Store Manager Customer Care
Resume:
REINE SMITH
Cheraw, SC *****
adhcpi@r.postjobfree.com
adhcpi@r.postjobfree.com
OGJECTIVE: To Obtain a Full Time Permanent position with a corporation that has room for growth and opportunities.
SKILLS:
CLERICAL:
Excel Data Entry Reverse 10 key Schedule view Word 10 Key Wasp Programs ERP Computer Program. ERS (IRS) IDRS- IRS computer sys.
Filing Microsoft Scan Optics (IRS) Pacmis Computer Program
Accounting C/S Verifications Unemployment Verifications
Security Access Appointment Scheduling Call Back Verifications
MANAGEMENT:
Interviewing Petty Cash Supply Management Training Employee’s
Payroll Submissions Productivity Monitoring Telemarketing
Employee Goal Setting Script Writing Productivity Improvement
Employee Improvement Opening Business Closing Business
Customer Monitoring Employee Reprimands Employee Terminations
Customer Reporting Operation of Outbound Call Center (7 to 25 employees)
Retail Store Landscaping Business
CUSTOMER SERVICE:
Telemarketing Serve Safe Permit Front Office Work
Scheduling Problem Management Excellent Interpersonal Skills
Problem Solving Works Well with People from Various Cultures
Order Taking Able to Communicate in Spanish
Willing to do whatever it takes to Help Customers and Get Job Done
OTHER:
Cash handling Great Attitude Unload Trucks Self Discipline
Dependable Meets Deadlines Heavy Labor Detailed Oriented
Shipping & Receiving stocking Reliable Steady & Fast Worker
Good Time Management Build Display Tables Deep Fryer & Hot Grill
Cooking & Preparing Multiple Food Orders Order Taker Account Verifications
EMPLOYMENT:
IRS : TAX EXAMINER—ERS DEPARTMENT. 3/06/2017- PRESENT
I Edit, correct and process a variety of business tax forms. I use various different computer programs, such as IDRS, EUPP, Dual screens. I search for transcription and other various errors, I follow government guidelines to insure the forms are correct and processed on time.
TELEPERFORMANCE: INBOUND SALE CHAT REPRESENTATIVE 12/05/2014—4/2017
To assist customers that chat in with their orders, upgrades, trade INS of their mobile devices for AT&T. To achieve goals that are set by management. To assist customers with their accounts through a security verification process . I have also volunteered in the recruiting dept. I helped with testing, interviewing and various other recruiting details.
FAMILY DOLLAR: STORE MANAGER 08/2008-12/2014
I was responsible for the entire store, making schedules, accounting- invoices compared to billing statements, unloading trucks and pushing freight to the sales floor, making sure all employees adhere to cooperate rules and regulations, loss prevention – controllable & non- controllable theft.
HOMEDEPOT : INBOUND CUSTOMER CARE 8/2012-8/2013
To take calls from whole sales looking for certain projects and items for home repairs and to help them find the items for their projects, (all of the plumbing products- faucets, toilets, and all of the housewares products). Analyze their bills and find discrepancies and correct them
FUTURES THROUGH TRAINING (HEAT PROGRAM): CASEMANAGER 10/2008-7/2012
I met with clients that needed intervention on how to lower their utility bills. Sitting down & analyzing why they are in a crisis. Set up goals to put in place a budget, financial counseling and other resources as needed to prevent further crises in the future. Answer phones, set up appointments retrieve messages, call backs for 48 hour shut offs. I would put files in order and file them as needed. Pull files as needed on a daily basis for appointments, Call utility companies and pledge state funding to get utilities back on for clients.
AFFINITY MARKETING /GLOBAL TRAVEL NETWORK: MANAGER 05/2005-10/2008
I managed 7 to 25 Employees in an outbound/Inbound call center. I would make Microsoft Excel/ word reports and documents on a daily basis of activities of the center/ employees / and payroll. I would submit payroll and keep track of hours worked. In charge of petty cash, bonuses, and all money of the company. I would interview, c=screen, and hire potential new employees. Train, retrain, reprimand, write-ups and fire employees. Do ongoing training, book reservations for clients. Call back customer that canceled to rebook. Monitor employee’s calls and productivity. Scrub numbers against a National Do Not Call database.
TRENDWEST/ MARKETSTAR: APPOINTMENT SETTER /OPERATOR 0 6/2003-4/2005
I was the top Rep in our phones sales office. Was responsible for making appointments for seven different resorts in 7 different locations. I would call owner referrals, promo’s, retours, and Co-reg leads, I would talk to various people and deal with many different attitudes on a daily basis. I have Great Customer Relationships and a Great Attitude with my customers. I would also do the duties of an assistant manager, when the management staff was not present.
REFERENCES:
Sandi Keyes futures through Training Ogden 801-***-****
Kevin Adams Family Ogden 801-***-****
Raul Smith Family Ogden 435-***-****
Rhiannon Rodriguez Family dollar Ogden 385-***-****
Contact this candidate