

Ensured data integrity is maintained

Scheduled & Maintained ETL packages in terms of data validation and consistency.

Performed Unit testing, integration testing and assisted in user acceptance testing and created documentation for the same

Environment: SQL Server 2008 R2 Enterprise / SQL Server 2012, SSIS.

Repa Limited, UK

Software Engineer

Duration: April 2011 – June 2013

Provides finance to individuals for repair or construction or renovation of the old or new apartment or house. It also offers finance on the existing property for personal or business matters.

Responsibilities:

Worked on MS SQL Server tasks such as data loading, batch jobs, BCP, DTS, and Indexes.

Involved in requirement gathering, analysis, design, development, change management, deployment and user training.

Coordinated with the front-end developer to put those into business rules.

Wrote stored procedure to check some of the rules at the backend at the time of entering data.

Performed troubleshooting operations on the development servers.

Worked on complex data loading, while loading the data I did data cleansing and data loading.

Extensively used joins and sub queries to simplify complex queries involved with multiple tables.

Environment: MS SQL Server 2000, Visual Basic.Net, ADO.net, HTML, Crystal Reports.

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