Mark Ryn

519-***-****

adhcms@r.postjobfree.com

Professional Profile

I am an experienced and driven IT Professional with well over 10 years in the field. I have a background in IT, Business and Accounting with experience in ERP/ CRM Systems. In addition I have 3 years experience as a Sage Intacct Consultant as well as over 5 years in total ERP/ CRM experience.

I specialize in ERP implementation, migration and solving complex problems in Canada & USA. I also provide administration, support & troubleshooting services as well as training to every level of stakeholder. My strong business analytics skills in IT and Accounting Systems makes me the ideal candidate to and act as a primary source of knowledge and expertise for all IT & ERP/ CRM Business Solutions. I have strong self-motivation which allows me to improvise or adapt/ learn very quickly due to my commitment to excellence and pride in my work. In addition to my highlighted experience, I have worked with private clients on smaller projects in the interim on a professional level and have exposure to a variety of business environments.

ERP Proficiencies

•Sage Intacct (Cloud-Based ERP)

•Development/ Consultant

•Sage 300 & 500 [ACCPAC] ERP

•Consultant

•Oracle NetSuite

•Consultant

•Crystal Reports

•Participation in Testing & UAT Support, Etc.

Professional Competencies

•Microsoft SQL Server Database Administration

•Microsoft Windows XP, 7, 10 OS Troubleshoot & Support

•Microsoft Office (365, Word, Excel, Outlook, Etc.)

•Broad SLA fulfillment abilities

•MS Teams, Slack, Discord, Etc.

•VMware, Citrix, LogMeIn, Secure VPNs

•Experience in Manufacturing, Materials, Production Planning, Distribution & Sales

•Constantly learning industry changes and applying them to optimize effectiveness

•Ability to learn a new concept and apply it

Experience

October 2018 – May 2019

Business Consultant (Sage ERP)

Net@Work, NYC (Windsor, ON Canadian Branch)

Role: IT & ERP Business Consultant (Industries: Manufacturing, Non-Profit, Horticulture, Etc.)

•Sage 300 ERP System Implementation & Support (On-Site & Remote)

•Certified Sage Consultant (Broadly certified in Sage 300 ERP, CRM, Intelligence, Crystal Reports, Microsoft SQL Database Administration & Financials).

•Business Workflow Analysis & Planning

•Remote and On-site training to assist clients with a range of issues or assisting them to complete Period/ Year-end procedures, Payroll implementation, troubleshooting & general administrative duties

•Support clients with a range of issues (i.e. Customization, Troubleshoot, Administration)

•Communicate via email/ phone, provide follow-ups & update tickets

•VMware to test & train Users or visually presenting solutions/ examples to clients

•VPN utilization to secure connections (Remote Support sessions & Secure Access to client systems)

•Develop training and user manuals and conduct training sessions for end users.

•During my last ERP project implementation I worked on, some of my duties included conferences with the CFO and other various Executives to determine how best to consolidate and harmonize their old and inefficient systems into a single solution that would encompass every aspect from receiving, inventory, manufacturing, costing, through a combination of Remote & On-Site activity in coordination with a team of dedicated Consultants, Executives, Management as well as End-Users.

•This included on-site evaluation and multiple conversations, conference meetings for discovery and information gathering

•Thorough business model analysis and sculpting a perfectly fitted solution to encompass all aspects of the business workflow

•Examining their existing system, conversion (transfer of all historical data, financials, history, etc.) across multiple systems and programs and then consolidated into a single successful solution

•Once hardware was selected and setup, testing on their server was performed to make sure the planned Go-Live went smoothly (feedback was used to ensure the client was satisfied)

•Ongoing support & staff training ensured changes to better suit the organization’s needs were implemented as needed and bugs worked out

January 2018 - June 2018

Sage Intacct Consultant – (Confidential Client Contract, Canada, ON)

Role: Sage Intacct ERP Consultant

•Analyze & identify ways to increase productivity (Scoping, Gap Analysis)

•Lead the S&OP process for the organization

•Ensure data integrity per demand dates and project schedules in ERP system

•Procurement of raw materials/ packaging. Perform supplier performance analysis & risk assessment, Etc

•Developing Intacct Synchronous API Smart Events, Smart Rules and Smartlinks (Creating Triggers, Conditions and Actions)

•Customization & Development Sage Intacct &

•Vendor, Account, AP Bill, Etc), pages and applications Delivering Custom fields, applications, Custom reports and Custom list views

•Utilizing Sage Intacct Platform Services to create custom objects (Customer,

•Implementing planned work processes, Configuration, Testing and perform UAT

•End User Training/ Onboarding new employees to achieve planned goals and aligning all Users with them as well

•Acted as Sage Intacct subject matter expert and interfaced with technical consultants to drive upgrades and improvement projects

•Document business requirements; develop functional and technical specifications/designs for Sage Intacct

April 2017

BestBuy GeekSquad (Windsor, ON)

Role: IT Technician/ ERP Administrator

•Adhered to strict policies on handling of confidential client data/ property

•Used best industry practices to ensure ideal solution delivery

•Verified client information and communicated to clients in simple terms

•Performing Software & Hardware repairs on a range of electronics, training new co-workers for team consistency with minimal supervision

•Hardware & Software diagnostics for Computers/ Notebooks and various electronics as well as proper data wipe procedures for both warranty and out-of-warranty work

March 2010 – January 2013

Staples Business (Windsor, ON)

Role: Resident Technician

•Acquired role of Resident Technician after demonstrating exceptional IT skills

•Proven ability to consistently perform and go above-and-beyond

•Multiple employee of the month awards (as well as performance bonuses)

•Cross-Trained to work all 8 in-store departments

•Diagnosed & resolved issues with all PC, Notebook, Tablet, Etc

•Configuring Network devices & Printers

•Installing OS images onto multiple computers simultaneously (including data wipe procedures, factory image restores for service, etc)

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Education

Business Administration & Accounting 2017

St. Clair College

Windsor, ON

Sage 300 ERP Professional Certification 2018

Sage University

Irvine, CA

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